Pat's Discount Golf

Dear Revdex.com, Technician was dispatched to check why the indoor unit wasn't running Upon arrival, the tech confirmed that indoor unit wasn't running, while the outdoor unit was and on this system, several things have to be checked to verify why the blower wasn't running on a system that hasn't been serviced in years This is a [redacted] top of the line unit that has circuit boards and modules along with the motor, any of which could be the culprit The person making the complaint was not present and can not speak to what was or was not said, but yes, the tech did spend time on the phone checking part prices and availability from [redacted] and also calling to get answers to the numerous questions being asked The repair was quoted and declined and the technician collected for the work done and left The invoice was emailed to the email provided Obviously, we know that some parts are offered on the internet, but we are bound by our dealership agreements and have to order through our distributors I am sorry that Ms [redacted] is unhappy, but things would have went smoother had she been present to deal with the technician, although it would not have changed the end result or the price of the repair Ms [redacted] got what she paid for and now knows what parts are needed to make the repair.BobbyService Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] There is still no acknowledgement that Davis runs a business with no communication between departments, has not acknowledged or apologized for [redacted] leaving verbally abusive, threatening voicemails on both our cell phone and home phone, which I would be glad to play for youBoth [redacted] Davis and xxxx Davis ignored our phone callsIt is not the homeowners responsibility to tell Davis what repairs were diagnosed or spend three days our crawl space instructing them what the problem is Davis is still shirking responsibility for thisWhen the second tech came to our home on July 7, he diagnosed a wire problem, not the broken blower motor, did not look at the original diagnosis

I have received no phone calls from Ms [redacted] about her problem and she's really had no problems with her actual unit until the Freon leak, which she refused to allow us to take care of under warranty No contractor could install a complete system for $because just the equipment costs way more than that to purchase I understand her frustrations, but we are a service company and have offered our services to Ms [redacted] and she has refused to allow us to take care of the problem Apparently, Ms [redacted] is being mislead by someone, but if that someone can offer a complete system for $1000, surely they can supply an indoor coil for much, much less to solve the problem, warranty or not BobbyService Manager

Cindy, Thank you for the opportunity to respond to this complaint As you can see from the attached proposal, the agreement was for Mr [redacted] to pay $upon the completion of the job, so our invoice to him was for $ Mr [redacted] did give our installer $cash, a $voucher and a check for $leaving a balance of $ Our office manager did call Mr [redacted] and when told he had paid $cash to the installers, she called our dispatcher to check on where the money was at and during this time Mr [redacted] got upset and hung up on her Our office manager then called back to apologize and confirm we had the $cash and only got voice mail, but the fact remained there was still a $balance owed The balance has since been paid by check I am sorry Mr [redacted] is upset with our office personnel, but they were only dong their job and looking for the $that they were expecting to be paid upon completion of the job BobbyService Manager

There is nothing to gain by continuing the back and forth Ms [redacted] was only charged a service call diagnostic and she paid in full There is no reason to refund this money because there is no question we sent two techs out and diagnosed the system Apparently, two other technicians from different companies also confirmed the bad compressor by her own account As far as we are concerned the matter is settled and we can only wish Ms [redacted] luck with her new system and her new contractor.Bobby

Tell us why here...The call was taken by our plumbing dispatcher on 5/at 9:52AM and entered as $89+ repairs which was explained to the customer. A plumber was dispatched to the address at 11:AM on the same day. Work was started at approximately 1:00PM and as the customer describes,
the small snake did not work to unclog the drain, so the use of larger equipment was quoted and approved. On the second attempt, the larger equipment was able to dislodge the clog and the drain began to operate. The customer was quoted a per hour rate because at that time it was very possible the drain could have been very difficult to clean, but regardless the customer approved the continued attempt to clear the drain. There was no promise to apply the $to the repair and as best we can tell from our phone records, there was no attempt to discuss this before resorting to the Revdex.com complaint. The customer claims to have contacted our office on 5/15, but we are closed on Sundays and there would have been no one to discuss this matter with him. We are sorry he is unhappy, but the bill for over three hours on this call was only $plus the $as quoted

Davis Services did receive a service call on 6/at approximately
7:pm and it was scheduled for the next day, 6/26. Our technician arrived and was told that a *** tech had been there the day before and said the compressor was
bad. Our technician ***, not
only
confirmed the bad compressor, but discovered the possible cause in a bad indoor
blower motor and informed the customer of his findings. With the age and condition of the system, and
the multiple compressor failures, our tech recommended the customer at least
investigate the option of replacing the system and the customer agreed for him
to set up an appointment and he did so.
It never crossed the tech’s mind to pass on details of repairs needed to
the comfort consultant because they were irrelevant with the entire system
being replaced. Once the customer decided
to not replace the entire system, they should have shared the pertinent
information with the comfort consultant, *** ***, but they did not,
although they admit knowing about the motor and having a copy of the service
ticket at that ***e. The proposal to
replace only the outdoor unit and the cooling coil was signed on 6/and due
to the *** it took to get the equipment and the holiday, work was started on
7/by *** and his helper. Towards the
end of the job when it was nearing *** to start the system up, ***
discovered a problem and called it in to his supervisor. His supervisor, ***, went out the next day
(7/7) and determined there was a bad indoor blower motor that needed to be
replaced. The service manager was ready
to provide a motor at no cost until it was discovered that the customer knew
about the motor from the original tech visit.
At that ***, *** spoke with *** *** and quoted a price and got
approval to change the motor. The motor
was ordered that day and was replaced the next day, 7/8, by *** one of our
service technicians. Once the system was
up and running, *** *** paid our technician in full for the total job and
the motor. *** was not involved in any
of this until he called and offered to deliver the equipment information book
that is usually left when payment is picked up.
At that *** he was told by *** *** that no Davis employees will be
allowed back on the property and we intend to honor that. We do not have a *** *** at all. While we understand the frustration of being
without air for several days (we do offer window units and more than likely did
so in this case), we do not appreciate the accusations when the service ticket
provided by the customer plainly spells out that the motor was bad and the
customer had not only a copy of the ticket, but the knowledge that the motor
was bad. For that reason, we decline to
refund the $*** asked for in the complaint.
Thank you for providing a forum for businesses to respond to complaints
such as this one
Davis Services

Ms*** called our office and told us that she had two other companies come out and confirm our diagnosis of a bad compressor, but a fourth one changed the system without checking anything and then called her the next day telling her there was nothing wrong with the system he had taken
out. First of all, our technicians stand by their diagnosis and although Ms*** continues to call our office and demand to speak to different people, she has spoken to Nick D*** and that is our position still. We are not going to refund any money because the compressor failed on a approximately year old system. We had serviced the unit for years and strangely enough, she never had a problem until her compressor failed, possibly from storm damage with all the storms we've seen in the area as of late. Anyway, a broken or cut tstat wire will not trip a high voltage breaker. Only something grounded or shorted in the system would trip a breaker and in this case, the motor windings in the compressor were shorted to ground as confirmed by our technicians and two other contractors.Bobby

Dear Revdex.com, Technician was dispatched to check why the indoor unit wasn't running. Upon arrival, the tech confirmed that indoor unit wasn't running, while the outdoor unit was and on this system, several things have to be checked to verify why the blower wasn't
running on a system that hasn't been serviced in years. This is a *** top of the line unit that has circuit boards and modules along with the motor, any of which could be the culprit. The person making the complaint was not present and can not speak to what was or was not said, but yes, the tech did spend time on the phone checking part prices and availability from *** and also calling to get answers to the numerous questions being asked. The repair was quoted and declined and the technician collected for the work done and left. The invoice was emailed to the email provided. Obviously, we know that some parts are offered on the internet, but we are bound by our dealership agreements and have to order through our distributors. I am sorry that Ms*** is unhappy, but things would have went smoother had she been present to deal with the technician, although it would not have changed the end result or the price of the repair. Ms*** got what she paid for and now knows what parts are needed to make the repair.BobbyService Manager

Our dispatchers speak with hundreds of calls each day and each is told $plus repairs, so while it's possible one might misspeak, it's unlikely they'd confirm the mistake to a customer after it was pointed out. We are sorry for any misunderstanding, but it's really a mute point because this customer used one of our gift cards which plainly says it can't be used with any other offer on the front and the back to prevent double dipping, which is with most coupons and gift cards. Again, we are sorry for any misunderstanding, but the price was quoted, approved and paid at the time of service and there is nothing to gain by continued back and forth after the fact. Davis Services/Quality Plumbing

Once a customer gets personal making unfounded accusations, there will be no more responses from Davis Services other than to ask why the customer did not call the company that serviced the system times in the last three years, which by the way, does not meet the manufacturers requirements of twice per year. thanks,BobbyService Manager

I have complained to themThey just want to come out and charge me more and moreThe guy that I spoke with to come out the last time to inspect the coils told me the labor alone would run around $I do not want to give Davis Services anymore money! I was certainly charged for a unit that would function properly without issues!plus knowing now that *** would have installed a new inside unit and outside unit for around $I know that they had to have known that this unit and coils would not function properly thus house calls after repairs a plenty!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Davis is responsible for replacing the broken blower motor and the compressor and should have followed their own work ordersIt is not the homeowners' responsibility to diagnose the a/c problem and follow three technicians over three days into the crawl space of our home and direct the replacement of the motorThis is exactly what my husband didHe took off work Monday, July 6, Tuesday, July and Wed., July 8, going into the crawl space with three techs/teams to walk them through the problemIt is their responsibility to fix the problems that they diagnosedThe blower motor replacement should have been done before/at the same ***e of the compressor being replaced.*** Davis has never acknowledged, let alone apologized for *** ***'s verbal assaults.My husband left a message for *** ***I don't have the notes with me, but I believe it is ***, not ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
There was no offer for remuneration to meMy contention was that Davis Services wanted me to pay $plus $for a total of $for a $wire (thermostat) that was cut and took the technician from the 4th company to diagnosis and replace minutesHe did NOT come back or call the next day but saw the problem after he had removed the old system and tried to start the new systemI called Davis Services for a total of times because I could not get a response no one would call me back until finally Nick called and took my information and then said he would call me back the next dayHe didn't, so I called again and then on Wednesday @ 7:a.ma very nasty man call and proceeded to talk over me, down to me and said I would not get a dimeI am willing to drop this whole unfortunate occurrence if Davis Services will refund my $for the very high repair service visitvs3.00?
Regards,
*** ***

Hey Cindy, Thanks for the opportunity to respond to this complaint. Davis Services did install a system at this address on 3/11/14, and yes, the serial number does indicate the outdoor unit was manufactured on 7/14/12, but this isn't unusual at all. The warranty starts on the
installation date, if the customer sends in the registration provided with the equipment. If the equipment isn't registered by the customer, the warranty starts on the date of manufacturer with *** equipment. Other brands do it differently, but this is the rule with ***. There was some additional cleanings and some duct work repaired in that wasn't a part of the equipment installed by Davis Services. In 2016, the customer approved adding a surge protector and start assist to the unit, optional items that do not come with the equipment. In May of 2017, a no cooling call was placed and our tech found the system low on 410a and offered to find and repair the leak, but the repairs were declined. At that time, the system would have still been covered under the parts warranty, which according to *** expired in July of 2017. On July 17, 2017 a second service call was placed and cancelled that same day with no explanation noted in our system. While it is unfortunate Ms*** is experiencing problems with her system, a quick Google search would reveal it isn't uncommon these days with equipment to years old because of a government regulation forced on the industry to increase efficiencies. In fact, there are some class action lawsuits going on involving *** and most other brands over leaks in indoor coils, but none of this has anything to do with the local contractor or distributors. It is a manufacturing problem affecting all brands with no easy answer for the end user, the customer. Thanks again for the opportunity to respond to this complaint, but had the customer contacted me rather than the Revdex.com, I mostly likely could get the needed part under warranty without any problem.BobbyService Manger

*** I did speak to Ms*** yesterday late and told her I'd get back to her on Tuesday, after taking a look at the ticket and speaking to the technician. I told her I couldn't find it immediately because her name got entered incorrectly. Anyway, Ms***
told me on the phone that our tech was drinking and probably took their money straight to a bar, but he actually ran more calls without any incident before and after visiting this residence. I have attached the ticket from the tech which speaks for itself. Our tech found the compressor not running and overheated and the proper procedure is to either cool it with water, or run another call while it cools and check back, but he wasn't given a chance to do either. There is no way to know what caused the compressor to overheat until you get it running so you can check the charge and/or air flow across the coil along with the electrical start components, either of which could cause the compressor to run hot and shut down to protect itself. The fact they their "friend" says our tech left the disconnect off speaks volumes because while our tech probably did leave the disconnect off for the compressor to cool, that can't be the cause of the original problem because the unit was not cooling BEFORE our tech ever arrived or they wouldn't have called in the first place. After speaking to Ms*** on the phone and reading her complaint along with the service ticket, I see no reason to refund her diagnosis because the tech did arrive and he wasn't allowed to complete the call.*** (Service Manager)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Cindy, Thank you for the opportunity to respond to this complaint. As you can see from the attached proposal, the agreement was for Mr*** to pay $upon the completion of the job, so our invoice to him was for $600. Mr*** did give our installer $cash, a
$voucher and a check for $leaving a balance of $165. Our office manager did call Mr*** and when told he had paid $cash to the installers, she called our dispatcher to check on where the money was at and during this time Mr*** got upset and hung up on her. Our office manager then called back to apologize and confirm we had the $cash and only got voice mail, but the fact remained there was still a $balance owed. The balance has since been paid by check. I am sorry Mr*** is upset with our office personnel, but they were only dong their job and looking for the $that they were expecting to be paid upon completion of the job. BobbyService Manager