PatioLiving

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] We are following up to a warranty claim from a sales orderWe are sorry for any delay our customer has experiencedAs with custom goods replacement parts are not stocked items and will have to go through the production process for paint and assembly before going outThe rocker plate and spare parts are in the paint process and are due to be shipped out by weeks end this week estimatedWe did advise our customer of the estimated lead time that claims can be fulfilledAt this time will follow up when the order ships and provide the tracking info for the warranty parts that are shipping at no cost to our customer

Thank you for your feedback Your order is currently in transit with the carrier as per my email on 6/23/ I will reach out to the carrier tomorrow, Monday June 26th for an updated status Here is a link to the tracking information: https://www.rrts.com/Tools/Tracking/Pages/MultipleResults.aspx?PROS= [redacted] I have also processed a 10% credit to your orderI emailed you an updated receipt to show the credit has been processed through [redacted] [redacted] ignored my request to split ship your order They waited until you order was complete and shipped all items together I will follow up with your order with a phone call tomorrow, Monday June 26th

I'm still waiting on an orderI ordered an umbrella and base on 4-4-The website and order confirmation stated 2-weeksIt's now weeks and the shipping estimate was updated to weeksWhen I contacted them they could not care less about the delay and chose to hide behind the "shipping is an estimate" fine printI will not be at all surprised if shipping gets pushed out for many more weeks to comeI would not recommend my friends and family to shop with this company

I will never purchase from here again. They charged me $66 to return an item I bought online. That is terrible customer service. From now on I'll make my purchases from amazon.

I can't say enough about the durability of this patio furniture I bought my set of table and swivel rockers in the 1980's and this company supplied me with touch up paint and end caps and whatever I needed for years I just took my chairs to be powder coated and was on this site looking to replace my cushions I can't remember how long they lasted, but I think it was at least yearsI have been using cheap cushions for a while, replacing every other year and I have decided to replace with these cushions soon I think my chairs will last several more years--what else can you buy that lasts for years? I am a happy customer!!