Pat's Quality Meat Farms Inc.

Ms*** reported that she had bed bugs in the afternoon of October 5. Town & Country Pest Solutions treated Ms*** apartment within hours of her report. She has a minor infestation which is being handled per the bed bug protocol. Please see the attached inspection
report

Ms*** reported that she had bed bugs in the afternoon of October 5. Town & Country Pest Solutions treated Ms*** apartment within hours of her report. She has a minor infestation which is being handled per the bed bug protocol. Please see the attached inspection
report

Initial Business Response /* (1000, 9, 2015/11/03) */
Revdex.com,
In regards to the additional charges regarding this complaintThe original quote was estimated as a standard relocation where a tractor trailer is used to load and deliver the customers goodsUpon arrival to load this shipment the
driver could not get the tractor trailer into the complex because of access to load this shipmentThe driver contacted our customer service department to advise that he would need to rent a small truck to shuttle the customers goods to the tractor trailerThis is called a shuttle which is an additional costOur customer service department sent a new quote to the customer and advised the customer of these charges which the customer signed prior to the completion of loadingWe would never threaten a customer in regards to shipping their items back to originWe did advise the customer we would need to collect the additional charges for the shuttle prior to deliveryIf not paid we would hold it at the local agent in the area until the charges were paid
We value all of our customers perception and feedbackI have left a voicemail for this customer to contact me direct to discuss
_________________________________________
*** ***
General Manager
S & M Moving Systems

Initial Business Response /* (1000, 11, 2015/07/22) */
Hello Revdex.com,
In reference to this Revdex.com complaintWe did move this customer and the shipment was 33% under the estimated weightWhen our sales person performed the physical survey for this estimate Mr*** was not presentMr*** was
credited back $per hundred weight of the weight not shipped per the agreementHe had discussions with our Sales person, Customer service manager, General manager & Owner of S&M Moving SystemsWe explained the agreement and the credit to Mr*** multiple timesWe offered MR*** $as a goodwill gesture and he refusedHe escalated this to UVL the company we handle all of our interstate transportation through and their legal department came to the same conclusion that Mr*** was credited back the right amount per the agreement for the weight not transported
This was a binding estimateWhich means if the shipment goes over the weight estimated the customer only has to pay for the estimated weight and nothing moreIf the weight is under the customer is credited for the weight not shippedThis is the best option for our customers and this was the agreement this shipment was agreed to
Please see attached One page Estimate and signed Bill of lading
We did everything possible to make sure Mr*** was satisfied with our service and pricingPlease advise if you need anything else that will assist with our service rating with the Revdex.com
Initial Consumer Rebuttal /* (3000, 14, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to the information provided by S&M Moving
Government regulations require that a mover provide a reasonable estimateConsidering that 2,lbs was already in storage at S&M, an estimate that is overstated by this magnitude is not what I would consider reasonable
Prior to engaging S&M in the fall of to place some of my belongings in storage, I asked the sales person, knowing that there would be a future move from my home, if he needed to visit my homeHe did not accept my suggestion
Prior to finalizing my household goods move, I provided the sales person with a detailed room by room list of what was to be movedIn fact, the amount of furniture to be moved was relatively minor compared to the contents of all the closets and cabinetsAll of the contents of the cabinets and closets were to be moved
In addition to the room by room list, I provided a link to my MLS listing that had pictures of the interior of my homeAlso, I offered to provide the sales person access to my BOX.net account which had pictures of most of our art work and some of our furniture
When the sales person finally visited my home, I had expected he would call with some questionsHe never did so I assumed he understood what would be moved
As a consumer, I relied on the moving company's expertise to correctly estimate the weight to be shipped
Finally, I was never given an option as to the type of estimateAll they provided was a binding estimate
In order to provide a MIDDLE GROUND offer, I would like to know, and have previously requested, what the estimated cost would have been for moving 9,lbsWithout that information, I cannot suggest a reasonable MIDDLE GROUND