It is not in our policy to refund cash to customers We offered a complete refund and the customer declined [redacted] General Manager | Mark KiaDirect [redacted] sent from my macbook pro
The customer purchase the first vehicle on 8/28/ It wasn't until 11/07/that the vehicle was brought in with concerns The repair was covered under factory warranty On 11/28/the customer decided to execute a sales agreement to trade in the vehicle for a more expensive and completely different model The first sale was a [redacted] with a sales price of $14,939The second sale was a [redacted] with a sales price of $22,765Regardless of negative equity, the second car was $7,more expensive of a model It is also subject to higher tax.The customer simply purchased a more expensive car with a little but of negative equity and higher taxes There were no issues or concerns brought up during the sale, signing of contracts, or to management at anytime
We were made aware of this issue and handed immediately We took a loaner car to the customer hours away and completed the emissions testing and title work We also reimbursed the customer for their troubles and expenses Thank you for bringing this to our attention
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] Mark Kia of Scottsdale promptly took actions to resolve this issue shortly after I filed my initial Revdex.com complaintPlease consider this complaint resolved and no further actions are required/neededThank you for support! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegardless of the price difference of the car: I would not be paying a 37,loan had they not sold me a defective carThey never verbally told me I would still be paying the negative equity for the carI could have sold the car to a private buyer for a higher price than you even offered even for selling me a defective car Regards, [redacted] ***
RevDex.com: I have reviewed the response made by... the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the amount that we paid for the [redacted] does fall within the range of what an individual might pay for this car (as claimed by the company), this is ultimately not the point of the complaint. The dealership purported to us that the car was an [redacted] Premium, and used sales tactics of comparing our car to other [redacted] Premiums in the area to make us comfortable with the price that we were paying. The salesman was adamant that the price being offered was the lowest in town, which may have been true of the car was in fact a Premium. In the end, this is what made us feel comfortable purchasing this car. Mark Kia was willing to sell us an [redacted] Premium for the agreed upon price, and therefore it should be inferred that the dealership would be willing to sell us an [redacted] (without the premium trim) for a lesser amount. However, even though Mark Kia was dishonest (knowingly or unknowingly) about the car that they were selling to us, the means by which they tried to rectify their mistake was to have us just bring the car back, after all of the headache we had already been through. This is unacceptable. We had already had the car serviced at the [redacted] dealership and purchased other items to personalize the vehicle. In addition, by returning the car we would be sacrificing a significant amount of our personal time and added stress to continue our search for another car. The car will meet our needs as is, even though it will always remind me of the poor experience of purchasing it and the feeling of being taken advantage of by the car salesmen at Mark Kia.It wouldn't have taken much for the people of Mark Kia to rectify their mistake. If they had made us a good faith offer $500, we would have accepted it and been satisfied. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until days have passed for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meMark Kia of Scottsdale has provided me with the warranty and reimbursed me for my repair I consider this complaint satisfied It took a bit of persistence but eventually the dealership took care of everything Thank you for your assistance as well Regards, [redacted]
We do sincerely apologize for the delay in title work It is certainly not business practice The customer was provided temporary registration until the permanent registration was completed The title and registration was completed in April
It is not in our policy to refund cash to customers We offered a complete refund and the customer declined [redacted] General Manager | Mark KiaDirect [redacted] sent from my macbook pro
The customer purchase the first vehicle on 8/28/ It wasn't until 11/07/that the vehicle was brought in with concerns The repair was covered under factory warranty On 11/28/the customer decided to execute a sales agreement to trade in the vehicle for a more expensive and completely different model The first sale was a [redacted] with a sales price of $14,939The second sale was a [redacted] with a sales price of $22,765Regardless of negative equity, the second car was $7,more expensive of a model It is also subject to higher tax.The customer simply purchased a more expensive car with a little but of negative equity and higher taxes There were no issues or concerns brought up during the sale, signing of contracts, or to management at anytime
We were made aware of this issue and handed immediately We took a loaner car to the customer hours away and completed the emissions testing and title work We also reimbursed the customer for their troubles and expenses Thank you for bringing this to our attention
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] Mark Kia of Scottsdale promptly took actions to resolve this issue shortly after I filed my initial Revdex.com complaintPlease consider this complaint resolved and no further actions are required/neededThank you for support! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegardless of the price difference of the car: I would not be paying a 37,loan had they not sold me a defective carThey never verbally told me I would still be paying the negative equity for the carI could have sold the car to a private buyer for a higher price than you even offered even for selling me a defective car Regards, [redacted] ***
RevDex.com: I have reviewed the response made by... the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the amount that we paid for the [redacted] does fall within the range of what an individual might pay for this car (as claimed by the company), this is ultimately not the point of the complaint. The dealership purported to us that the car was an [redacted] Premium, and used sales tactics of comparing our car to other [redacted] Premiums in the area to make us comfortable with the price that we were paying. The salesman was adamant that the price being offered was the lowest in town, which may have been true of the car was in fact a Premium. In the end, this is what made us feel comfortable purchasing this car. Mark Kia was willing to sell us an [redacted] Premium for the agreed upon price, and therefore it should be inferred that the dealership would be willing to sell us an [redacted] (without the premium trim) for a lesser amount. However, even though Mark Kia was dishonest (knowingly or unknowingly) about the car that they were selling to us, the means by which they tried to rectify their mistake was to have us just bring the car back, after all of the headache we had already been through. This is unacceptable. We had already had the car serviced at the [redacted] dealership and purchased other items to personalize the vehicle. In addition, by returning the car we would be sacrificing a significant amount of our personal time and added stress to continue our search for another car. The car will meet our needs as is, even though it will always remind me of the poor experience of purchasing it and the feeling of being taken advantage of by the car salesmen at Mark Kia.It wouldn't have taken much for the people of Mark Kia to rectify their mistake. If they had made us a good faith offer $500, we would have accepted it and been satisfied. Regards, [redacted]
We have resolved the complaint with the customer while also terminating the party involved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until days have passed for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have added the CPO warranty and refunded the customer for the repair costs We consider this matter satisfied
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meMark Kia of Scottsdale has provided me with the warranty and reimbursed me for my repair I consider this complaint satisfied It took a bit of persistence but eventually the dealership took care of everything Thank you for your assistance as well Regards, [redacted]
We do sincerely apologize for the delay in title work It is certainly not business practice The customer was provided temporary registration until the permanent registration was completed The title and registration was completed in April