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Patrick Furniture Mart, Inc.

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Patrick Furniture Mart, Inc. Reviews (1)

First of all, the time of delivery of merchandise is totally out of our hands. I’m embarrassed by the link of time, that happens once or twice a year and when it does it’s a nightmare for us because we never want this to happen. I apologize for our lack of communication with the chair about not...

letting them know what was going on with the chair that is not good business on our part. I don’t blame them for being upset. When we received the chair, we never put the chair on the floor. As soon as we got it in, we contacted them. We never leave the store to deliver something without being in contact beforehand. We would never call 10 minutes before, without talking to the customer beforehand. The furniture isn’t scotch guarded. We sprayed with crypton. With the crypton, if you put any liquid on it, it soaks in, it doesn’t bubble up or lay on top of it. The fibers are all individually locked in and it won’t stain it. If they do stain, they do have a warranty for 5 years. On their invoice, the purchase price for the recliner was $567.00, not 400.00. There was a mistake on our part where we sent the financing contract in on the recliner before they received it. I am prepared to give them a $100 credit either to the finance company or to them correctly. I have called and left a message with the consumer to talk to him about this issue.

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Address: 1140 N Kingshighway St, Cape Girardeau, Missouri, United States, 63701-3505


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