Hi [redacted],I just noticed your complaint. I did some research and found that your lead came from a company that we have done business with in the past. We buy leads from many sources. We don't do any telemarketing ourselves and I have no control over this other company. I'm happy...
to give you their name and number. Please call me back and I'll give that to you.
As the owner of the company, I always meet with every customer before we do the job for them, to make sure they understand exactly what their solar system is going to do. I met with both Mr. and Mrs. and explained, in detail, that the system we were installing would not replace all of their...
electricity, but just the upper tiers of their [redacted] bill. They understood this before we went ahead with the installation. They also contracted with us to get a tankless water heater and had questions about that. I explained exactly how it works, that it's not an instant hot water device that fits under the counter, rather it replaces the water heater in the garage. It provides hot water in the same amount of time as the old one. After the installation, they were disappointed in the performance of the tankless water heater, so we came back 2 or 3 times to improve the problems. Now I find that they are still not happy with the performance. We will solve the problem with the tankless water heater, or I will remove the tankless and give them a conventional water heater.Regarding the solar system, I have already given them 2 extra panels to improve the performance. He was supposed to call me and let me know how they were doing, but he chose to complain instead. I have always done everything I can to help and please our customers. That's why we have always had an A+ rating with the Revdex.com. I will be contacting them in the next few days to see them and help them.
I am rejecting this response because:I'm still getting phone calls, (3) three more yesterday, all of them from different locations in the country, stating they were calling from Flex Energy, and the third one was soooo insistent on setting up a no obligation visit that I went along with his banter and set up a third visit to my home from Skyline, even though I had stated that I not interested had already asked not to be called by them anymore. These calls have gone beyond the annoying category and should be categorized as a blatant invasion of my privacy considering I have to stop what I doing, because I am required to answer incoming calls from unknown sources, to take a call from a useless telemarketer who has been calling over and over again for months. So, until the calls stop, I feel that this case should remain an open publicly viewed document regardless of the thoughtful words of concern by Skyline because they have already been asked to remove my name from their call list, mano to mano, the day their salesman came to my house and instead of that request being acted on, the calls have increased in number and persistence. That being said, this complaint is far from being over because I know that I am only one of many people whose lives are being rudely interrrupted by Skyline's choice of a telemarketer.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Hi [redacted],I just noticed your complaint. I did some research and found that your lead came from a company that we have done business with in the past. We buy leads from many sources. We don't do any telemarketing ourselves and I have no control over this other company. I'm happy...
to give you their name and number. Please call me back and I'll give that to you.
As the owner of the company, I always meet with every customer before we do the job for them, to make sure they understand exactly what their solar system is going to do. I met with both Mr. and Mrs. and explained, in detail, that the system we were installing would not replace all of their...
electricity, but just the upper tiers of their [redacted] bill. They understood this before we went ahead with the installation. They also contracted with us to get a tankless water heater and had questions about that. I explained exactly how it works, that it's not an instant hot water device that fits under the counter, rather it replaces the water heater in the garage. It provides hot water in the same amount of time as the old one. After the installation, they were disappointed in the performance of the tankless water heater, so we came back 2 or 3 times to improve the problems. Now I find that they are still not happy with the performance. We will solve the problem with the tankless water heater, or I will remove the tankless and give them a conventional water heater.Regarding the solar system, I have already given them 2 extra panels to improve the performance. He was supposed to call me and let me know how they were doing, but he chose to complain instead. I have always done everything I can to help and please our customers. That's why we have always had an A+ rating with the Revdex.com. I will be contacting them in the next few days to see them and help them.
I am rejecting this response because:I'm still getting phone calls, (3) three more yesterday, all of them from different locations in the country, stating they were calling from Flex Energy, and the third one was soooo insistent on setting up a no obligation visit that I went along with his banter and set up a third visit to my home from Skyline, even though I had stated that I not interested had already asked not to be called by them anymore. These calls have gone beyond the annoying category and should be categorized as a blatant invasion of my privacy considering I have to stop what I doing, because I am required to answer incoming calls from unknown sources, to take a call from a useless telemarketer who has been calling over and over again for months. So, until the calls stop, I feel that this case should remain an open publicly viewed document regardless of the thoughtful words of concern by Skyline because they have already been asked to remove my name from their call list, mano to mano, the day their salesman came to my house and instead of that request being acted on, the calls have increased in number and persistence. That being said, this complaint is far from being over because I know that I am only one of many people whose lives are being rudely interrrupted by Skyline's choice of a telemarketer.