Sign in

Patio Perfections, Inc.

Sharing is caring! Have something to share about Patio Perfections, Inc.? Use RevDex to write a review
Reviews Patio Perfections, Inc.

Patio Perfections, Inc. Reviews (6)

Mr. [redacted] signed and entered into a contract with a representative from our office on 1-5-17.  On Saturday 1-7-2017 Mr. [redacted] called and left a message on our office line that he saw a $500 off coupon on [redacted].com and wants that discount applied to the contract he had signed. I...

looked into this [redacted].com coupon and it is a digital coupon that renews it’s expiration date every day you go on their site.  It was an ad campaign that I signed up for a 1 year term on over 8 years ago.  This website has outdated information on it regarding our business and I have reached out to them to take down our information unsuccessfully several times.  These 3rd party websites that went up to promote businesses in communities in the area have since closed or remain unmanaged by the people that originated them.  Regardless I called Mr. [redacted] myself after talking to my representative to get the back ground details.  My representative talked with Mr. [redacted] on 1-10-17 regarding his request for the $500 discount.  It was explained to him that even if it was a valid coupon it states that it is not valid with any other offers. He explained to him that the negotiations and discounts he had already received, which in turn created the offer he accepted. My representative informed Mr. [redacted] that because his job was already discounted more than the requested extra $500 that we could not honor the coupon or discount his job any further.  Mr. [redacted] was unhappy with the response and wanted a few days to think about it before we started his job. On 1-16-17 my representative received the following email from Mr. [redacted].“Hi [redacted]:I think the entire round of excuse making about a valid  coupon is not very professional or courteous on the part of your company and I will deal with it through another avenue.  Please go forward with the planned installation as soon as weather permits. Thank you.[redacted]” After forwarding this email to the office my representative was concerned that Mr. [redacted]’s intentions were not going to be honorable and was afraid that we would not get paid after completing his job.  I agreed that I needed to talk to Mr. [redacted] directly to better understand his position and intentions. I was also hoping common sense and ethically he would understand that; 1) We had already given him discounts that well exceeded the coupon amount. 2) The coupon was not issued by us and was not valid 3) Even if it were a valid coupon it clearly states “not good with any other offer”.  I did call myself on 1-16-17. I tried to address Mr. [redacted]’s concerns regarding the extra discount that he requested and asked for clarification regarding his email about dealing with it “through another avenue”.  Mr. [redacted] was unreasonable from the moment that he answered the phone.  It was immediately apparent that he had no interest in hearing any rational explanations. My efforts to try and calm the situation over the phone were unsuccessful as Mr. [redacted] was vague about how he was going to deal with us regarding the extra $500 he thought he was entitled too.  After urging him to explain himself he stated that he doesn’t have to tell me what his plans were and ordered me to move forward with the project. I voiced my concerns and the fact that I did not feel comfortable starting a project with someone who has taken a hostile stance before the project even began. To confirm my suspicion of his devious character he promised to advance a smear campaign and filings that would cost me more than the $500 additional discount he was requesting.  This very complaint that I am replying to now is proof of his hostile intensions.  Moving forward with his contract made no sense since it was clear we were dealing with someone with a devious character.  The best resolution was to cancel his contract and send his deposit back.  He was notified of this via email on 1-16-17 immediately after my phone conversation with him.  Let me know if you need copies of the contract, emails or the refund check. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I just wanted to update you on the complaint filed.  On 11/5/16 our foreman [redacted] water tested the job with the client.  We did have one small leak that was fixed and tested again with the client present showing that the leak was fixed.  We then water tested above the cover and showed...

that there is no leaks on the cover.  After putting water on the wall 3-4 ft up the water started coming out of the weep screed at the bottom of the wall after 10 minutes verifying that the stucco is failing. The stucco on the house was found to be soft and failing.  The owner was present during all of this and stated he would contact home builder to resolve the issue. [redacted] from my office spoke with [redacted] since the fix to confirm that things were done to his satisfaction.  [redacted] stated at that time he was happy and would check things out during the next storm and let us know if there was a problem. He also told [redacted] that he had a meeting scheduled with the builder to address the wetness of the wall and his concerns about the stucco failing.

Business states that they have contacted the consumer directly. They have met with him on site and believe the issues have been addressed and the matter resolved.

I am rejecting this response because:The owner's representation of his phone call with me is fabricated and fictitious.  I merely wanted to proceed with the original project, as I had all along, and deal with the coupon issue as a separate matter.  He seemed to have identified me as a problem customer which I certainly am not.  I do not believe it was unreasonable to try and use an apparently valid coupon, and that very act seemed to inflame a lot of hostility from the business owner, even though it would be his responsibility to deal with a company that he feels is generating coupons for his business against his will.   I believe that he is unwilling to proceed with the planned installation because I am an older person and my wife and I are both physically handicapped.   [redacted]

Review: This company abandoned a quoted 1-2 day job as promised and to customer satisfaction. Its been 6 months and they contacted me 2 times for money only.

In June 2013, after getting several bids, I met with, and signed an agreement with Patio Perfections to construct a Patio cover in my backyard. Total cost of the job was $6339. I paid a deposit of $600, bringing the balance down to $5739. I was promised that the job would take 1.5-2 days to complete. This was important to me because I have a dog that runs free in the backyard that would need to be locked up in a kennel in the garage during construction. On day one, a different company called [redacted] showed up to start the job. I was not happy about this because I thought I hired Patio Perfections. I chose not to say anything.

After 2 weeks of construction, the job was still not finished. Each day I would receive a call from Patio Perfections asking that I leave full payment because the job would be finished this time (which thankfully I didn't do), and each day the job was not finished. Over the course of the 2 weeks, I came home to outlets left open with exposed wiring and no cover plates, the beams had deep scratches in them exposing the aluminum core, and the column was facing the wrong direction. (I had requested and it was drawn into the plan for the outlet to face away from the patio so it would not be seen, but instead it was facing inwards.) The downspout was left lying on the ground without being attached to the cover. Even the slightest wind would blow the end caps off the latticed end pieces, and my dog would ultimately chew them up once on the ground. This was very frustrating.

After 2 weeks and several calls to Patio Perfections to ask when they would be finished with the cover, I was told by the owner, [redacted], that they were really busy this time of year but they would be out in a week or two to finish the job. After much back and forth, the owner offered $239 off for the inconvenience.

Three months passed, and [redacted] from the office called and asked me to pay my balance of $5,500. I explained to her that I was still waiting for the job to be completed, and she stated that I needed to pay the amount due or at least a portion of it. She further stated they would be out soon to finish the work. I declined to send any money but told her I would pay the balance once the work was completed.

Three more months passed, and on December 11, 2013, the owner [redacted] calls me and tells me I owe him $5,500. He was very indignant about it. I was so appalled by this. I told him the work was still not completed, and he proceeded to tell me that it was completed or at least he thought it was.

I told the owner I have fixed some of the problems myself, and am just going to live with the rest of it as is. I further stated that I feel I am due a substantial discount for all of this. I offered to pay for his material costs only. To my mind, this would be around $3500 and was more then fair considering the horrible experience with this company. He vehemently refused and instead offered $400 dollars off to bring the balance from $5500 to $5100. I was disgusted by this offer, but not wanting to go any further with him or his company, I begrudgingly agreed.

I asked him to email me a new invoice, reflecting the new amount of $5100 which he agreed to do at once. Another week passed and on December 18, 2013, I finally receive an email with a total of $5139, and a demand to be paid in person within 2 days at my home. I sent an email stating that they needed to correct the amount to $5100, as agreed upon, and that I would mail the check.

This was by far, the worst customer service I have ever experienced. The only time this company showed any concern or contacted me was to collect money. To date, almost 7 months after signing the contract with Patio Perfections, the job has still not been completed as promised. I have chosen to take the high road, and against legal advice, paid the company $5100 anyway. My sincere hope is that after reading what I went through, you will go with another company.Desired Settlement: I feel I am due a substantial discount for the horrible service, abandoned and incomplete job I received. I offered to pay for the material costs only. To my mind, this would be around $3000-$3500 max.

Business

Response:

In June 2013, after getting several bids, I met with, and signed an agreement with Patio Perfections to construct a Patio cover in my backyard. Total cost of the job was $6339. I paid a deposit of $600, bringing the balance down to $5739. I was promised that the job would take 1.5-2 days to complete. This was important to me because I have a dog that runs free in the backyard that would need to be locked up in a kennel in the garage during construction. On day one, a different company called [redacted] showed up to start the job. I was not happy about this because I thought I hired Patio Perfections. I chose not to say anything.

CONTRACT DATED 6/1/13 STATES START DATE AS 4 WEEKS AND COMPLETION DATE AS 5 WEEKS. WE ACTUALLY STARTED THE JOB WITHIN 2 WEEKS (AHEAD OF SCHEDULE). OUR INSTALLERS HELPER HAD PREVIOUSLY WORKED FOR SUN BUSTERS AND MADE A SIMPLE MISTAKE AT THE SECURITY GUARD AND STATED HIS FORMER EMPLOYER. HE WAS, IN FACT, WORKING FOR PATIO PERFECTIONS.

After 2 weeks of construction, the job was still not finished. Each day I would receive a call from Patio Perfections asking that I leave full payment because the job would be finished this time (which thankfully I didn't do), and each day the job was not finished. Over the course of the 2 weeks, I came home to outlets left open with exposed wiring and no cover plates, the beams had deep scratches in them exposing the aluminum core, and the column was facing the wrong direction. (I had requested and it was drawn into the plan for the outlet to face away from the patio so it would not be seen, but instead it was facing inwards.) The downspout was left lying on the ground without being attached to the cover. Even the slightest wind would blow the end caps off the latticed end pieces, and my dog would ultimately chew them up once on the ground. This was very frustrating.

WE RECEIVED A CALL FROM THE CUSTOMER REQUESTING ADDITIONAL OUTLET ON 6/14/13. THE DOWNSPOUT MOUNTS TO THE COLUMN AND WAS INTENTIONALLY LEFT OFF SO THE COLUMN COULD BE PAINTED. THE COLUMNS WERE PAINTED ON 6/21/13 AND WE RETURNED 6/24/13 TO INSTALL THE DOWNSPOUT. ON 6/25/13 THE CUSTOMER REQUESTED TO CHANGE THE COLUMN DIRECTION, REPLACE THE DOWNSPOUT WITH A RAIN CHAIN AND TO PATCH & REPAINT THE COLUMN WHERE THE DOWN SPOUT HAD BEEN MOUNTED. WE WOULD WAIT TO BE NOTIFIED OF HIM PURCHASING A RAIN CHAIN AND AS A COURTESY WE WOULD INSTALL IT.

After 2 weeks and several calls to Patio Perfections to ask when they would be finished with the cover, I was told by the owner, [redacted], that they were really busy this time of year but they would be out in a week or two to finish the job. After much back and forth, the owner offered $239 off for the inconvenience.

AT THIS POINT ALL WORK ON THE CONTRACT HAD BEEN COMPLETED. HOWEVER, WE STILL GAVE THE CUSTOMER A $239 CUSTOMER SATISFACTION DISCOUNT.

Three months passed, and [redacted] from the office called and asked me to pay my balance of $5,500. I explained to her that I was still waiting for the job to be completed, and she stated that I needed to pay the amount due or at least a portion of it. She further stated they would be out soon to finish the work. I declined to send any money but told her I would pay the balance once the work was completed.

WE NEVER RECEIVED ANOTHER CALL FROM THE CUSTOMER ASKING ABOUT COMPLETING HIS PROJECT. AS THE ORIGINAL CONTRACT HAD BEEN FULFILLED WE ASSUMED HE CHANGED HIS MIND ABOUT THE RAIN CHAIN.

Three more months passed, and on December 11, 2013, the owner [redacted] calls me and tells me I owe him $5,500. He was very indignant about it. I was so appalled by this. I told him the work was still not completed, and he proceeded to tell me that it was completed or at least he thought it was.

AGAIN, AT THIS POINT WE HAD NO CONTACT FROM THE CUSTOMER REGARDING ADDITIONAL WORK TO BE DONE. THE BALANCE WAS OVER 6 MONTHS PAST DUE.

I told the owner I have fixed some of the problems myself, and am just going to live with the rest of it as is. I further stated that I feel I am due a substantial discount for all of this. I offered to pay for his material costs only. To my mind, this would be around $3500 and was more then fair considering the horrible experience with this company. He vehemently refused and instead offered $400 dollars off to bring the balance from $5500 to $5100. I was disgusted by this offer, but not wanting to go any further with him or his company, I begrudgingly agreed.

I asked him to email me a new invoice, reflecting the new amount of $5100 which he agreed to do at once. Another week passed and on December 18, 2013, I finally receive an email with a total of $5139, and a demand to be paid in person within 2 days at my home. I sent an email stating that they needed to correct the amount to $5100, as agreed upon, and that I would mail the check.

This was by far, the worst customer service I have ever experienced. The only time this company showed any concern or contacted me was to collect money. To date, almost 7 months after signing the contract with Patio Perfections, the job has still not been completed as promised. I have chosen to take the high road, and against legal advice, paid the company $5100 anyway. My sincere hope is that after reading what I went through, you will go with another company.

THE DISCOUNT WAS MORE THAN GENEROUS IN LIGHT OF THE FACT THAT ALL WORK ON THE CONTRACT HAD BEEN COMPLETED. THIS CUSTOMER IS JUST TRYING TO GET OUT OF PAYING FOR HIS PATIO COVER AND STILL HAS NOT PAID $5100 AS STATED IN HIS COMPLAINT. ON 1/7/13 WE SENT AN EMAIL REQUESTING FINAL PAYMENT AS IT IS NOW 7 MONTHS PAST DUE. HE REPLIED THAT HE WOULD NOT PAY US UNTIL THIS RESPONSE IS SUBMITTED. WE LOOK FORWARD TO RESOLVING THIS MATTER AND COLLECTING THE GENEROUSLY DISCOUNTED BALANCE OF $5100.

Consumer

Response:

It's astounding to me how Patio Perfections is refusing to accept responsibility for their horrendous actions and inactions in this matter. Their response is so full of untruths and fabrications I will respond to each paragraph of their response...

CONTRACT DATED 6/1/13 STATES START DATE AS 4 WEEKS AND COMPLETION DATE AS 5 WEEKS. WE ACTUALLY STARTED THE JOB WITHIN 2 WEEKS (AHEAD OF SCHEDULE). OUR INSTALLERS HELPER HAD PREVIOUSLY WORKED FOR SUN BUSTERS AND MADE A SIMPLE MISTAKE AT THE SECURITY GUARD AND STATED HIS FORMER EMPLOYER. HE WAS, IN FACT, WORKING FOR PATIO PERFECTIONS.

-The installer and helper arrived at the gate together in a "Sun Buster" company truck complete with company logo decals on it, per the security guard at the gate. The guard even called me at work since I had only advised them Patio Perfections would be coming.

-I applaud Patio Perfections for starting the job within two weeks, the problem is that they assured me it would take 1.5-2 days to complete but they were there on and off for 2 weeks! I have a dog that usually runs free in the backyard that had to be locked up in a crate for two weeks!

WE RECEIVED A CALL FROM THE CUSTOMER REQUESTING ADDITIONAL OUTLET ON 6/14/13. THE DOWNSPOUT MOUNTS TO THE COLUMN AND WAS INTENTIONALLY LEFT OFF SO THE COLUMN COULD BE PAINTED. THE COLUMNS WERE PAINTED ON 6/21/13 AND WE RETURNED 6/24/13 TO INSTALL THE DOWNSPOUT. ON 6/25/13 THE CUSTOMER REQUESTED TO CHANGE THE COLUMN DIRECTION, REPLACE THE DOWNSPOUT WITH A RAIN CHAIN AND TO PATCH & REPAINT THE COLUMN WHERE THE DOWN SPOUT HAD BEEN MOUNTED. WE WOULD WAIT TO BE NOTIFIED OF HIM PURCHASING A RAIN CHAIN AND AS A COURTESY WE WOULD INSTALL IT.

-I did request a second outlet be installed, before construction started, so I am not sure why this is relevant. I specifically requested that the outlet face away from the patio so not to be seen as I was plugging a fountain into it from the grass. I arrived home and the outlet was facing inward, toward the patio.

-Contrary to Patio Perfections claim, when I called the owner about the column on 6/25/13, he apologized for the column error. He stated they were really busy this time of year, but promised to come back out, lift the roof of the cover and turn the column the right way. He further stated that he would upgrade the downspout to a chain one and take off $239 for the inconvenience. This was acceptable to me. This is where the problems really started, they simply abandoned the job. They never showed up to fix their mistake. I was called one time by Patio Perfections over the next six months requesting payment and they assured me they would be out to finish the job soon.

-It is preposterous to claim that they were waiting for me to call back once I had "purchased a rain chain"...first of all; the owner said he would be supplying it at no cost, but even if he expected me to buy it, why wouldn't I just buy it from them? This is such a complete fabrication and it's easy to see that this is simply a poor attempt to cover up their abandoning the job.

AT THIS POINT ALL WORK ON THE CONTRACT HAD BEEN COMPLETED. HOWEVER, WE STILL GAVE THE CUSTOMER A $239 CUSTOMER SATISFACTION DISCOUNT.

-The job remains, to this day, incomplete. The work to correct their mistake on the column has still not been done. They failed in their response to address the end caps, which have mostly all fallen off (and secured back by me) since they were never secured to the cover in the first place.

WE NEVER RECEIVED ANOTHER CALL FROM THE CUSTOMER ASKING ABOUT COMPLETING HIS PROJECT. AS THE ORIGINAL CONTRACT HAD BEEN FULFILLED WE ASSUMED HE CHANGED HIS MIND ABOUT THE RAIN CHAIN.

-Correct. They called me! It is an absolute lie to state that they thought I "changed my mind" because I specifically told [redacted] and she acknowledged the job still needed to be completed. She assured me they would be out soon to complete it.

AGAIN, AT THIS POINT WE HAD NO CONTACT FROM THE CUSTOMER REGARDING ADDITIONAL WORK TO BE DONE. THE BALANCE WAS OVER 6 MONTHS PAST DUE.

False...3 months prior to this I spoke to [redacted] who promised the work would be done.

THE DISCOUNT WAS MORE THAN GENEROUS IN LIGHT OF THE FACT THAT ALL WORK ON THE CONTRACT HAD BEEN COMPLETED. THIS CUSTOMER IS JUST TRYING TO GET OUT OF PAYING FOR HIS PATIO COVER AND STILL HAS NOT PAID $5100 AS STATED IN HIS COMPLAINT. ON 1/7/13 WE SENT AN EMAIL REQUESTING FINAL PAYMENT AS IT IS NOW 7 MONTHS PAST DUE. HE REPLIED THAT HE WOULD NOT PAY US UNTIL THIS RESPONSE IS SUBMITTED. WE LOOK FORWARD TO RESOLVING THIS MATTER AND COLLECTING THE GENEROUSLY DISCOUNTED BALANCE OF $5100.

This is just insulting to claim I am trying to "get out of paying for his patio cover" In the last 15 years, I have had no less then 10 contractors do work for me at my homes. Not one time, have I ever had an issue with them, or their service. I have always paid in full and on time. This is the first complaint I have ever made with the Revdex.com. I have never had such horrendous service on what should have been the simplest and quickest project I've ever had done.

This is not about money; this is about horrible customer service and a lack of follow through on the part of Patio Perfections. If it was about money, I would have gone with another company that came to me with a lower bid. I chose this company because they are a local business (about 2 miles from my house) and they appeared on the surface to be a dependable company.

Business

Response:

It has been brought to our attention by a mutual interest that you indicated you wish to settle this case with a final payment of $4500,00 and we agreed to those terms. In addition, this will deem the job complete and no additional changes will be made. Any & all collection actions will be terminated at once and your contract will be considered "PAID IN FULL".

Check fields!

Write a review of Patio Perfections, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Patio Perfections, Inc. Rating

Overall satisfaction rating

Description: Patio & Deck Builders, Patio Cover, Awnings & Canopies, Contractors - Retaining Wall, Outdoor Kitchens

Address: 2029 Opportunity Dr Ste 1, Roseville, California, United States, 95678-3009

Phone:

Show more...

Web:

This website was reported to be associated with Patio Perfections, Inc..



Add contact information for Patio Perfections, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated