Pat Jackson, Inc.

First of all I would like to apologize for the delay of this report as I was out of the office do to my mother being in hospice in my homeMr*** called for service at his father in laws camp on *** *** *** in BelgradeWe having been servicing this camp for his farther in law (***
***) for years, actually since This is a gallon holding tankThe tank was pumped twice yearlyI have included a a copy of the pumping historyWe have charged since Mr*** said my employee said it would only cost An initial quote statement from my newly trained dispatcher is " the pricing for Belgrade is up to gallons, up to a hundred feet of hose and that is if the cover is exposed"We charge for digging" any call that comes in for a septic tanksThere is gallons at this property which would mean that the fee would have been We give a special discounted price for holding tanks(Holding tanks have no leach field and have to be pumped more frequently.) The price for a gallon holding in Belgrade is on 7/10/we pumped gallonsOffice staff submitted the payment amount due to the card merchant services to process the *** card provided by *** *** for the amount of On 8/14/our account had to charge back for Dispatch called Mr*** and he was very rude and said he would not pay for additional gallonsWe then called Mr.*** whom apologized for Mr***, Mr*** said he had not told his wife Mr*** was staying there due to a family issueWe never spoke to Mrs***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 My response is as follows. It is not in dispute what was previously charged only what I was quoted and authorized on my credit card and the behavior that followed.I authorized my credit card to be charged for the quoted amount to do the job which was $200. The job was completed and without notification they added an unauthorized $50 to the charge beyond what I authorized. I believe this was unethical and even illegal. My credit card is not an open wallet for them to charge what they wish.I called 2 times to clear up the discrepancy in July and left messages with no return call. I reached someone on my third try and they acknowledged their mistake but refused to withdraw the charge.I disputed the charge with the credit card company. While the dispute was still active Pat Jackson called [redacted] and convinced him that I had underpaid. Which is incorrect. They asked him to pay the $50 even while the charge was in dispute with the credit card company. He complied not fully understanding the situation.  I believe this was also unethical.I believe that facts outlined above are clear and indisputable. They do not constitute the behavior of a company that is acting honorably or ethically.Regards[redacted]
Regards,
[redacted]