Passport Nissan

Customer was in last week, we performed diagnostics, road test, and electrical test. Could not duplicate concern, no fault codes in system. Road tested with customer and could not duplicate. After several trips and diagnostic procedures we finally determined Friday night a transmission failure. We...

are getting approval now and trying to contact customer. Thank you, Billy G[redacted] Service manager Passport Nissan Direct line ###-###-#### [redacted]@passportauto.com

The vehicle has now been fixed by the dealership

Car dealerships in general have an awful reputation. This dealership does this reputation no favors and a D- rating is too good for them (they deserve an F). Passport Nissan is one of the dedicated dealerships for the Uber Xchange Leasing Program and the sales manager I worked with was very late to the store. I sat around for 3 hours; while he was out they tried to sell me a TON of other cars I was not interested in and was solicited by several sales reps and even the store manager (it was a boiler room sales environment and I did not feel AT ALL comfortable). I was very hesitant to use this program as many told me it could very well be a scam but my credit is very bad and I felt like I needed to include it in my options. I went to Passport Nissan specifically because I had a wonderful conversation with the sales rep who told me that the car I wanted, which was a Used Nissan Altima that was about $10,000, would be covered by the Uber Xchange Leasing Program (it is very restrictive, the list price has to be less than $17,500, ran less than 75,000 miles, Uber can only be charged 107% of book value and must be at least a 2009 or better).
However, when I arrived the car was in the "body shop" and the costs to restore it would cost far more than they would be able to sell it under the Uber program. There was another one that was similar. They told me, however, NONE of their used cars would work for the program (EVEN THOUGH I HAD BEEN SPECIFICALLY TOLD OVER THE PHONE THAT WOULD WORK). So after sitting around for FIVE hours to hear that this was the case I had used the time to look at other cars at other dealerships.
There was one that worked with the program and was in my price range over at Passport Toyota according to Jose Bustamante who I spoke to over the phone about it. He said it indeed did work with the program (they are right across the street from Passport Nissan so I just walked there) but when I got there they told me in the same way it was in the "body shop" and could not be sold to me so I was then escorted back to Passport Nissan (WHAT?!). They do nothing but elaborately bait and switch you (which is AGAINST the law in the state of Maryland). This time I sat around for another FIVE hours by this time they told me to just get a new car under the program, but the cheapest new car they had which was the Nissan Versa DID NOT WORK for the program. I was there the ENTIRE day and left without a car. This clearly was an elaborate scam to get me to lease a NEW car through Uber (who could pay for it, but one that would have been impossible for me to afford) rather than USED so I will NEVER buy, finance or lease any car ever from Passport Nissan. I strongly suggest considering other dealerships to this one.

Refund of what, I am not sure what the customer is asking for, she purchased the vehicle nearly a year ago and it sounds like she wanted to do her own financing but [redacted] talked her into financing with Nissan, but at this point I am not sure what she wants.  Jay K[redacted] VP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The brakes are still having the same problem and I have the history of the vehicle that proves this problem existed before they sold me the car and I took it to them two weeks from today and they kept it for two days and said it was fixed, but soon as I left the parking lot the loud squealing of the brakes began again and they told me they have to go on line to see if anyone else could fix the problem, so again I am running back and forth to the dealership and my brakes have yet to be fixed and now I am forced to get an attorney to handle this, because if the service workers said its wrong what they are doing to me and I can't get any help from you all I have no other alternative, because I refuse to continue to pay for a vehicle with faulty brakes.
Regards,
[redacted]

We will not be doing anything further with this complaint.

Hello, my name is T[redacted] D[redacted] and I wanted to report/share my experience with Nissan Passport in Marlow Heights, Maryland. I decided to go car hunting and had a general idea on the type of vehicle I wanted. I went to Nissan, test drove the vehicle I really wanted and test drove the 2015 Nissan Altima. After hearing the comparisons, such as gas to miles, better endurance and so forth, I decided against my original decision and purchased the 2015 Nissan Altima from them. I felt pretty confident on my purchase as was satisfied with the service I received. After driving the vehicle for 48 hours, I called Nissan to tell them I wanted to return the vehicle and to purchase the vehicle I really wanted. They were very hesitant and told me "they'll see". When I arrived to Nissan, the immediate tension was in the air. The sales manager, Fersen L[redacted] was extremely rude to me. His words verbatim were "oh, we don't give away free cars, that's your car". He went on to further insult me by comparing my transaction to a transaction of buying a chicken from a grocery store, cooking it and trying to return it. He told me there was absolutely nothing they can further assist me with. I asked to speak with his supervisor, thinking I'll get better customer service. I was sadly mistaken! The General Sales Manager, Jerry C[redacted] was just as rude. I told him that one of his sales reps indicated that they'll "swap me out", he assured me that that sales person gave me wrong information and they will not put me in another vehicle. My paperwork wasn't even submitted to the financing company. The service I received there was the worse I've ever experienced in business and customer related services. They didn't attempt to meet me half way . I highly recommend anyone to never ever ever ever do business with them. They were very unethical, negative, offensive and rude. This has been a very costly learning experience and prayerfully no one else experience the same.

Review: I recently purchased a car back in March 31, 2014. I noticed on my credit report (22 June 2014) that a hard inquiry was taken by Nissan Passport via [redacted]. I never authorized such inquiry or pull towards my credit report.Desired Settlement: I request the following inquiry to be remove from all three credit reporting agencies. I also request that Nissan Passport provide me with a written statement indicating that such pull or inquiry was mistaken and/or unauthorized.

Business

Response:

I'm not sure where the confusion is but I can assure you that we only run a credit and submit applications to [redacted] with the expressed written consent of the customer. Please see the attached [redacted] Credit Application signed and dated by [redacted]. [redacted] on 3/31/2014. Please forward a copy of this signed [redacted] Credit Application to **. [redacted]. Please close this file

Respectfully,

[redacted]General ManagerPassport Nissan

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Per the sales persons manager that sold me the car since I brought the full payment of the car on March 31st that no credit check would need to be done and the car was ready for me to take off the lot. Nothing else needed to be completed except filling out procedural documents and I was told that I needed to fill out the document per procedure.

Review: Purchased a 2012 Nissan [redacted] on 3-10-2014. Was presented with a [redacted] report stating vehicle hadn't been in an accident. I found physical evidence to the contrary. Brought it to the GSM's attention. After a very heated debate, his ripping the tag off the car, being threaten with getting the police involved. The GSM decided to recend the deal and refund my partial down payment. I was given a refund of my partial down payment on 4-3-2014. I was assured by the GM that the loan company's ([redacted] ) money would be returned to them within two weeks. As of today this hasn't been done. Because of this the finance company has me listed as eight days late on a payment for a vehicle that I do not own. I've called the dealership a fee times yo discuss this matter. I spoke with the gentleman that handled the finance part of the deal. Also left a message with the accounts department asking for s return call, which hasn't come. Until this situation is rectified I can't be financed to purchase another vehicle and this has s negative affect on my credit report and score.Desired Settlement: Return the finance company their funds with a letter giving the date the deal was recended. A letter of apology for attempting to sell me a vehicle under obvious false pretense

Business

Response:

The customer’s version of events is inaccurate and

incomplete. As the customer stated, when

asked at the point of sale we provided the customer a copy of the [redacted] vehicle

history report did not and still does not show any accident history. It’s

possible it had some kind of cosmetic repair done to it that either didn’t go

through insurance or wasn’t part of an accident that the police responded to.

Either of those two scenarios would

have resulted in an accident report in the [redacted] history. The issue with the deal was that the customer defaulted

on his down payment and the first payment and then refused to return the

vehicle. The story about damage is just a fiction the customer made up to

justify not paying his contractual obligations. There was nothing wrong with

the car or the transaction other than the customer agreed to put $2000 down and

his loan was submitted to a Finance Company and approved and then funded taking

into consideration that amount down. The lender that approved the loan would

not approve the loan with less money down. After several weeks of trying to

collect the past due promissory note the customer had only paid $1,000 of the $2,000 he contracted for which put

him in default and the Finance Company required us to re-purchase the

loan. When the customer came in he tried

to use a story about damage as the reason he was refusing to pay the money he

owed. He was told by me and then by our GSM that we couldn’t do the deal without

the down payment required by the lender but if he didn’t want to, or couldn’t pay

it he had to return the vehicle. He refused to do either and left in the vehicle

even after the Temporary tag had been removed from the vehicle. Our repossession

company searched for the vehicle for several days to no avail until [redacted] finally

returned the vehicle. After the vehicle was returned we refunded 100% of his

original down payment and paid off the loan to the Finance Company. We do not owe

[redacted] anything nor did we report his defaulted promissory note the credit

bureau.

Review: I work for [redacted] and used the website they have for employees discount, decided to used it since I needed a car. I made the appoitment with ** for saturday at 9 it wasnwednesday then. When I came out on saturday I had to wait to see the car becuase it was been work at. ** assure me everything was ok with. I had tomtake my kid to practice so I had to drive home and then ride back to be able to try the car. Meat [redacted] the service manager who gave the kids to try the car and informed me there was a small piece thatbhe had to hooke up and if the negone came on itbwas because of that. Atnthat point I felt like it was not a good car, but believe on what he was saying and check the car. I likedvthe car very much so we went and did the paperwork.

I bought a used car from Nissan Passport on September 16, 2013. I took the car home at around 5:30pm. On my ride home the wheels of the car were shaking a lot and the mottor of the car was making a ragary noise. On the next day, ** sales rep phone called me at work asking how the car was. I started to tell him the problem I was having, then he said to me to not worry because they will fixed whatever it was wrong. At that moment he transfer me to [redacted] who is the service manager. [redacted] starred the conversation telling me not to worry that the piece they needed to replace was on order. At that moment I started to get a panic attack and ask him, [redacted] what are you talking about? I dont know of any piece that needed to be replace. At that moment he said to me, oh yeah there is a piece that wont come in until tuesday. Then he said dont worry just bring it in and we will get something going on. That day after work I went to pick up my daughter from her soccer game and once I was at the place I decided to call the manager at the dealer whos name is [redacted] and explained to him everything that had happend and how I felt lie to about the car and that I needed to returned the car because I no longer trusted the car or anything they had said about. He said he will get his facts together and then call me back, well he never called me back at all. Once we got out of the game with my daughter we went to start the car and the car would not start.

It finally started and we drove home since it was a after 5pm.

On wednesday I went to the dealer were I spoke to [redacted] and told him I did not wanted that car anymore, because I had fell lie to. No one had actually informed me that there was a piece to be replace to the car and the car had definatly some mayor problems. He said to me that the only thing he could do is fix it dor me. Then I stand and told him I did not wanted the car and if money could not be refunded I wanted another car for the same price.

At thT moment he got ** the sales associate involved to get me another car, he went to the lot to find another car and took forever to get and brought me back a golden color honda 2007 which it was 1 year older than the one I had gotten and then the seats the arm rest and almost everything inside was rip. At that moment I got so mad because it was noticeable they were not trying to make me hapy at all. At that moment I told them just give a rental now And we will figure out what to do. Well it was too late to get a rental so that meant I had to come back to that place again to get the rental which is 40 mts away from home.

When I came for the rental I went to enterprise and got it all square away. Neither [redacted] the general manager, ** the sales associate or [redacted] informed me when will the car be ready or anything on it.

I then started to call the Nissan coorporation and try to get a complaint going. Couple of friends and coworker keep informing me that there shuld have given me another car.

They keep the cAr from friday 20 to monday the 30th. When I picked up the car they Assure me that everything was working properly. When I started the car againg the noise in the engine was still there. I then asked [redacted] and he said there was nothing wrong with the car and that those particular models had a problem that if the oil seats for too long on engine it will make a ragery noise once started.

I did not feel confartable and then spoke to [redacted] again who I told him I was not 100% happy since they had keep the car for soo long and we were still in square 1.

[redacted] then offer me a compensation of the first month payment, he said they will cut the check and sent it to me with in 3 days. Once again I took his word and left home. This will be the 5th day at was at the dealer trying to negotiated this sale to be somehow happy.

But after all this the car was still making the ragery noise when I started and then thursday of the same week it did not wanted to start again. So I decided to get it look at by someone else. And on saturday the 12th of October I drove to [redacted] Mazda located in [redacted] md . The gentlement who help me infomed me that the Mazda certifided person was not there and If wanted to make an appoitment I could. So I made the appoitment for Monday the 14th at 9:45. That same saturday I called [redacted] to informed him that I was still having problems with the car and that a couple of days before the car did not wanted to start. I also called [redacted] and left a message regarding the issue And to also remind him of the check that I was promised. He never called me back that saturday through Monday.

On Monday I went to my appoitment and had to explain AGAIN to the guys of my situation since they were nervous on payment. We called [redacted] and left 3 messages to please call us back and confirmed that payment will be taken care of. So [redacted] the gentlement that was helping ask me to wait for a moment at the lobby. But before then we went to check the car and write a diagnostic of the repairs. He started the car and right away noticed that the Timing Belt of the car needed to replace, then he called his certified mechanic and took another look with him. he then went inside and told me as a business person, Man you really need to take this car back to the delaer that sold it to you and get the repairs done which by the stimated it would be 3k.

While wiaitng [redacted] called and I informed him of the situation and I told him I was coming down there to returned the car. He also called [redacted] and while speaking with him [redacted] made a comment to [redacted] that all I was trying to do is returned the car and get money back. At that moment [redacted] told him that as a business man they both new that this was a rip off they had done with me.

Then [redacted] gave the written diagnostic and I started to ride to [redacted]. At this moment I was so upset and furious that tears started to come from my eyes. Just thinking how this people have me running around, missing work, putting my life and the life of my kids n dangerous.

I got to Nissan Pasport and went and talk to [redacted] expressing how upset I was and that the only two option was for him to give me a full refund or another car at the same price. I also told him regarding [redacted] little comment and told him how disrespectful amd childlish of him to do that. [redacted] said she was going to come back. Meanwhile I was wating [redacted] came telling me that the coverage of warantly the belt was still ther I told him that I would speak to noone than [redacted] because this would be too many days coming back. 10/15/16. I left the car got another rental...Desired Settlement: I will like for them to recognized the stress I have been trough out this past month, time consume and spent, stress and been disrespected as well as lie to . I will like another car for the same price and better and also compensated for everyday I had to miss work plus pay for at least 3 months of the payment.

Consumer

Response:

Good morning and thank you for taking the time to look into my case.

I will like to remove any request that it will cause Revdex.com not to take a look at this case.

Review: Review:

On 6/23/2014, I purchased a 2006 [redacted] from Passport Nissan in [redacted], Maryland. The VIN number of the vehicle is [redacted] with a total of 38,891 miles at purchase. The price of the car was $16,972.00.

Upon receipt of the car, the salesman (Paul R[redacted]), told me to schedule an appointment with the service department to have some additional issues fixed. This included:

-Painting the front bumper

-Painting the inside door panels on both the driver and passenger sides

-Repair the hatch in the back of the passenger seat

-Programming a new remote key

Less than a week later, I made an appointment to get the car fixed.

On 6/26/2014, I noticed a small tear in the canvas of the convertible top to the left of the rear window. (Mileage 39,015) The tear was almost hair-thin but I noticed it because of the shadow it created on the canvas. After examining the tear, the fibers were still attached but I was concerned it would be a problem.

On 6/27/2014, I called my vehicle salesman Paul R[redacted] about the problem. R[redacted] told me that when I come in for the appointment that they would take a look at the car. I also advised Mr.R[redacted] that my tire pressure alert was on as well. Again, R[redacted] told me that when I drop the car off at service they will take a look at everything, and that he will take care of the problems for me.

On 6/30/2014 I dropped the car off for repair at Nissan about 1pm. (Mileage 39,916) When checking in my car, I told the service rep (Tia), if they could look into repairing the canvas by possibly patching the tear. She told me that it shouldn’t be a problem and she will make a note of it on the work order.



On 7/3/2014 I was called and told that my car was ready. When I arrived to pick up the car, I was informed that the passenger side window had been left open during a heavy rain and the remote key was not ready. Additionally, my passenger side seat was soaked and the tear in the canvas was now a huge hole. Unfortunately, the service manager, [redacted] S[redacted], had left for the day and the rental car manager advised me to keep the car there so that the service manager could take a look at the tear and address the window being left open. It was 4th of July weekend, so I didn’t hear back from anyone until that following Monday.

On 7/7/2014 [redacted] S[redacted] called me to come in and pick up the car because it was ready. When I arrived, we discussed the top of the canvas. (mileage 39,934) Mr S[redacted], did acknowledge that when the car was brought in there was only a small rip in the canvas and now there was a significant hole which resulted while the car was in Nissan’s possession. He told me that there service department cannot fix upholstery issues and that I would have to take the car to a third party to get it fixed. He told me that Nissan would cover 50% off the cost to get the canvas repaired. Mr.S[redacted], referred me to a [redacted] upholstery expert but I advised him that I do not live in the area and if it would be ok for me to take the car to a business in [redacted]. He agreed it would be ok, and wrote on my service receipt that they would cover 50% off the repair along with the business he recommended.



On 7/8/2014, I had noticed that the driver’s side window button was sticking and I could not roll down the passenger side window. I am certain this was not happening before and it was probably a result of when the service technicians put the panels back on after painting the sides. I emailed Mr S[redacted] on 7/9/2014 about the problem and did not receive a response. (email attached)

On 7/30/2014, I took the car to an upholstery expert in [redacted] City. The upholstery expert told me that the tear was a result of the canvas being dry rotted. He also advised me that the car should not have passed inspection and that I needed to call Nissan. When I left the upholstery expert, my car would not start. I had to call Nissan’s road side assistance to get towed to the nearest Nissan dealership. The car was towed to [redacted] Nissan of Security.

On 7/31/2014, the [redacted] Nissan of [redacted] service advisor [redacted] called me and told me that the car needed a new battery. I also asked [redacted] to look into the top and the driver’s side window switch. [redacted] called me back and said the window switch is faulty and needs to be replaced. He said it is sticking and failing, which is a result of how the previous technicians put on the panel. [redacted] also informed me that battery needed to be replaced and the canvas was in fact dry rotted. [redacted] also explained that the Passport dealership should have caught the bad battery and that the Maryland State Inspector should not have let the car pass inspection with a dry rotted top and bad battery. Estimates received by [redacted] Nissan of [redacted] for repair:

-Soft Top Repair $6,902.00

-Driver’s Side Window Switch $623.53

-New Battery $215.00

Following my conversation with Matt, I called Passport Nissan to tell them about the problem and received no call back from the any sales managers. I had to persistently call them over the course of two days to finally a call back from Jerry C[redacted], the general sales manager on Monday 8/4/2014. Mr. C[redacted], also informed me that a dry rotted canvas should not have passed inspection, and now this is a case from the service department to address. He told me that he would have the service manager contact me the next day.

I explained to Mr. C[redacted] that I should not have to speak to another person if you have already deemed that the car should not have passed inspection in the first place. Mr. C[redacted] said that he would not be able to do anything and that service would have to take responsibility for passing the car and repairing the top. He told me that David S[redacted] was the service manager and to give him a call about the repair. Immediately following my phone call with Mr. C[redacted], I left a voicemail with Mr S[redacted] about my concerns.

By 8/6/2014, I called Passport Nissan because I still had not heard back from anyone about my car. I asked the operator if it was normal for no one to return phone calls or emails. I also told her that I have been trying to get in touch with someone for weeks about my car. The secretary told me that Mr S[redacted], no longer worked for the company, and in fact quit the week before. She then forwarded me to Dave Gruner’s voice mail and I left a message about my concerns. About two hours later Mr C[redacted] called me back to tell me that he could not do anything to help because Mr S[redacted] no longer worked for the company. I asked Mr C[redacted] about why did he refer me this past Monday to speak with Mr S[redacted] if he had left the company last week. He could not explain this and so I have begin the process of filing a complaint against this dealership.

I would like for Nissan Passport to be held liable for:

-Fixing my convertible top

-Compensate me for the new battery

-Fixing the side panel window

OR

-Take the car back and void the contract

They sold me a car that should not have passed inspection and refuse to take any responsibility for their actions. The problem with this canvas started less than a week of owning this car, and they were immediately contacted about this problem. If they sell cars like convertibles, they should also employ a staff that knows how to fix them or at least tell if something is damaged. Clearly the car was inspected by two automotive professionals who stress that the car should not have passed inspection; with a bad battery and dry rotted canvas. Even, Jerry C[redacted], the general manager of Passport Nissan said, that the car should not have passed inspection.Desired Settlement: I would like for this business to either pay for the repair of the top or take the car back and void the contract.

Business

Response:

This customer purchased an eight year old used vehicle from us 6/23/14. During the negotiations for this used vehicle the customer requested certain reconditioning items things that she wanted done to the vehicle she was purchasing for the agreed upon price. Those items were put in writing on a document called a WE OWE. They were as follows: 1. Paint the front bumper; 2. Paint door handle; 3. Fix compartment behind passenger seat. That agreement was signed by both parties. In addition she signed an FTC Buyers Guide disclosing that the vehicle was being sold with a LIMITED warranty for 30 days or 1,000 miles whichever occurs first and that the dealership would be liable for 50% of the parts and labor expense for “lubricated engine and transmission parts”. She returned on 6/30/14 with the WE OWE document and our service department completed the work specified on the agreement. She also requested “an estimate to repair” a small tear on the convertible top. None of the other mechanical failures she talks about in her complaint were raised at that time and she has never returned to us for any of those items to be addressed. Perhaps because she purchased and extended warranty and under the terms of that warranty she has already had them repaired. I can only speculate. Again, any and all reconditioning items that the customer requested and were agreed upon in writing prior to closing the sale were completed as agreed. Finally, the mechanic from the other dealership gave her bad information. Wear and tear to a convertible is not part of a Maryland State inspection. As the customer stated the blemish was so minor that she didn’t initially notice it. Had she noticed it prior to purchasing the vehicle and demanded that we replace the entire top on this eight year old used car as she is now requesting we would not have agreed to sell her the vehicle at the price agreed upon in the first place. In the interest of good will if the customer is willing to pay us $3,350 which is 50% of what she stated was the replacement cost for the canvas top we will have the canvas top replaced for her.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My car is a Nissan [redacted] 2005, VIN is [redacted]. I bought this car and paid on March 23rd 2013 at Passport Nissan. The salesman is [redacted]. The sales manager is [redacted]. But I got MVA certificate of title on June 5th 2013. According the [redacted], there took place a lot of strange events during the period.

1.My car was sold again to another person on May 7th 2013 and I became the third owner on June 5th 2013.

2.There was an accident on April 22nd 2013. The car has been under my control from March 23rd to June 5th 2013. I repaired my car on April 10th -12th and 17th in the Passport Nissan for the starter not well. I want to sell my car now but the buyer said there was an accident so it is worthless.Desired Settlement: I hope the incorrect record to be deleted and I want $2000 compensation from Passport Nissan.

Business

Response:

This customer also filed a complaint with the Maryland Attorney General's office that has subsequent to our response dismissed the claim and closed its file. The customer purchased this 2006 Nissan [redacted] with 88k miles from us in March of 2013. The customer's concern is the [redacted] vehicle history report she ran eleven months after she purchsed the vehicle that says the vehicle she purchased was involved in an accident during the time she has owned it. We responded to the customer to contact [redacted] about any issue she has with their information. The customer also told me that she was leaving the country and was selling her car and that the entity that was buying her vehicle sited that vehicle history report as the reason they did not want to pay her the price she was asking for. When asked she refused to tell me how much she was asking for the vehicle or how much she received for the vehicle when she sold it. The following is my email to the customer and attached is a copy of our response to the AG’s office. This customer's issue is with [redacted] and not Passport Nissan.

Please close this file,

General Manager

Passport NIssan

**. [redacted],

Review: I was sold a lemon. I was charged 16K for 2012 [redacted] and immediately transmission problems occurred. That same night when I went to work the car started jerking into gear, and crunching sounds when I turned or even going straight. It also has wobble sound when breaking after going 40 or more miles per hour. I also notice steering column stiffness when turning. It makes feel I am in a possible death trap just waiting to happen. I took car back to Nissan Passport Dealer where I purchased it and they told me drive car into ground its under warranty. This came from Dennis S[redacted] Nissan Passport service man who now is no longer there. I also reached out to my sales person Greg Floyd who they moved to another area now. Oh Mr. S[redacted] was fired before I even received my car back. I just received my car back Friday from them after a week and half. They did not check the problem was fixed or not. It is not and they have now removed it from under their name now. Transmission still jerking in and out of gear, like a manual transmission, the crunching sound when driving and turning, after in park it still jerks into place, the wobbling is still happening when breaking and someone took something from the back window.Desired Settlement: I feel cheated, sneakly mislead, and deserve either a new car, or replace the transmission, or another [redacted] of similar caliber without any issues.

Business

Response:

It is an unfortunate coincidence that the used 2012 [redacted] that the customer purchased now has a transmission issue that presented itself subsequent to when it was purchased from us, but the vehicle did not show evidence of a transmission issue when it passed a complete Maryland State Safety Inspection prior to the sale of the vehicle. If it had we would have sent it to a [redacted] Dealership to have it fixed under the original factory warranty. The vehicle was sold to her with remaining original factory warranty coverage through [redacted] on the transmission. No other extended warranty coverage was purchased on the vehicle through us so her repair has to go through a [redacted] Dealership. We have been in touch with the customer and the [redacted] dealership where she took her vehicle and our understanding is that they are going to replace the transmission on the vehicle under warranty which is what the customer requested as their desired resolution to the matter. We will continue to support the customer in making sure she gets what she is entitled under the [redacted] warranty but we have no direct influence on what is covered or their warranty process itself.