Patrick Hyundai

I have the cargo cover in question here at the storeI've been waiting for the client to drop off the title to his trade-in, and pick up the coverIf the title is sent to me by mail, I can do the same for the cargo coverThank you

The bank was returning the contract without the referencesThe client called the bank today and provided the references, which was all that was neededUnfortunately Patrick Hyundai was stuck in the middle of an issue the client promised to provideEverything is now resolved

On July 13th of this year (2016), I came in to get an oil change and to also have my brakes looked at as my car was making a high pitched squealing noise that I was pretty sure was the brakes going badI was fairly certain that they'd need to be replaced, and I was prepared to do so at that time As most of the other times I've come in, Ivan was assisting me in my service and said he'd take a look into the situation as I specifically told him about the issue I was having, and asked if they could take a lookHe assured me this was no issue, and that he'd do just thatAfter about minutes in the waiting room, to my surprise, Ivan came and told me my brakes were just fine, and that the squealing I was hearing was due to possibly a small pebble or rock being lodged in between my brake pad and rotor which is fairly common he saidHe told me that they could take the brakes completely apart and clean it if I wanted, but that my pads and rotors were in good condition and no service was neededI'd never heard of such a thing happening before, and it sounded completely off the wall, but seeing as I'm not a mechanic, I trusted him and went on my way Yesterday, November 21st, I came in for service again for an oil changeThe service invoice says I dealt with someone named Nader, who informed me that my brakes were bad and needed replacingThis came as a bit of a shock to me considering just a few months prior, I was told I had 6mm on my pads, and now I'm down to 2mm, and in one rotor, next to nothingHe said one of my rear pads is "stuck." I asked him how this is possible to have next to nothing left on my pads when just a few months ago my brakes were perfectly fineHe said that unless you asked a technician to look at your brakes, they wontI told him I did, that that's the reason I had come in last timeHe asked me who I spoke to, at the time I couldn't recall because that was nearly months agoHe stated that it sounded like Sam, or possible Saul, that I had spoken with, and that "he doesn't do his job." I was floored by this comment as you should NEVER tell a customer that your people aren't doing what the customers ask of them, or place blame on on other employeesIt just looks badI didn't respond to that comment as I wanted to hear what my tech had to tell meHe said that I needed new pads, and possibly rotors all the way around, and he even joked that this was about the time most customers trade in their vehicles when they're faced with costly repairsI told him I'd think on it and decide what to do Let me start off by saying that I'm shocked that one tech would tell a customer that another tech wasn't doing their jobI'm also thinking that I wasn't told about the real issue with my pads months ago in order to have the problem escalate further, and the repair be more costly as my rotors are probably now no goodMaybe it's because I'm a young woman who comes in by myself all the time, and someone just assumed I wouldn't push back on this? As a customer, I trusted this dealership in good faith to take care of my vehicle, especially if it were becoming unsafe to drive, to tell me what needed to be doneEspecially when I specifically inquire about an issueSince I keep ALL of my service records, I pulled out my service record from my last visit which clearly states that "front and rear brakes at 6MM and 5MM still have plenty of padding." Considering my brakes were BRAND NEW a year ago (had all new pads and rotors replaced in November of 2015), this is unbelievableI gave Patrick Hyundai the chance to rectify the situation by offering some type of discount in service as they failed to do anything in my first visit, but they refusedI even supplied my documentation of both service recordsI will NEVER buy a Hyundai again

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Explained to client that the addendum on the window showed as accessory and product was already on vehicleIn good faith we have agreed to keep all product warranties intact and give a check for the amount of $the price paid for accessoriesComplaint resolved Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/06) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Spoke with rep at Patrick Hyundai on 9/regarding complaintAfter explaining the procedures and reasoning behind the Zurich protection plan, he agreed to refund us the $that we paid for

Initial Business Response / [redacted] (4000, 11, 2015/07/29) */ Customer was very happy when she picked up her check on 7/17/

Initial Business Response /* (1000, 5, 2015/09/08) */
Mr *** came into dealership on September 4th and met with service manager , after reviewing security camera's it was determined nothing came in contact or close to Mr *** vehicle , dealership supplied customer with a courtesy bottle of
touch up paint
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service manager could not retrieve the video to show me anything!! he said that the system was downAnd could not show me the videoService manager says he watched the video, but how can you watch the video if the system is down?
He supplied a bottle of paintAlso acknowledged that the tire inspection was preformed but acknowledged the numbers on the inspection was different from the actual tire pressure
Final Consumer Response /* (3000, 9, 2015/09/08) */
Service manager says the oil change was done but could not provide any proof that it was donethe only proof is the one I have that says the inspection was done and the oil change but some of the inspection report does not match the actual vehiclethey can not prove anything was done and I can prove somethings were not done so all could not be done
Final Business Response /* (4000, 11, 2015/09/09) */
Of course Mr ***'s vehicles oil and filter change was doneMr *** could look at his oil and see new filter installed , Mr *** is obviously looking for something free , There is nothing else we can do here for this customer

Customer has received his title from the *** ** ***Also the Cargo Cover that was given to the customer did not fit so we are shipping out a new oneComplaint resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** was cancelled and sent to Hyundai Motor Finance in the amount of $Pre-paid maintenance has been cancelled and the refund amount is $which we should receive next week and will be mailed as soon as we receive itThe Service contract has also been cancelled, the hold up
was an open claim at another dealer which we have resolvedThe cancellation refund amount for the service contract is $which we should receive next week also, and forward on to the clientThank you

Complaint: ***
I am rejecting this response because: The information was not provided to them because the General Manager stated that he would fix this and he did not. Also, whether I turned in the information or not it is not an excuse for the harassment and threats I received from the business
Sincerely,
*** ***

*** was cancelled and sent to Hyundai Motor Finance in the amount of $Pre-paid maintenance has been cancelled and the refund amount is $which we should receive next week and will be mailed as soon as we receive itThe Service contract has also been cancelled, the hold up was
an open claim at another dealer which we have resolvedThe cancellation refund amount for the service contract is $which we should receive next week also, and forward on to the clientThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not sure what the dispute it regarding as I was not a part of any dispute. However. this resolution will be accepted and approved when the check is provided to me.
Sincerely,
[redacted]

On July 13th of this year (2016), I came in to get an oil change and to also have my brakes looked at as my car was making a high pitched squealing noise that I was pretty sure was the brakes going bad. I was fairly certain that they'd need to be replaced, and I was prepared to do so at that time.

As most of the other times I've come in, Ivan was assisting me in my service and said he'd take a look into the situation as I specifically told him about the issue I was having, and asked if they could take a look. He assured me this was no issue, and that he'd do just that. After about 35 minutes in the waiting room, to my surprise, Ivan came and told me my brakes were just fine, and that the squealing I was hearing was due to possibly a small pebble or rock being lodged in between my brake pad and rotor which is fairly common he said. He told me that they could take the brakes completely apart and clean it if I wanted, but that my pads and rotors were in good condition and no service was needed. I'd never heard of such a thing happening before, and it sounded completely off the wall, but seeing as I'm not a mechanic, I trusted him and went on my way.

Yesterday, November 21st, I came in for service again for an oil change. The service invoice says I dealt with someone named Nader, who informed me that my brakes were bad and needed replacing. This came as a bit of a shock to me considering just a few months prior, I was told I had 6mm on my pads, and now I'm down to 2mm, and in one rotor, next to nothing. He said one of my rear pads is "stuck." I asked him how this is possible to have next to nothing left on my pads when just a few months ago my brakes were perfectly fine. He said that unless you asked a technician to look at your brakes, they wont. I told him I did, that that's the reason I had come in last time. He asked me who I spoke to, at the time I couldn't recall because that was nearly 4 months ago. He stated that it sounded like Sam, or possible Saul, that I had spoken with, and that "he doesn't do his job." I was floored by this comment as you should NEVER tell a customer that your people aren't doing what the customers ask of them, or place blame on on other employees. It just looks bad. I didn't respond to that comment as I wanted to hear what my tech had to tell me. He said that I needed new pads, and possibly rotors all the way around, and he even joked that this was about the time most customers trade in their vehicles when they're faced with costly repairs. I told him I'd think on it and decide what to do.

Let me start off by saying that I'm shocked that one tech would tell a customer that another tech wasn't doing their job. I'm also thinking that I wasn't told about the real issue with my pads months ago in order to have the problem escalate further, and the repair be more costly as my rotors are probably now no good. Maybe it's because I'm a young woman who comes in by myself all the time, and someone just assumed I wouldn't push back on this? As a customer, I trusted this dealership in good faith to take care of my vehicle, especially if it were becoming unsafe to drive, to tell me what needed to be done. Especially when I specifically inquire about an issue. Since I keep ALL of my service records, I pulled out my service record from my last visit which clearly states that "front and rear brakes at 6MM and 5MM still have plenty of padding." Considering my brakes were BRAND NEW a year ago (had all new pads and rotors replaced in November of 2015), this is unbelievable. I gave Patrick Hyundai the chance to rectify the situation by offering some type of discount in service as they failed to do anything in my first visit, but they refused. I even supplied my documentation of both service records. I will NEVER buy a Hyundai again.

Complaint: [redacted]
I am rejecting this response because:They...

have said this before. As you can see from the previous complaint response, they failed to follow through with the agreement. I'll continue to wait for the cargo cover they promised months ago. Shocking they do blatantly lie to customers and the Revdex.com.
Sincerely,
[redacted]

The bank was returning the contract without the references. The client called the bank today and provided the references, which was all that was needed. Unfortunately Patrick Hyundai was stuck in the middle of an issue the client promised to provide. Everything is now resolved.

Patrick Hyundai took advantage of my mentally challenged niece, Noel [redacted] who had documented IQ of 77. As trustee of her mother's trust, I purchased a 2013 Hyundai [redacted] from Patrick Hyundai on October 16, 2014 for $14,000. In my absence, on October 20, 2015, Noel went to Patrick Hyundai to purchase a 2016 Hyundai [redacted], and even though Noel's only job was a part time minimum wage job at [redacted]s, she was allowed to purchase the vehicle with the following terms: (1) A $6500 trade in allowance on the $14,000 vehicle purchased one year earlier; (2) A $20,000 plus loan for 84 months. Based on her income, there was zero chance of Noel meeting the monthly payment as evidenced by rejection letters from eight (8) banks sent to her home after the fact. The vehicle was repossessed in November. It was highly unethical on the part of Patrick to sell that vehicle to my niece. They took full advantage on the price and I have no idea what information they provided the bank ([redacted] So. Elgin, IL) to get them to extend my niece a $20,000 loan. I wrote a letter to Hanley [redacted] (President of Patrick Auto Group). He called me and was extremely argumentative and gave me the impression that he fully sanctioned this deal with no remorse. Extreme caution needs to be exercised in dealing with the Patrick Auto Group.

There is an additional $848.45 that was released from the service contract company after resolving a disputed service claim from another service department. All products have been cancelled and refunds applied. The additional amount has been received in house and is being forwarded to consumer.

I have the cargo cover in question here at the store. I've been waiting for the client to drop off the title to his trade-in, and pick up the cover. If the title is sent to me by mail, I can do the same for the cargo cover. Thank you

Initial Business Response /* (4000, 11, 2015/07/29) */
Customer was very happy when she picked up her check on 7/17/2015.

Initial Business Response /* (1000, 5, 2015/09/22) */
Explained to client that the addendum on the window showed as accessory and product was already on vehicle. In good faith we have agreed to keep all product warranties intact and give a check for the amount of $598 the price paid for...

accessories. Complaint resolved
Initial Consumer Rebuttal /* (2000, 12, 2015/10/06) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Spoke with rep at Patrick Hyundai on 9/22 regarding complaint. After explaining the procedures and reasoning behind the Zurich protection plan, he agreed to refund us the $598.00 that we paid for.