Complaint: [redacted] I am rejecting this response because:My statements are consistent and clear I said I walked through the apartment and did not discover any damage I asked [redacted] to walk through the apartment and she refused and told me "it's good." I took her statement at face value and I find her subsequent findings of damage in bad faith DTI's continued adjustment of the charges to equal the deposit, or in my case show a $balance, further demonstrates a business practice that is designed to take advantage of a transitory student population The Lease says in section "You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms You must follow move-out cleaning, instructions if they have been provided If you don't clean adequately, you'll be liable for reasonable cleaning charges - including charges for cleaning carpets, draperies, furniture, wall, etc, that are soiled beyond wear (that is, wear or soiling that occurs without negligence, carelessness, accident or abuse)." The unit was thoroughly cleaned as evidenced by the pictures in the DTI attached file.Section says "You should meet with our representative for a move-out inspection." I did meet with DTI's representative She refused to walk through the unit and said "it's good."An examination of the charges as presented to me on the final accounting statement (see DTI provided Final Account Statement) reveal: Admin Fee at move out of $(accepted); Parking Sticker not returned of $(accepted); Refrigerator not cleaned of $(disputed and supported by pictures in the file); Carpets not vacuumed of $(disputed and accepted by DTI); Carpets stained damaged pet deodorization of $(accepted); Extermination of apt due to pet (disputed, willing to accept as a compromise) for a total of $ To settle this dispute, I am willing to accept the extermination but request DTI honor their original accounting and send me a refund of $for the $already agreed by DTI plus the $charged for refrigerator Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:My statements are consistent and clear I said I walked through the apartment and did not discover any damage I asked [redacted] to walk through the apartment and she refused and told me "it's good." I took her statement at face value and I find her subsequent findings of damage in bad faith DTI's continued adjustment of the charges to equal the deposit, or in my case show a $balance, further demonstrates a business practice that is designed to take advantage of a transitory student population The Lease says in section "You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms You must follow move-out cleaning, instructions if they have been provided If you don't clean adequately, you'll be liable for reasonable cleaning charges - including charges for cleaning carpets, draperies, furniture, wall, etc, that are soiled beyond wear (that is, wear or soiling that occurs without negligence, carelessness, accident or abuse)." The unit was thoroughly cleaned as evidenced by the pictures in the DTI attached file.Section says "You should meet with our representative for a move-out inspection." I did meet with DTI's representative She refused to walk through the unit and said "it's good."An examination of the charges as presented to me on the final accounting statement (see DTI provided Final Account Statement) reveal: Admin Fee at move out of $(accepted); Parking Sticker not returned of $(accepted); Refrigerator not cleaned of $(disputed and supported by pictures in the file); Carpets not vacuumed of $(disputed and accepted by DTI); Carpets stained damaged pet deodorization of $(accepted); Extermination of apt due to pet (disputed, willing to accept as a compromise) for a total of $ To settle this dispute, I am willing to accept the extermination but request DTI honor their original accounting and send me a refund of $for the $already agreed by DTI plus the $charged for refrigerator Regards, [redacted] ***