With regards to [redacted] response, [redacted] , our store manager at the time, stands behind her statement that the [redacted] were informed of possible color loss to their [redacted] shirt if the garment was cleaned for a second time [redacted] told [redacted] that the shirt after the first cleaning was, in fact, " no good to us the way it is right now." Irrespective of this conversation, we, at this point, are willing to compensate [redacted] for one-half of the value of the [redacted] shirt which is approximately $We believe that this is fair compensation for the [redacted] shirt in question
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below if this business had problems in the past with this type of shirt than we should have been informed before we left the shirt to be cleaned Regards, [redacted]
This is a reponse to *** *** complaint against *** *** Cleaners and its affiliatesThe *** brought in a *** *** shirt for dry cleaning and pressingThe shirt had numerous stains on the frontAfter the initial cleaning, we were instructed by the *** to clean the
garment again and attempt to remove the stainsThe *** were advised of the potential consequences of such action meaning that the garment can suffer irreversible color loss if these services were performedThe garment in question, in fact, suffered irreversible color loss
Over the last fifteen years, we have experienced numerous problems with *** *** silk garments with regard to color lossThis color loss is attributed to improper dye setting in the manufacturing processWe should have done a better job of explaining this to the *** and I very sorry they might have experienced any rude and combative behavior in our storeHowever, the fact remains that against our better judgement, we were told by the *** to do whatever it took to remove the spotsWe cannot take full responsibility for the irreversible color loss on this garment
Therefore, we are not willing to replace the *** *** shirt at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
if this business had problems in the past with this type of shirt than we should have been informed before we left the shirt to be cleaned
Regards,
*** ***
With regards to *** *** response, *** ***, our store manager at the time, stands behind her statement that the *** were informed of possible color loss to their *** *** shirt if the garment was cleaned for a second time*** *** told *** *** that the shirt after the first cleaning was, in fact, " no good to us the way it is right now." Irrespective of this conversation, we, at this point, are willing to compensate *** *** for one-half of the value of the *** *** shirt which is approximately $We believe that this is fair compensation for the *** *** shirt in question
With regards to [redacted] response, [redacted] , our store manager at the time, stands behind her statement that the [redacted] were informed of possible color loss to their [redacted] shirt if the garment was cleaned for a second time [redacted] told [redacted] that the shirt after the first cleaning was, in fact, " no good to us the way it is right now." Irrespective of this conversation, we, at this point, are willing to compensate [redacted] for one-half of the value of the [redacted] shirt which is approximately $We believe that this is fair compensation for the [redacted] shirt in question
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below if this business had problems in the past with this type of shirt than we should have been informed before we left the shirt to be cleaned Regards, [redacted]
This is a reponse to *** *** complaint against *** *** Cleaners and its affiliatesThe *** brought in a *** *** shirt for dry cleaning and pressingThe shirt had numerous stains on the frontAfter the initial cleaning, we were instructed by the *** to clean the
garment again and attempt to remove the stainsThe *** were advised of the potential consequences of such action meaning that the garment can suffer irreversible color loss if these services were performedThe garment in question, in fact, suffered irreversible color loss
Over the last fifteen years, we have experienced numerous problems with *** *** silk garments with regard to color lossThis color loss is attributed to improper dye setting in the manufacturing processWe should have done a better job of explaining this to the *** and I very sorry they might have experienced any rude and combative behavior in our storeHowever, the fact remains that against our better judgement, we were told by the *** to do whatever it took to remove the spotsWe cannot take full responsibility for the irreversible color loss on this garment
Therefore, we are not willing to replace the *** *** shirt at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
if this business had problems in the past with this type of shirt than we should have been informed before we left the shirt to be cleaned
Regards,
*** ***
With regards to *** *** response, *** ***, our store manager at the time, stands behind her statement that the *** were informed of possible color loss to their *** *** shirt if the garment was cleaned for a second time*** *** told *** *** that the shirt after the first cleaning was, in fact, " no good to us the way it is right now." Irrespective of this conversation, we, at this point, are willing to compensate *** *** for one-half of the value of the *** *** shirt which is approximately $We believe that this is fair compensation for the *** *** shirt in question