Patricia's

7-22- In response to this complaint, I want to start by stating that I have bun in business for + years and I have always taken pride in my work and my number one concern is making sure my customers are happyIn regards to this particular project, I went way beyond what I had contracted, all of which was at my expense As you can see in the contract, I was responsible for replacing the shower, cabinet, countertop, mirror, lights, tile floor, wood panel, electrical outlet Here is a list of what I actually did in addition to what is listed in the contractThe existing shower was fiberglass and was supposed to be replaced by a fiberglass showerUnfortunately there was not enough room to installMy superintendent said it would cost additional to have a tile shower and that it would additional two weeks longerThey said it was ok they did not pay me extra for the tile showerI also installed a new shower door at my expense I tore out two walls and reframed with 2x4's ,new water lines , drains and drywall to replace the old wood panelingI installed wood base board, a new door, frame, trim and everything was finished and paintedI also installed a wall cabinet, tile base, one side backsplash all of this was at my expense and not in the contract Now in regards to the toilet issueThis is an old mobile home, built in the 1950's with out dated plumbingWhen we moved the wall, the toilet would not fit so we replaced it and the pipe leading to the septic tankThe new toilet was cracked and I replaced it againThe customer had a previous problems with the toilet due to the plumbing and the septic of which I had nothing to do withAll of these add-ons were at my expense and I took a loss on this jobI was trying to please the customer and give them what they wanted I as very surprised by this complaint because the last time I talked to then they told me they were very happy with the work and they loved the resultsThis happened after we completed the work and they paid the final paymentThey came to my home around the first week of July , and told me they had tried calling me but I was not aware of this I had no messages on my phoneThey told me everything was great except for one light that was blinkingA few days later I replaced the light fixture again at my expenseIt turned out it was not the light fixture causing the problem , it was the bulb I am a general contractor, I do most of my own work but I do use sub contractor for some plumbing and electrical issuesThis is completely within the norm for contractorsI was physically present at this residence everyday to over see the work.SincerelyJohn DL**

7-22-16 In response to this complaint, I want to start by stating that I have bun in business for + years and I have always taken pride in my work and my number one concern is making sure my customers are happyIn regards to this particular project, I went way beyond what I had
contracted, all of which was at my expense. As you can see in the contract, I was responsible for replacing the shower, cabinet, countertop, mirror, lights, tile floor, wood panel, electrical outlet. Here is a list of what I actually did in addition to what is listed in the contractThe existing shower was fiberglass and was supposed to be replaced by a fiberglass showerUnfortunately there was not enough room to installMy superintendent said it would cost additional to have a tile shower and that it would additional two weeks longerThey said it was ok they did not pay me extra for the tile showerI also installed a new shower door at my expense. I tore out two walls and reframed with 2x4's ,new water lines , drains and drywall to replace the old wood panelingI installed wood base board, a new door, frame, trim and everything was finished and paintedI also installed a wall cabinet, tile base, one side backsplash all of this was at my expense and not in the contract. Now in regards to the toilet issueThis is an old mobile home, built in the 1950's with out dated plumbingWhen we moved the wall, the toilet would not fit so we replaced it and the pipe leading to the septic tankThe new toilet was cracked and I replaced it againThe customer had a previous problems with the toilet due to the plumbing and the septic of which I had nothing to do withAll of these add-ons were at my expense and I took a loss on this jobI was trying to please the customer and give them what they wanted. I as very surprised by this complaint because the last time I talked to then they told me they were very happy with the work and they loved the resultsThis happened after we completed the work and they paid the final paymentThey came to my home around the first week of July , and told me they had tried calling me but I was not aware of this I had no messages on my phoneThey told me everything was great except for one light that was blinkingA few days later I replaced the light fixture again at my expenseIt turned out it was not the light fixture causing the problem , it was the bulb. I am a general contractor, I do most of my own work but I do use sub contractor for some plumbing and electrical issuesThis is completely within the norm for contractorsI was physically present at this residence everyday to over see the work.SincerelyJohn DL**

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