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Patrick M. Jaeckle

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Patrick M. Jaeckle Reviews (3)

Tuesday, July 14th, To Whom It May Concern:
0in;">*** *** *** presented to our office for a dental hygiene visit and he had a comprehensive exam performed as wellDuring this visit, Dr*** diagnosed a tooth that needed a crown and buildup to properly restore function and informed *** of all the risks/benefitsOnce he agreed to this treatment, *** was then presented with the financial "estimate" for these servicesAs a courtesy and service to our patients, we try to do as much work as possible for them regarding checking benefits and filing claimsHowever, when *** joined our practice, he signed our office policy which states that, although we do provide assistance regarding insurance by accepting the insurance assignment, it is ultimately the patient's responsibility to know the details of their own insurance plan and that any balance after insurance pays (which in ***'s case was nothing), is their responsibilityWe always encourage our patients to verify directly with their insurance company that the information given to them is accurate, because often times insurance plan changes can happen at any time without noticeAfter presenting *** with the estimate, he agreed to move forward with the restorative procedureAnd after performing the treatment and submitting the claim to his insurance, the insurance company decided not to approve the services due to his specific plan provisions (which had indeed changed since our initial benefit verification) and therefore paid nothing towards his proceduresAs soon as I was notified by the insurance of their decision, I contacted *** (as a courtesy) to go over the denial and to notify him that he should have or will receive an explanation of benefits directly from his insurance company as wellI then explained that because his insurance decided not to pay for his services, that the residual balance would be his responsibility, at which time *** became upset so I proceeded to try to work towards an amicable solution, even going as far as to offer to remove a portion of the balance and/or a payment plan to help with the unexpected costOur intention was to keep him as a patient, get the reduced balance paid, and re-educate *** on our office policies in order to avoid this from happening again in the futureHe proceeded to tell me that he would not pay the rest of his balanceI notified him at that time that if he decided to refuse our offers to help and refuse to pay his balance, that we would have no choice but to forward his account to a collections agency and that his credit would be negatively affectedHe then told me to do so and to never contact him again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
For the record, I never got angry and they suggested the procedure and verified my insurance, I just want to move on and let Karma take its course.
Regards,
[redacted]

Tuesday, July 14th, 2015 To Whom It May Concern: [redacted] presented to our office for a dental hygiene visit and he had a comprehensive exam performed as well. During this visit, Dr. [redacted] diagnosed a tooth that needed a crown and buildup to properly restore function and informed...

[redacted] of all the risks/benefits. Once he agreed to this treatment, [redacted] was then presented with the financial "estimate" for these services. As a courtesy and service to our patients, we try to do as much work as possible for them regarding checking benefits and filing claims. However, when [redacted] joined our practice, he signed our office policy which states that, although we do provide assistance regarding insurance by accepting the insurance assignment, it is ultimately the patient's responsibility to know the details of their own insurance plan and that any balance after insurance pays (which in [redacted]'s case was nothing), is their responsibility. We always encourage our patients to verify directly with their insurance company that the information given to them is accurate, because often times insurance plan changes can happen at any time without notice. After presenting [redacted] with the estimate, he agreed to move forward with the restorative procedure. And after performing the treatment and submitting the claim to his insurance, the insurance company decided not to approve the services due to his specific plan provisions (which had indeed changed since our initial benefit verification) and therefore paid nothing towards his procedures. As soon as I was notified by the insurance of their decision, I contacted [redacted] (as a courtesy) to go over the denial and to notify him that he should have or will receive an explanation of benefits directly from his insurance company as well. I then explained that because his insurance decided not to pay for his services, that the residual balance would be his responsibility, at which time [redacted] became upset so I proceeded to try to work towards an amicable solution, even going as far as to offer to remove a portion of the balance and/or a payment plan to help with the unexpected cost. Our intention was to keep him as a patient, get the reduced balance paid, and re-educate [redacted] on our office policies in order to avoid this from happening again in the future. He proceeded to tell me that he would not pay the rest of his balance. I notified him at that time that if he decided to refuse our offers to help and refuse to pay his balance, that we would have no choice but to forward his account to a collections agency and that his credit would be negatively affected. He then told me to do so and to never contact him again.

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Address: 3821 Juniper Trce Ste 201, Bee Cave, Texas, United States, 78738-5517

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westaustindentist.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Patrick M. Jaeckle, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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