WOW! Jeff P [redacted] and the Service Team at Patrick GMC Buick are amazingI have always had such a wonderful experience (well, as good as you can when you are needing help with your vehicle) from their service always being completed to my satisfaction, and within the time-frame promised, and with a smile:) Good old fashioned, sound advice that you can trustConfidence that you can trust the service team is a hard thing to build in this day and age, but time and again, Jeff P [redacted] has deliveredI would (and have) definitely recommend Patrick GMC Buick to any and all who are asking my opinion on where to have their vehicle repairedI have an older vehicle (Buick [redacted] **) and there are eventually going to be needed service intervals, and suchWell, Jeff has always provided me with up-front estimates of any upcoming needed service, in order for me to plan accordinglyI will definitely continue to take advantage of your top notch service, and neat, clean, waiting area and will probably purchase my next vehicle from the outstanding sales team when the time comes for that tooThanks, again, for keeping my old vehicle roadworthy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was not treated fairly I didn't receive the time needed to review the SUV, I test drove it and bought it on my lunch breakI was assured repeatedly that any issue with the suv will be repaired with no questions asked Yes you did repair most of the items but none of those items should have been an issue in the first placeIt unethical of you to make the statement like thatI had to get several managers involved to get any of the work done that was more than a few dollarsThe point inspection wasn't done thoroughlyI've had independent GM service departments tell me they would not certify the SUV with wheels like thatI've had to spend $to maintenance the transmission and transfer case, they both should have been done by the prior ownerPATRICK was the prior ownerIts inappropriate the way I have been treated and the fact that I have had to go to these lengths and repeated trips to service departmentThe wheels need to be replaced!All the chrome is completely destroyed and falling off of all of the rims which are a pieceI was told I have to pay for this $on a SUV I just purchasedThis was also shown to themAll tires were dry rotted (shown to service manager who said this was perfectly and passable for a state inspection!) (Were replaced after arguing with sales) 3.The sensor light to the washer fluid is brokeweather stripping on the back is detached 5.The back inner door is scratched so deep that it need to be repainted the inside chrome door handle is as sharp as a razor blade (was replaced after arguing)Gas cap was destroyed (after arguing was replaced) outer door trim is falling off Transmission and transfer case were not serviced, past due by milesI was told it's the previous owners responsibility, Patrick was the previous owners but refuse to do the work $bill for meCertified GM still not showing in registry after weeks Regards, [redacted]
To Whom It May Concern:We are very sorry for any inconvenience this may have caused andafter reviewing these concerns with both our Service and Used CarManagers along with our salesperson, we find the statements verydisturbing and not entirely factual.Although after careful consideration and in the spirit of customersatisfaction, both managers felt as though we should address and repairall of the items indicated with the exception of the wheels.It was very dear that there was more than enough time before andduring negotiations to address any concerns he may have had regardingthe rims.The Vehicle Identification Number "VIN") does indeed match thevehicle he purchasedIt appears as though the previous owner, beforewe acquired it, may have upgraded the vehicle from inch to inchwiieels.We would be more than happy to arrange a meeting with all partiesinvolved to discuss this further if needed.In closing, we are a very highly respected dealership that has been inbusiness since and truly attempts to perform at a high level foreach and every client throughout the Sales and Service experienceIt isexemplified by numerous employees with multiple years of experienceand tenure.Vice PresidentPatrick Buick GMC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I spoke to the Vice President at approximately 5:p.mon 4/15/ His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint He offered to have me come in and meet with four of the employees he spoke too He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting It was also obvious that he did not speak to the employee who apologized to us when with left that dayWe ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part I did speak with my wife We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature We have not contacted the Police at this time However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employeesI can assure you that his statement is not true I did not swear at all, nor I was I violent at any time I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so My complaint is accurate I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions I wish to discuss with the Revdex.com what next steps are there available to take Regards, [redacted]
Dear Mr***,
I want to take a moment to review our conversation we had Wednesday, October 22ndEnclosed is a check for
$217.31, 50% of the brake repairs performed on 7/21/14, Invoice# ***Please, in the future, if you have any questions or concerns feel free to contact me directly, I have enclosed my business card with both my personal phone extension and my E-Mail address
Sincerely,
Patrick Buick GMC
*** ***
I DO NOT RECOMMEND THIS DEALER FOR USED CARS!!!!!! In only 5 months, we've had to take our used car in 4 times for problems/repairs. While the warranty does cover the repair, it's a MAJOR inconvenience to have to arrange to get the car to a dealer and to find another car to drive while it's being repaired. I also noticed that there is no place to leave a review on Patrick's webpage - I guess this should have been a red flag from the beginning.
Patrick Buick GMC would like to extend our deepest apologies to Mr. [redacted] for his frustrations during his recent interaction with our dealership. We would never do anything to mislead a customer and would certainly never be dishonest. We would also like to apologize for not communicating in a...
more timely fashion with him during the course of his transaction.That being said there are a few things that we would like to address. As Mr. [redacted] stated, we were attempting to secure a vehicle from another dealership. We did make several attempts to contact the dealership that had the specific vehicle Mr. [redacted] was looking for with no response from them whatsoever. Should Mr. [redacted] like, we would be happy to provide him with copies of our email correspondence. We would also like to address the fact that Mr. [redacted] felt as though we were trying to be evasive to avoid what he believed to be a payment that was misquoted, which is absolutely not the case. Patrick Buick GMC has always operated, and will continue to operate on the basis of honesty. If we had misquoted a payment to Mr. [redacted] we would have honored that payment. The only reason we were unable to provide Mr. [redacted] with the vehicle he was looking for, was the inability to find one that qualified for the GM incentives necessary to reach his desired payment. which was fully disclosed upfront.
Despite the fact that Mr. [redacted] gave us authorization to run his credit card for $500 as a deposit on the vehicle we were hoping to obtain, we never applied nor processed it. In the end, Patrick Buick GMC's sales manager provided Mr. [redacted] with the contact information of the dealership that had the vehicle he desired. Our hope was that he could purchase the vehicle he wanted, even if it wasn't from Patrick.
We're sincerely sorry for any inconvenience he has incurred.
[redacted]Vice PresidentPatrick Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not treated fairly. I didn't receive the time needed to review the SUV, I test drove it and bought it on my lunch break. I was assured repeatedly that any issue with the suv will be repaired with no questions asked.
Yes you did repair most of the items but none of those items should have been an issue in the first place. It unethical of you to make the statement like that. I had to get several managers involved to get any of the work done that was more than a few dollars. The 172 point inspection wasn't done thoroughly. I've had 2 independent GM service departments tell me they would not certify the SUV with wheels like that. I've had to spend $250 to maintenance the transmission and transfer case, they both should have been done by the prior owner. PATRICK was the prior owner. Its inappropriate the way I have been treated and the fact that I have had to go to these lengths and repeated trips to service department. The wheels need to be replaced!1. All the chrome is completely destroyed and falling off of all 4 of the rims which are 895.00 a piece. I was told I have to pay for this $3600 on a SUV I just purchased. This was also shown to them.
2. All 4 tires were dry rotted (shown to service manager who said this was perfectly normal and passable for a state inspection!) (Were replaced after arguing with sales) 3.The sensor light to the washer fluid is broke4. weather stripping on the back is detached 5.The back inner door is scratched so deep that it need to be repainted 6. the inside chrome door handle is as sharp as a razor blade (was replaced after arguing)7. Gas cap was destroyed (after arguing was replaced) 8. outer door trim is falling off 9. Transmission and transfer case were not serviced, past due by 2000 miles. I was told it's the previous owners responsibility, Patrick was the previous owners but refuse to do the work $250 bill for me.10. Certified GM still not showing in registry after 5 weeks.
Regards,
[redacted]
WOW! Jeff P[redacted] and the Service Team at Patrick GMC Buick are amazing. I have always had such a wonderful experience (well, as good as you can when you are needing help with your vehicle) from their service always being completed to my satisfaction, and within the time-frame promised, and with a smile. :) Good old fashioned, sound advice that you can trust. Confidence that you can trust the service team is a hard thing to build in this day and age, but time and again, Jeff P[redacted] has delivered. I would (and have) definitely recommend Patrick GMC Buick to any and all who are asking my opinion on where to have their vehicle repaired. I have an older vehicle (2002 Buick [redacted]) and there are eventually going to be needed service intervals, and such. Well, Jeff has always provided me with up-front estimates of any upcoming needed service, in order for me to plan accordingly. I will definitely continue to take advantage of your top notch service, and neat, clean, waiting area ... and will probably purchase my next vehicle from the outstanding sales team when the time comes for that too. Thanks, again, for keeping my old vehicle roadworthy.
To Whom It May Concern:We are very sorry for any inconvenience this may have caused andafter reviewing these concerns with both our Service and Used CarManagers along with our salesperson, we find the statements verydisturbing and not entirely factual.Although after careful...
consideration and in the spirit of customersatisfaction, both managers felt as though we should address and repairall of the items indicated with the exception of the wheels.It was very dear that there was more than enough time before andduring negotiations to address any concerns he may have had regardingthe rims.The Vehicle Identification Number "VIN") does indeed match thevehicle he purchased. It appears as though the previous owner, beforewe acquired it, may have upgraded the vehicle from 17 inch to 20 inchwiieels.We would be more than happy to arrange a meeting with all partiesinvolved to discuss this further if needed.In closing, we are a very highly respected dealership that has been inbusiness since 1985 and truly attempts to perform at a high level foreach and every client throughout the Sales and Service experience. It isexemplified by numerous employees with multiple years of experienceand tenure.Vice PresidentPatrick Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I spoke to the Vice President at approximately 5:30 p.m. on 4/15/15. His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible. As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint. This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint.
He offered to have me come in and meet with four of the employees he spoke too. He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting. It was also obvious that he did not speak to the employee who apologized to us when with left that day.
We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part. I did speak with my wife. We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature. We have not contacted the Police at this time. However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.
I can assure you that his statement is not true. I did not swear at all, nor I was I violent at any time. I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so. My complaint is accurate. I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not. I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions. I wish to discuss with the Revdex.com what next steps are there available to take.
Regards,
[redacted]
WOW! Jeff P [redacted] and the Service Team at Patrick GMC Buick are amazingI have always had such a wonderful experience (well, as good as you can when you are needing help with your vehicle) from their service always being completed to my satisfaction, and within the time-frame promised, and with a smile:) Good old fashioned, sound advice that you can trustConfidence that you can trust the service team is a hard thing to build in this day and age, but time and again, Jeff P [redacted] has deliveredI would (and have) definitely recommend Patrick GMC Buick to any and all who are asking my opinion on where to have their vehicle repairedI have an older vehicle (Buick [redacted] **) and there are eventually going to be needed service intervals, and suchWell, Jeff has always provided me with up-front estimates of any upcoming needed service, in order for me to plan accordinglyI will definitely continue to take advantage of your top notch service, and neat, clean, waiting area and will probably purchase my next vehicle from the outstanding sales team when the time comes for that tooThanks, again, for keeping my old vehicle roadworthy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI was not treated fairly I didn't receive the time needed to review the SUV, I test drove it and bought it on my lunch breakI was assured repeatedly that any issue with the suv will be repaired with no questions asked Yes you did repair most of the items but none of those items should have been an issue in the first placeIt unethical of you to make the statement like thatI had to get several managers involved to get any of the work done that was more than a few dollarsThe point inspection wasn't done thoroughlyI've had independent GM service departments tell me they would not certify the SUV with wheels like thatI've had to spend $to maintenance the transmission and transfer case, they both should have been done by the prior ownerPATRICK was the prior ownerIts inappropriate the way I have been treated and the fact that I have had to go to these lengths and repeated trips to service departmentThe wheels need to be replaced!All the chrome is completely destroyed and falling off of all of the rims which are a pieceI was told I have to pay for this $on a SUV I just purchasedThis was also shown to themAll tires were dry rotted (shown to service manager who said this was perfectly and passable for a state inspection!) (Were replaced after arguing with sales) 3.The sensor light to the washer fluid is brokeweather stripping on the back is detached 5.The back inner door is scratched so deep that it need to be repainted the inside chrome door handle is as sharp as a razor blade (was replaced after arguing)Gas cap was destroyed (after arguing was replaced) outer door trim is falling off Transmission and transfer case were not serviced, past due by milesI was told it's the previous owners responsibility, Patrick was the previous owners but refuse to do the work $bill for meCertified GM still not showing in registry after weeks Regards, [redacted]
To Whom It May Concern:We are very sorry for any inconvenience this may have caused andafter reviewing these concerns with both our Service and Used CarManagers along with our salesperson, we find the statements verydisturbing and not entirely factual.Although after careful consideration and in the spirit of customersatisfaction, both managers felt as though we should address and repairall of the items indicated with the exception of the wheels.It was very dear that there was more than enough time before andduring negotiations to address any concerns he may have had regardingthe rims.The Vehicle Identification Number "VIN") does indeed match thevehicle he purchasedIt appears as though the previous owner, beforewe acquired it, may have upgraded the vehicle from inch to inchwiieels.We would be more than happy to arrange a meeting with all partiesinvolved to discuss this further if needed.In closing, we are a very highly respected dealership that has been inbusiness since and truly attempts to perform at a high level foreach and every client throughout the Sales and Service experienceIt isexemplified by numerous employees with multiple years of experienceand tenure.Vice PresidentPatrick Buick GMC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I spoke to the Vice President at approximately 5:p.mon 4/15/ His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint He offered to have me come in and meet with four of the employees he spoke too He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting It was also obvious that he did not speak to the employee who apologized to us when with left that dayWe ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part I did speak with my wife We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature We have not contacted the Police at this time However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employeesI can assure you that his statement is not true I did not swear at all, nor I was I violent at any time I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so My complaint is accurate I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions I wish to discuss with the Revdex.com what next steps are there available to take Regards, [redacted]
Dear Mr***,
I want to take a moment to review our conversation we had Wednesday, October 22ndEnclosed is a check for
$217.31, 50% of the brake repairs performed on 7/21/14, Invoice# ***Please, in the future, if you have any questions or concerns feel free to contact me directly, I have enclosed my business card with both my personal phone extension and my E-Mail address
Sincerely,
Patrick Buick GMC
*** ***
I DO NOT RECOMMEND THIS DEALER FOR USED CARS!!!!!! In only 5 months, we've had to take our used car in 4 times for problems/repairs. While the warranty does cover the repair, it's a MAJOR inconvenience to have to arrange to get the car to a dealer and to find another car to drive while it's being repaired. I also noticed that there is no place to leave a review on Patrick's webpage - I guess this should have been a red flag from the beginning.
Patrick Buick GMC would like to extend our deepest apologies to Mr. [redacted] for his frustrations during his recent interaction with our dealership. We would never do anything to mislead a customer and would certainly never be dishonest. We would also like to apologize for not communicating in a...
more timely fashion with him during the course of his transaction.That being said there are a few things that we would like to address. As Mr. [redacted] stated, we were attempting to secure a vehicle from another dealership. We did make several attempts to contact the dealership that had the specific vehicle Mr. [redacted] was looking for with no response from them whatsoever. Should Mr. [redacted] like, we would be happy to provide him with copies of our email correspondence. We would also like to address the fact that Mr. [redacted] felt as though we were trying to be evasive to avoid what he believed to be a payment that was misquoted, which is absolutely not the case. Patrick Buick GMC has always operated, and will continue to operate on the basis of honesty. If we had misquoted a payment to Mr. [redacted] we would have honored that payment. The only reason we were unable to provide Mr. [redacted] with the vehicle he was looking for, was the inability to find one that qualified for the GM incentives necessary to reach his desired payment. which was fully disclosed upfront.
Despite the fact that Mr. [redacted] gave us authorization to run his credit card for $500 as a deposit on the vehicle we were hoping to obtain, we never applied nor processed it. In the end, Patrick Buick GMC's sales manager provided Mr. [redacted] with the contact information of the dealership that had the vehicle he desired. Our hope was that he could purchase the vehicle he wanted, even if it wasn't from Patrick.
We're sincerely sorry for any inconvenience he has incurred.
[redacted]Vice PresidentPatrick Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not treated fairly. I didn't receive the time needed to review the SUV, I test drove it and bought it on my lunch break. I was assured repeatedly that any issue with the suv will be repaired with no questions asked.
Yes you did repair most of the items but none of those items should have been an issue in the first place. It unethical of you to make the statement like that. I had to get several managers involved to get any of the work done that was more than a few dollars. The 172 point inspection wasn't done thoroughly. I've had 2 independent GM service departments tell me they would not certify the SUV with wheels like that. I've had to spend $250 to maintenance the transmission and transfer case, they both should have been done by the prior owner. PATRICK was the prior owner. Its inappropriate the way I have been treated and the fact that I have had to go to these lengths and repeated trips to service department. The wheels need to be replaced!1. All the chrome is completely destroyed and falling off of all 4 of the rims which are 895.00 a piece. I was told I have to pay for this $3600 on a SUV I just purchased. This was also shown to them.
2. All 4 tires were dry rotted (shown to service manager who said this was perfectly normal and passable for a state inspection!) (Were replaced after arguing with sales) 3.The sensor light to the washer fluid is broke4. weather stripping on the back is detached 5.The back inner door is scratched so deep that it need to be repainted 6. the inside chrome door handle is as sharp as a razor blade (was replaced after arguing)7. Gas cap was destroyed (after arguing was replaced) 8. outer door trim is falling off 9. Transmission and transfer case were not serviced, past due by 2000 miles. I was told it's the previous owners responsibility, Patrick was the previous owners but refuse to do the work $250 bill for me.10. Certified GM still not showing in registry after 5 weeks.
Regards,
[redacted]
WOW! Jeff P[redacted] and the Service Team at Patrick GMC Buick are amazing. I have always had such a wonderful experience (well, as good as you can when you are needing help with your vehicle) from their service always being completed to my satisfaction, and within the time-frame promised, and with a smile. :) Good old fashioned, sound advice that you can trust. Confidence that you can trust the service team is a hard thing to build in this day and age, but time and again, Jeff P[redacted] has delivered. I would (and have) definitely recommend Patrick GMC Buick to any and all who are asking my opinion on where to have their vehicle repaired. I have an older vehicle (2002 Buick [redacted]) and there are eventually going to be needed service intervals, and such. Well, Jeff has always provided me with up-front estimates of any upcoming needed service, in order for me to plan accordingly. I will definitely continue to take advantage of your top notch service, and neat, clean, waiting area ... and will probably purchase my next vehicle from the outstanding sales team when the time comes for that too. Thanks, again, for keeping my old vehicle roadworthy.
To Whom It May Concern:We are very sorry for any inconvenience this may have caused andafter reviewing these concerns with both our Service and Used CarManagers along with our salesperson, we find the statements verydisturbing and not entirely factual.Although after careful...
consideration and in the spirit of customersatisfaction, both managers felt as though we should address and repairall of the items indicated with the exception of the wheels.It was very dear that there was more than enough time before andduring negotiations to address any concerns he may have had regardingthe rims.The Vehicle Identification Number "VIN") does indeed match thevehicle he purchased. It appears as though the previous owner, beforewe acquired it, may have upgraded the vehicle from 17 inch to 20 inchwiieels.We would be more than happy to arrange a meeting with all partiesinvolved to discuss this further if needed.In closing, we are a very highly respected dealership that has been inbusiness since 1985 and truly attempts to perform at a high level foreach and every client throughout the Sales and Service experience. It isexemplified by numerous employees with multiple years of experienceand tenure.Vice PresidentPatrick Buick GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I spoke to the Vice President at approximately 5:30 p.m. on 4/15/15. His tone was appropriate, however it was clear that he was protecting his staff in as diplomatic manner as possible. As I spoke, the majority of his responses consisted of "uh huh." with no attempt to understand or clarify my complaint. This is a common administrative technique known an the "Broken Record Technique" and used when listening to complaints with the intent to let the person vent and ultimately drop the complaint.
He offered to have me come in and meet with four of the employees he spoke too. He stated "I'm not sure if you would be comfortable with that, because I will have all four in there." I told him that I would bring representation with me in order to ensure equity in the process if I chose to participate in the meeting. It was also obvious that he did not speak to the employee who apologized to us when with left that day.
We ended the conversation with me stating that I would discuss this with my wife and would contact him with any further thoughts on my part. I did speak with my wife. We have considered filling a Police Report based on the actions of the salesmen when he made the statement listed in the complaint that was threatening in nature. We have not contacted the Police at this time. However we have lost confidence in the Vice Presidents ability to be neutral and listen to us he customer and willing to sincerely help us He is clearly taking the word of his employees.
I can assure you that his statement is not true. I did not swear at all, nor I was I violent at any time. I simply stated that I would not allow them to speak or treat me and my wife in the manner that they where doing so. My complaint is accurate. I respect their A+ rating, but that does not mean that my complaint is inaccurate nor does it mean that the employee's are telling the truth, because they are not. I do know several people that work at other areas in that dealership and am confident that this is an attempt to discredit me and not hold his employees accountable for their actions. I wish to discuss with the Revdex.com what next steps are there available to take.
Regards,
[redacted]