I am looking forward to clearing up this matter but it seems it needs to be done through the legal channels and not this forumMy original offer stands and if this matter is not accepted by January 3, 2018, I will have our company legal counsel file a Notice of Mechanics Lien and this matter can be dealt with through legal channelsMy offer is not to intend any admission of guilt and acceptance by either party is final
here is the last communication that I received from [redacted] on [redacted] " [redacted] ***I did not receive a check from this customer for a deposit for gutter installationI asked on this platform several days ago a copy of the cancelled checks to which I have not receivedSince [redacted] .com has taken it upon itself to ignore my numerous outstanding verified reviews and remove me from their platform and access to the leads I have purchased I am in the process of disputing the credit04:PM [redacted] ***e: I have sent the requested information via email on a few occasionsThe owner is now requiring me to send the information via mailI have already sent it via email, I fail to see why he will not accept the scanned copiesHe was removed from [redacted] .com because he stated that he will not provide a refund even though I provided him and the mediator at [redacted] with the copies of the contracts and scanned checksThe checks and contracts were attached in my first email to the Revdex.com
This customer complaint is not valid and was simply an attempt to force me to install a roof in rain and over the holiday weekendI was contacted in March of by this customer, [redacted] , and provided her with a quote based on our discounted spring pricingI was contacted by her in late June of and was told she now had the funds to do the new roof and was prepared to move forwardI agreed to give the same pricing even though that agreement was already pass the timed date of acceptanceOn or about June 27th, 2017, I received a check from this customer for $2,750,made out to me personally as she wanted the roof installed immediately and I would need to purchase the materials for her roof replacement so I attempted (3) times to cash the check but was told by her bank, [redacted] , that the funds were not available to cash that checkAt the end of the day I went back to [redacted] and the funds were present and they cashed the checkSince the roofing supply houses were closed that day I contacted them the next morning and begged them to make a delivery out the same day for me so that I could install this customers roof on the scheduled day of June 29th, and the company said they would have their crew make a late day delivery for me but needed a hour window in the future which I was unable to provide since this customer had no funds in her account when the check was written to meOn or about the 28th of July, 2017, I spoke to this customer whos phone number is [redacted] and explained that our insurance policy does not allow us to schedule a tear off roofing job with over 30% expected rain in the forecast and that is when this customer INSISTED me to provide her with the policy showing this in which I stated I would but when I returned from the holiday weekendOur company is insured but not bonded nor have I ever claimed to be bonded by anyone to anyone including this customer which was not an issue until the rain delayI texted this customer on July 3, 2017, when I was in town picking up provisions for our celebration of the Fourth of July Holiday and told her that we would be installing her roof on July 7th, 2017, and received a text in return as " NotedThanks" and she failed to mention any problem she had or was having and that she had filed a complaint with the Revdex.com of StLouis and I had no idea as it seems the Revdex.com was celebrating the Fourth of July weekend as well as I did not receive the complaint until the afternoon of July 6th, The roofing supply company was not informed of this situation and I has not thought of contacting them and requesting the delivery of the shingles to be put on hold until this complaint was sorted out but on July 7th, [redacted] attempted to delivery this roofing material but was unable to do so because of the position of the home of this customers(See attached Letter from [redacted] )I contacted my company attorney to discuss the best response to the customers request and was advised that this customer would probably make future fraudulent adverse complaints about my company as she has done in this complaint and the advice I received and agreed with was to return the deposit of this customers minus any costs incurred in handling the logistics and fees in setting up this roof replacement and to do no further business with this individual, [redacted] .I am attaching the downloaded copies of ALL Text and Cell Phone Call To and From this customer, [redacted] , and her number [redacted] .I am also attaching a copy of the letter from [redacted] stating they attempted, unsuccessfully, to deliver the roofing material to her home on July 7th, 2017.Additionally, when this customer filed this fraudulent complaint and requesting a refund she essentially fired my company from this Job and is in Breech of our ContractHowever, I am choosing to take no legal action against the legality of her actions and I will return her deposit, minus any incurred costs of setting up this job and fees incurred, and return the balance within (30) days or sooner depending on when I receive the funds back from the purchases for this roof replacementI will fax the documents so please provide me a fax number to do so It seems I am unable to attach these documentsPlease provide me a fax number [redacted] , Owner/MemberPatrick MDuncan, LLC
I am looking forward to clearing up this matter but it seems it needs to be done through the legal channels and not this forumMy original offer stands and if this matter is not accepted by January 3, 2018, I will have our company legal counsel file a Notice of Mechanics Lien and this matter can be dealt with through legal channelsMy offer is not to intend any admission of guilt and acceptance by either party is final
here is the last communication that I received from [redacted] on [redacted] " [redacted] ***I did not receive a check from this customer for a deposit for gutter installationI asked on this platform several days ago a copy of the cancelled checks to which I have not receivedSince [redacted] .com has taken it upon itself to ignore my numerous outstanding verified reviews and remove me from their platform and access to the leads I have purchased I am in the process of disputing the credit04:PM [redacted] ***e: I have sent the requested information via email on a few occasionsThe owner is now requiring me to send the information via mailI have already sent it via email, I fail to see why he will not accept the scanned copiesHe was removed from [redacted] .com because he stated that he will not provide a refund even though I provided him and the mediator at [redacted] with the copies of the contracts and scanned checksThe checks and contracts were attached in my first email to the Revdex.com
This customer complaint is not valid and was simply an attempt to force me to install a roof in rain and over the holiday weekendI was contacted in March of by this customer, [redacted] , and provided her with a quote based on our discounted spring pricingI was contacted by her in late June of and was told she now had the funds to do the new roof and was prepared to move forwardI agreed to give the same pricing even though that agreement was already pass the timed date of acceptanceOn or about June 27th, 2017, I received a check from this customer for $2,750,made out to me personally as she wanted the roof installed immediately and I would need to purchase the materials for her roof replacement so I attempted (3) times to cash the check but was told by her bank, [redacted] , that the funds were not available to cash that checkAt the end of the day I went back to [redacted] and the funds were present and they cashed the checkSince the roofing supply houses were closed that day I contacted them the next morning and begged them to make a delivery out the same day for me so that I could install this customers roof on the scheduled day of June 29th, and the company said they would have their crew make a late day delivery for me but needed a hour window in the future which I was unable to provide since this customer had no funds in her account when the check was written to meOn or about the 28th of July, 2017, I spoke to this customer whos phone number is [redacted] and explained that our insurance policy does not allow us to schedule a tear off roofing job with over 30% expected rain in the forecast and that is when this customer INSISTED me to provide her with the policy showing this in which I stated I would but when I returned from the holiday weekendOur company is insured but not bonded nor have I ever claimed to be bonded by anyone to anyone including this customer which was not an issue until the rain delayI texted this customer on July 3, 2017, when I was in town picking up provisions for our celebration of the Fourth of July Holiday and told her that we would be installing her roof on July 7th, 2017, and received a text in return as " NotedThanks" and she failed to mention any problem she had or was having and that she had filed a complaint with the Revdex.com of StLouis and I had no idea as it seems the Revdex.com was celebrating the Fourth of July weekend as well as I did not receive the complaint until the afternoon of July 6th, The roofing supply company was not informed of this situation and I has not thought of contacting them and requesting the delivery of the shingles to be put on hold until this complaint was sorted out but on July 7th, [redacted] attempted to delivery this roofing material but was unable to do so because of the position of the home of this customers(See attached Letter from [redacted] )I contacted my company attorney to discuss the best response to the customers request and was advised that this customer would probably make future fraudulent adverse complaints about my company as she has done in this complaint and the advice I received and agreed with was to return the deposit of this customers minus any costs incurred in handling the logistics and fees in setting up this roof replacement and to do no further business with this individual, [redacted] .I am attaching the downloaded copies of ALL Text and Cell Phone Call To and From this customer, [redacted] , and her number [redacted] .I am also attaching a copy of the letter from [redacted] stating they attempted, unsuccessfully, to deliver the roofing material to her home on July 7th, 2017.Additionally, when this customer filed this fraudulent complaint and requesting a refund she essentially fired my company from this Job and is in Breech of our ContractHowever, I am choosing to take no legal action against the legality of her actions and I will return her deposit, minus any incurred costs of setting up this job and fees incurred, and return the balance within (30) days or sooner depending on when I receive the funds back from the purchases for this roof replacementI will fax the documents so please provide me a fax number to do so It seems I am unable to attach these documentsPlease provide me a fax number [redacted] , Owner/MemberPatrick MDuncan, LLC