Patrick M. Duncan, LLC

01/10/2018: Mediator sent business email regarding mediation and included consumer documents for reviewRequested a response back.01/16/2018: Mediator sent business email regarding mediation and included consumer documents for reviewRequested a response back.01/17/2018: Mediator called business and left voice mail(Greeting did not indicate that the number belonged to Mr [redacted] or his business)01/22/2018: [redacted] is recovering from a heart procedure that took place weeks ago and has another scheduled fortomorrowAs soon as he has recovered I will see to it that he responds to your questions

To whom it may concern: Date: 2/8/Complaint # [redacted] I’m attaching several screen shots of my txt conversation with Patrick Duncan him stating that I threaten to kill him is absurd as for him I want at least 1000$ back for failure to finish job by his contract he threaten me to get paid in full the last $dollars which is stated on DocI sent check and apology letter to Patrick on my attitude and it was uncalled for my attitude on the phone Attached is doc that have the screen shots from my phone txt messages Patrick’s conversations I had throughout the roofing stageHe did finish one job but never the 2nd he was paid in full to finish I would like to make sure people like this don’t get away with this anymore cause people depend on good work men ship and honest companiesAlso pics of material on roof, Front porch not done and material in front of my houseI work hard to keep the house going I’m in construction also and know when you cannot finish the job you should try to make up time to get it done if not pay back what you didn’t doWhy would I pay him extra money when he never called to set up time to finish job that I don’t understand why he never called only txt If you need any more Info that I might have I’m willing to share Thanks [redacted]

I've asked this customer to provide me with a copy of the deposit check for the guttersWe sent a $check that the customer claims he never receivedThen this customer requested $and that we process a refund immediatelyThis customer is not interested in a refund but interested in only filing negative reviews about my companyOnce I receive, at my office a copy of the cancelled deposit check and we review our records we will process a refund for this customer

Complaint: [redacted] I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID [redacted] , and wish to have a full, rather than partial, refund of my depositNo goods or services were provided To withhold a portion of my deposit for logistical costs, even though the materials were never delivered would not be a fair resolution [redacted] must have observed the position of my home and considered his supply company's limitations during his assessment of the work effortA partial refund would penalize me for either his, or his supply company's professional error [redacted] , please let me know how you would like to proceed, and when to expect to bring the matter to a close Sincerely, [redacted]

Complaint: ***
I am rejecting the response because: the owner is claiming that I never paid a gutter deposit, even though I have text messages from the owner stating that he would refund my gutter depositIt was paid in the same deposit as roofing depositPlease feel free to refer to the checks and the contracts that were sent to the business and the Revdex.com, once these are compared it is easy to see that an additional $was included in the deposit check which was for the guttersThe business is merely trying to claim that they do not receive the check because the check says roofing depositAgain the gutter deposit was paid on the same check as the roofing depositI'm not trying to solely give the business negative views like the owner claims, I have tried via other avenues to remedy the situationAnd if needed to I can provide all communication through ***.com, and which I repeatedly asked for the status of the check. I have never in my entire life since something has returned to senderIf I was to receive a check (with the proper amount of $375) from the owner I would accept itAlso nowhere in the contract, or the businesses website does it state that there will be a 25% reduction in any thing asked to be refunded by the customer
Sincerely,
*** ***

The owner is claiming that he never received a check for the gutter depositThis is inaccurate, the roofing and gutter deposits were paid togetherThe total amount for the roof was $4750, and the gutters was $The first check was $2750, and the second was $2375, there is a difference of $for the gutter deposit due to the work not being completedI have a message from the owner stating that he would refund the deposit money on Aug The only reason that I filed a complaint was the owner lying to me stating that he had sent the check, then blaming the postal service for lack of deliveryAttached is communication with the owner's number, and after I filed a complaint with the Revdex.com that's when they started claiming that's when he started disputing that a deposit was ever paidAttached is his response on the 29th when he offered to pay back the deposit or finish the work, and I asked for the deposit back so I can have someone else (more reliable) complete the work

I am not really surprised by this rejectionThis homeowner is more interested in complaining than he is in resolving this potential issuePeople make these complaints without even trying to work matters out because they feel that they can threaten a business with bad reviews just to get the company to bow to their whining'sOur company does around roof replacements per year BUT yet we get at least individual who feels their issue has meritThe only check our company received for a deposit was a "Roofing Deposit" and nothing for the gutter depositOnce we review the documents and verify the customers claims have merit we will process a refund within days in the correct amountAny job that is cancelled by the customer is subject to a 25% cancellation fee BUT if this customer has a deposit from gutters coming we will waive this feeI am sure this homeowner will reject this fee as well as I am very confident this will a little out there to comprehendAdditionally, at no time did this owner express to anyone that the check WAS NOT SENT and I have the original requested $check and the envelope marked return to sender as proofThank you for your time in this matter and Have a Great Day

The materials were delivered to this job on or about October Mr*** SPENT the money from his insurance check and during the installation of the roof it became apparent he was in financial problems in regards to this houseWhen I became aware of this he wouldn't take my calls and when he finally did he made arrangements to pay that he refused to keepAs we all get into financial issues I decided to accept his payment arrangements and continued to finish the roofWhen he failed to make his FIRST payment or even to call me I left a Voice Message for him explaining we would stop working on his roof until he made a payment for which he stated back that he was out of town and would send a check when he got homeHe did sent the check after about a week but had locked the material in his garage in which we went out there times trying to complete this small front porch areaFinally in January he finally removed the material from his garage and placed it on the front drivewayAs I explained to Mr*** Time and again that it was too cold to install those shingles and money was still owed on the jobHowever, I am NOT giving this customer $1,for a job that he hasn't even paid forBUT I am willing to return to the job and finish the front porch within weeks from his acceptance and seek any monies owed by court or lien against the property so that Mr*** can sell this homeIf this is in agreement I will send CERTIFIED MAIL an addendum to our agreement and once signed will finish this small front porch BUT will not be responsible for any damage from these shingles being installed in the winter monthsWe installed roofs in and out of those roofs this is one of the individuals who tried to get out of paying the labor for my crew to roof his home.Sincerely, *** ** ***

01/09/2018: Mediator emailed consumer and requested update.01/09/2018: I have not received my gutter deposit of $375.00.01/18/2018: Mediator emailed consumer update

Complaint: ***
I am rejecting this response because:this business is again threatening me with a mechanics lienAttached you will find the agreement which was not completedHe came to the home and did the walk through with his wifeHe knew all work that was asked and neededMy attorney has been contacted and the request for a dollar refund still standsThis still does not excuse the damages that were made due to his employee
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:please see email sent before with attachement
THanks Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Thanks for trying to help, I see he wants to take me to court, here is my last copy I was at bank got the copy of the Withdrawal of $in October in which I then met *** at the house to hand deliver that $in cash he wanted I do have a neighbor who witness it also so at that time only owed him the last $ which was paid by check and apology letter, but as for me he is paid in full I have all the records of bank items and txt as for him to do the roof I think its best he doesn’tI found a guy to get it done feb 25th in which ill have pay out more again for a job that wasn’t done by a contractAs for me I man up got him the money and paid him in full which next time I won’tTime is money and I know this is taking way too much time its already End of feb so ill have another contractor finish the porch roof and end this( He doesn’t need to come out and finish I got a person lined up.) As how *** thinks that material has been sitting out front since early November I have witness proof and neighbors who been asking me to put it away since that time Thanks for your time attached is a scan copy from US bank record for 1000$ cash to withdrawal to pay *** so I could get the roof done IF you need more let me know thanks
Sincerely,
*** ***

I have since tried to remedy the situation, have been met with extreme resistanceI stated to the owner if I were to receive the check I would remove all complaints from all forums, what was met with the response " i'm not asking you to remove anything do not contact me again at this number and if
you do I will report any contact to my cell phone as harassmentYou may contact me through my office addressHope your complaints have brought you the desired outcomeHave a great day!" the cell phone message is attached.I asked that we proceed at a faster rate with this complaint against ***.com and the owner of Patrick DuncanI can't provide the mediation service provided by the website that I hired Patrick Duncan through, and all communication nation that has been documented. What are Patrick Duncan attracted to install a new roof and gutters on my residence, the roof has since been completed, but bears have never been startedAfter patrick was unable to provide me with a start date, I for my $for materials on the gutters be refundedHe what to do so on August 30th, since then we have been in mediation to no avail. I am attaching copies of the contracts, images of a text message with ***, send the scanned checks that he has since cashed

I have spent money and several hours to set up this job and feel that as this customer and her attempt to extort this contractor should be responsible for the time and money spent in not only man hours but other costs involved in setting up the job as outlined in the contract. We will agree to refund $2,000.00 at this time but if this offer is rejecting we will seek outside counsel to determine what cause of action should be taken for this customers blatant Breech of Contract and the fact that this company owner not only has time and money involved in setting up this job but also the fact that this customer wrote a NSF Check to this Company originally and it took 3 attempts and trips to [redacted] will follow the letter of the law in this matter if this customer rejects the offer of $2,000.00 and what ever advice the companies outside attorney states is the law in this matter is how we will be dealing with this matter. This is EXACTLY my concerns about dealing with customers and displaying the Revdex.com Accreditation Seal because with a simple extortion complaint and this company who has years of taken care of their customers and going out of there way to get the job dome you have a customer that because we spent the holidays with our family and didn't return her messages for 4 days during the 4th of July holiday then she makes a complaint to the Revdex.com in an attempt to ruin this companies reputation. I offered to FAX documents in this matter to show this customer is lying in her complaint but have yet to receive a fax number to send them to.

This individual is a [redacted]....Period! He called from New Hampshire and wanted a little repair work to some baseboard that he screwed up before he was allegedly transferred.  The bid was for $400.00 for the work as explained in the quote. When my employee went to the home he was meet by this...

individuals wife and In Laws who directed additional work to be done by my employee which was done. When I discussed this with this individual as to the fact that there was extra work performed at the request of his wife and in laws his statement to me, by text, was that "I couldn't charge him for work that he didn't agree upon no matter what his wife and In Laws asked for". Additionally, there was no damage made to the floors by my employee nor was there any paint left by my employee as we always take before and after pictures of any homes where we begin and end our projects there. I will be more than happy to refund $100.00 for the counter top that was not sanded and in the original contract. and I will file a small claims action and a lien against the property for the work that was requested to be done separately by this individuals wife.

Actually I was contracted by Mr. [redacted] to do (2) roofs. One for his ex wife and one for his house in St. Peters. The roof for his ex wife was completed in full and during the installation of the house that allegedly belongs to him it came to our intention during the installation that he did NOT...

have the funds to pay us for our installation of the roof and I tried for hours to communicate with him concerning this. As we were preparing to leave the Job as Mr. [redacted] couldn't pay for the work he showed up with his wife with $600.00 of the approximately $2,600.00 that was owed to us. My crew and I agreed to finish the Job even though he didn't have the money to finish the Job. He agreed to pay us on Monday Morning the remaining monies that were due us but never called nor mailed the funds. When I texted him and told him we had not received the monies he started cussing and threatening me telling me if I didn't finish the front porch he was going to kick my as and kill me. I explained to Mr. [redacted] that we didn't work like that for anyone threatening us and we would not be returning to his job and that he still owed us $500.00. I keep getting Texts from Mr. [redacted] asking for the porch to be finished and I said I would do this and sent a crew out there only to find that he had locked the shingles in the garage and calls and text to him received no reply. As of now I believe Mr. [redacted] owes us an amount of about $750.00 with the balance and the repeated trips back to his house only to notice that the material was locked up. I have documentation of the materials being delivered on October 7, 2016 Not January 2017, I have documentation showing this and copies of the texts sent to Mr. [redacted]. Mr. [redacted] can not produce any receipts showing this job was PAID IN FULL because it has not been and he has lied and scammed me since we started that Job in October 2016, and has filed this fraudulent complaint to intimidate into finishing his roof with out payment IN FULL.

I am looking forward to clearing up this matter but it seems it needs to be done through the legal channels and not this forum. My original offer stands and if this matter is not accepted by January 3, 2018, I will have our company legal counsel file a Notice of Mechanics Lien and this matter can be dealt with through legal channels. My offer is not to intend any admission of guilt and acceptance by either party is final.

This customer complaint is not valid and was simply an attempt to force me to install a roof in rain and over the holiday weekend. I was contacted in March of 2017 by this customer, [redacted], and provided her with a quote based on our discounted spring pricing. I was contacted by her in late...

June of 2017 and was told she now had the funds to do the new roof and was prepared to move forward. I agreed to give the same pricing even though that agreement was already pass the timed date of acceptance. On or about June 27th, 2017, I received a check from this customer for $2,750,00 made out to me personally as she wanted the roof installed immediately and I would need to purchase the materials for her roof replacement so I attempted (3) times to cash the check but was told by her bank, [redacted], that the funds were not available to cash that check. At the end of the day I went back to [redacted] and the funds were present and they cashed the check. Since the roofing supply houses were closed that day I contacted them the next morning and begged them to make a delivery out the same day for me so that I could install this customers roof on the scheduled day of June 29th, 2017 and the company said they would have their crew make a late day delivery for me but needed a 48 hour window in the future which I was unable to provide since this customer had no funds in her account when the check was written to me. On or about the 28th of July, 2017, I spoke to this customer whos phone number is [redacted] and explained that our insurance policy does not allow us to schedule a tear off roofing job with over 30% expected rain in the forecast and that is when this customer INSISTED me to provide her with the policy showing this in which I stated I would but when I returned from the holiday weekend. Our company is insured but not bonded nor have I ever claimed to be bonded by anyone to anyone including this customer which was not an issue until the rain delay. I texted this customer on July 3, 2017, when I was in town picking up provisions for our celebration of the Fourth of July Holiday and told her that we would be installing her roof on July 7th, 2017, and received a text in return as " Noted. Thanks" and she failed to mention any problem she had or was having and that she had filed a complaint with the Revdex.com of St. Louis and I had no idea as it seems the Revdex.com was celebrating the Fourth of July weekend as well as I did not receive the complaint until the afternoon of July 6th, 2017. The roofing supply company was not informed of this situation and I has not thought of contacting them and requesting the delivery of the shingles to be put on hold until this complaint was sorted out but on July 7th, 2017 [redacted] attempted to delivery this roofing material but was unable to do so because of the position of the home of this customers. (See attached Letter from [redacted]). I contacted my company attorney to discuss the best response to the customers request and was advised that this customer would probably make future fraudulent adverse complaints about my company as she has done in this complaint and the advice I received and agreed with was to return the deposit of this customers minus any costs incurred in handling the logistics and fees in setting up this roof replacement and to do no further business with this individual, [redacted].I am attaching the downloaded copies of ALL Text and Cell Phone Call To and From this customer, [redacted], and her number [redacted].I am also attaching a copy of the letter from [redacted] stating they attempted, unsuccessfully, to deliver the roofing material to her home on July 7th, 2017.Additionally, when this customer filed this fraudulent complaint and requesting a refund she essentially fired my company from this Job and is in Breech of our Contract. However, I am choosing to take no legal action against the legality of her actions and I will return her deposit, minus any incurred costs of setting up this job and fees incurred, and return the balance within (30) days or sooner depending on when I receive the funds back from the purchases for this roof replacementI will fax the documents so please provide me a fax number to do so It seems I am unable to attach these documents. Please provide me a fax number.     [redacted], Owner/MemberPatrick M. Duncan, LLC

I've asked this customer to provide me with a copy of the deposit check for the gutters. We sent a $350.00 check that the customer claims he never received. Then this customer requested $375.00 and that we process a refund immediately. This customer is not interested in a refund but interested in only filing negative reviews about my company. Once I receive, at my office a copy of the cancelled deposit check and we review our records we will process a refund for this customer.

Complaint: [redacted]
I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wish to have a full, rather than partial, refund of my deposit. No goods or services were provided.  To withhold a portion of my deposit for logistical costs, even though the materials were never delivered would not be a fair resolution. [redacted] must have observed the position of my home and considered his supply company's limitations during his assessment of the work effort. A partial refund would penalize me for either his, or his supply company's professional error. [redacted], please let me know how you would like to proceed, and when to expect to bring the matter to a close.
Sincerely,
[redacted]