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Patio Star AZ

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Patio Star AZ Reviews (2)

Dispute Resolution Consultantcomplaint [redacted]Our company reslings patio furniture and we have been doing so for over 15 years.  A customer dropped off his sling chairs or us to repair.  The typical turn around time for the average chaise lounge was a time frame of 2-3 weeks.  The...

charge for sling replacement is typically $119.00 per chair.  Not all types of furniture are alike, and these specific chaise lounges fall into the special category.On June 19th this customer called inquiring about the status of his furniture,  Am employee that had not dealt with his order and had no knowledge of this specific order answered and located the invoice.  On the invoice it was stated that these specific chaise lounges were far more difficult to replace the material and were oversized.  Typically our business charges $238.00 PER chaise lounge for being double sling material or oversized.  The oversized meaning that the sling needed exceeds 27 inches in width.  The employee told the customer that there was going to be an added fee of $100.00 to offset the cost, and that it was an already deeply discounted price for the material and labor needed to complete the work.  He continued to argue and yell at the employee, so she said she would call him back and see if there was another way we could try and resolve the issue.  She called back and told the customer that they could meet in the middle, a total charge of $50.00 and again he was upset and yelled at the employee.  After continued yelling and being told she was just trying find a way to resolve the issue, the customer said "If $50.00 is what it takes to get the job done then so be it."  He was also told that if he didn't want to pay the additional fee that the company would refund the money and not complete the work.He also threatened to write bad reviews about the business and has already done so, explaining how he feels and afterward has contacted you (Revdex.com) and filed a complaint.On our part, a typical sling chair is less than 20 inches in width and splined on 2 sides and cost around $100-$300 when purchased new.  This specific pieces of furniture this customer brought in cost well above $1,300.00 per chaise lounge.His one chaise lounge furniture had 6 splines total, with 2 separate pieces of material needed to be sewn combined to make 1 single panel and then splined 6 sides and stretched and pulled  which took a day and a half for 2 workers to complete.  As for the time frames.  We do repair hundreds of chairs a month.  We preform the work in the order the furniture was received, and we were not able to get to the order until 2 1/2 weeks out.  The typical chairs we can complete in a couple of hours.  The employee who handled the order was told to let the customer know of the additional fees.  We did not preform any work until we had the permission of the owner of the chaise lounges and only after he agreed to the additional fees did we proceed to work on the these chairs.In addition he has signed our Sling Chair Disclaimer that states in some cases you will be charged additional fees for certain circumstances and that they would be notified.  If they don't agree than we will not do the work and he could have just picked up his old furniture and we wouldn't have charged him anything and refunded his the whole amount he initially paid.Patio Star

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I stand by my original complaint.  They took my chairs,they looked at them and I picked out the material and I prepaid for the work.  Their salesperson should know what they are selling.  
Regards,
[redacted]

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Address: 1701 N Arizona Ave, Whiting, New Jersey, United States, 85225-7008

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wagonerelectric.com

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