Patrick O'Brien Jr. Chevrolet II, Inc.

Nicole
This is the first that I am hearing of this situation. Yes it is true that Stan Dobies has retired from Pat O'Brien Chevrolet. As for the difference in price, I am very confused. At Pat O'Brien Chevrolet we do UpFront Pricing. Which means we price all of our cars
before the customer arrives. They are all clearly posted on every vehicle on the lot, as well on our website 24/7. There is no way that a sale price would ever change from what was on the lot, and what a customer pays for the vehicle. I am sure that their is some confusion with MsBuckley, and I am sorry for that. I have attached the purchase agreement that MsBuckley signed before the final purchase agreement was printed and for her to sign. The only difference in the bottom line is that MsBuckley purchased Gm Tire and Wheel protection package with the business manager after she had dealt with Stan. As you can see our sale price was after GM's rebate. Which was the price on the window. I have also attached a screen shot of our inventory that has MsBuckley's car on it as of June 6th 2015. As you can see it was also priced online as of June 6th after GM rebate. Maybe the confusion that she is having that the printed buyers guide shows the sale price before the manufactures rebate is than taken off after sales tax. I am more than happy to discuss with MsBuckley.
Thank You
Pat O'Brien

Problem Description:OK, this is in response to a complaint I filed before on June 5th, I went to the dealer to find out about a noice coming from my vehicle, and also to get an oil changeBrian comes out and says I need to fix something to do with the mechanical part of my tire, bearing? I don't rememberThen later he comes back to say another part needed cleaning, plus fuel and other cleaningHe said it would be a couple of hours, so he had a driver take me to my mother's houseThat was around or 12pm, so at 3pm I call, Brian says the car still isn't finished, I asked for a total, he said $and some centsI call again and the car is done, I get there, Brian is at lunch, Dan tells me my total is $I said, excuse me? How the hell did it go from this price to that price? Well, he said the balance shaft chain needed to be replaced and so onI went home, had to let my mother know the damageI proceeded to file a complaint with the Revdex.com, a day later, I get a call from Rich the Service ManagerHe and I talked about what happened and then he said he would talk to Brian and stated, Brian is not going to be happy about thisI'm sorry, I don't care, it's not coming out of his pocket, is it? Then Rich calls me back and says, he's sorry that Brian didn't add up his calculations correctly and forgot to add in the prices of everything elseNow, I get a letter regarding Rich's response, never mentions Brian giving me the wrong total, just said I was told it would be $That's after the car was done and he was quoted at $What's worse is he twisted my words when I talked to Brian and telling him, "My mother's paying for this," that did not mean to go ahead and do $worth of workIf I would have been a man, this never would have happenedAnother example of a dealership taking advantage of a woman who really only wanted the part that need replacing and an oil change, never giving me an itemized list of all that he was going to do, so I could see where to stop when it got too expensive! Brian never quoted an itemized list of all the costs, liar!Desired Outcome:I want the difference between the $and the $It's not my fault Brian can't add and went ahead and took advantage of me by making expensive service repairs and never giving me an itemized list of how much it all would have cost, then I would not have file this complaint!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On October 10th, 2017, we received a credit application on-line from Mr*** applying for credit to purchase a *** Silverado 2500. We advised him that his credit score and amount of vehicle that he was applying for would most likely require an additional co-signer to have a chance at loan
approval. On Oct11th, 2017, we received another application for his co-signer, *** ***, and proceeded to submit the application to our lenders. We received negative decisions and conditional decisions. Based on Mr***'s employment being self-employed, not receiving a W-for income proof, the lenders that conditioned the loan applications all requested proof of his income before any approvals would be granted. Donnie ***, finance manager, spoke to Mr*** and advised him that the lender that returned the best structure for the loan (lowest interest rate and terms) required a specific form "SELF EMP-REQ SIGNED IRS 4506-T ON NICHOLAS ***" to be completed before proceeding with any loan approval. Unfortunately, we were at the mercy of the lender and customer to research and perform this investigation into the required IRS form. We had no deposit or loan approval to "hold" a vehicle for an undetermined period of time until loan approval could be secured. We did sell the *** Silverado on Nov6th, 2017, weeks after initial application. On Nov6th, 2017, when Mr*** called Mr*** to update him on the status of the loan, he advised Mr*** that the vehicle had been sold the prior day, Mr*** took it upon himself to drive from Ashtabula to Westlake to bring the documents necessary to provide to lender for loan approval. Mr*** advised Mr*** that once we send the requested documents to the lender we would look for another vehicle for him, and Mr*** obliged. As of today, Nov9th, 2017, we have secured a loan approval based on the documentation that was provided the lender, and we are in the process of searching for an adequate replacement to the original vehicle requested

Hello Ms, ***,My name is *** *** Sales Manager at Pat O'Brien Chevrolet in WestlakeWe haven't spoken however I have worked with your boyfriend regarding his complaintsHis initial complaint was that your vehicle did not have bluetooth as stated in the presentation of the vehicleWe then
made him aware that the vehicle did in fact have bluetoothHe was upset that his music on his phone would not stream to the radioWe then showed him that with a 1/8th inch cord he could stream music to the radio from his phoneIn regards to your vehicle being in an accident, based on CarFax, it is true that your vehicle was never in an accidentWhen your boyfriend visited the first time to voice his concerns of the vehicle being in an accident he stated that the trunk was out of lineWe then both compared your trunk to that of similar vehiclesWe then both agreed that the trunk was not out of alignment and was in fact the way it should beA few weeks later, your boyfriend came to show me issues in the paint with over-spray in the trunkWe opened the trunk and wiped off the wax, not over-spray, that was left over from when the vehicle was buffed prior to being soldYour boyfriend then showed me the patch on the inside back fender inside the trunkHe said that his buddy who owns a body-shop said this patch proves the vehicle was in an accidentThe patch on the inside back fender is actually part number ***, which is called a Deadener, RR W/HIt is there to deaden the sound over the wheel wellI have attached the schematic from General Motors depicting the location of call number (the piece of metal you're referring to)As you can see, this is how the vehicle was produced from the manufacture. If you have any more questions pertaining to your car, I would be happy to respond to you in the future.Thank you,*** *** ***Sales ManagerPat O'Brien Chevrolet Westlake440-899-ext 2027***[email protected]

The vibration concern was corrected by replacing of the wheels and tires from a different brand new Silverado with the same size wheels and tires. Mr*** was provided all this information from our sales manager, service manager and finance manager all PRIOR to signing any
documents for the new vehicle. The tire monitor light came on after leaving the dealership because the service technician didn't "relearn" or tell the truck's computer where the new wheels were located on the vehicle. All tires have TPMS sensors that tell the computer when the tire pressure in a vehicle has changed; in order for the computer to communicate the information correctly, the sensors have to be "learned" to the correct placement on the vehicle ieRight rear tire, Front left tire, etc. When Mr*** called upon leaving the dealership on his drive back to Columbus, we acknowledged this error from the technician and advised him that he could return and have it corrected which is a minute fix, or he could take his truck to any ** dealership and have the tire sensors "relearned" at no charge. Mr***'s claim of our dealership changing the tire pressure in order to conceal the defect is absolutely and a complete fabrication of his thinking. Mr*** was given week following the delivery of the vehicle to come back in to the dealership to have the sensors fixed and we even offered to re-write his contract to remove his trafrom the transaction, as requested by him days after delivery. Mr*** was called on Thursday, days after purchase and advised that he would have till Friday to re-write a new contract removing the traand he never showed or called to confirm. We proceeded the following Friday to have our contract funded with the lender days after delivery in order to receive payment for the transaction. Mr*** has completely fabricated the idea of changing the tire pressure instead of our actual repair of replacing of the wheels to eliminate the vibration concern that he confirmed was good prior to executing the transaction. The offer of resetting the tire sensors to the correct positions on the vehicle still stands if Mr*** chooses to return to Pat O'Brien Chevrolet for service

Upon arrival of *** *** service visit on 6/5/17, she stated the vehicle was making a noise that she wanted checked out and also needed an oil change while here. Our service advisor Brian had the technician diagnose the noise which was a combination of the timing chains and wheel
bearing. Brian advised *** *** that the timing chain repair would be covered under the powertrain warranty and also quoted her itemized costs for all the recommended services from the technician. *** *** stated to Brian, "just do whatever is needed, my mom's paying for it". Brian explained that she would still need to approve the additional services and sign the itemized repair order with the total cost of $981. I believe *** *** misunderstanding of the total was due to the breakdown of the original request to "fix the noise and perform an oil change" and then the additional services that *** *** approved also. M*** *** authorized and signed an itemized repair order prior to any repairs being performed and before she left the dealership to go to her mother's house while the repairs were being peformed. Our service manager, Rich L***, spoke to *** *** on 6/6/to address her issue. Rich explained the itemization of the repair order and tried to understand *** *** misunderstanding of the amount but *** *** said she had a bad connection and eventually the call disconnected. After multiple attempts and messages attempting to complete the conversation with *** *** over the next days, Rich requested a return call to confirm her understanding. As of p.m6/12/17, there has been no return call from *** *** to put closure to her concern.
Respectfully,
Jason M***
*** ***
Pat O'Brien Chevrolet Westlake

Customer was disatisfied with his previous experiences he had with Pat O'Brien service department and previous bodyshop work that was performed by our company. He expressed his complaints to the Pat O'Brien Service Director, Joe A***, who tried to handle the issues directly with GM regarding
some of his previous repairs. GM declined any financial assistance so Joe asked me to get involved to see if we could do anything to help Mr***. I approached Mr*** with an offer to trade him out of his current leased vehicle using dealership loyalty funds to help offset his previous experiences with our dealership. Upon acceptance of the new vehicle offer, I located the located the requested vehicle for Mr*** and agreed to hold the vehicle until 0% financing became available from GM. Mr*** visited three times to inspect and review the new vehicle during the 3-week time frame. Upon his request to exchange the tires that came on the vehicle with a "better" tire at no cost to him, I agreed to replace the factory tires with his requested brand of tire. During the entire process, Mr*** made it very clear that he did NOT want anyone from the dealership washing or preparing the exterior of the vehicle, as he didn't trust our employees to wash the vehicle without damaging it. On the day of the delivery, I had the interior of the vehicle and windows prepared for delivery without washing or cleaning any exterior of the vehicle. After delivery Mr*** took the new vehicle to a 3rd party that was going to be applying a ceramic coating to his vehicle; after several hours he returned with the vehicle stating that his guy says there is some kind of overspray or fall-out all over the vehicle. I offered to have one of my vendors that performs tou& detailing services clay-bar the vehicle to satisfy Mr***. After a couple hours the vehicle was finished and Mr*** came back, inspected the vehicle outside in the sunlight and left with the vehicle. He again returned after an hour or so and said that when he pulled the vehicle inside under direct light he noticed small surface scratches on the hood in the areas that were clay-barred. Once again, I took the vehicle back to the detailer and asked him if we could some of the areas Mr*** expressed had scratches. It became apparent at that time Mr*** was not going to be satisfied with the detailers work on the hood and asked if I would consider swapping the hood with a different new vehicle. I considered his offer to swap the hoods for a couple days and finally agreed, if it would make him satisifed, that I would swap the hood with another vehicle. After agreeing to swap the hood, Mr*** then said he would take it to an outside detail company and "have it done right" instead of swapping the hood. He asked me if I was going to pay to him to have someone of his choice detail it correctly. I told him if it made him happy I would consider reimbursing him as long as it wasn't a ridiculous cost. I believe weeks passed and he approached me and said "his guy" would detail it for $600-depending on how much time he had to spend rubbing out the "scratches". I advised him that I wasn't going to pay a 3rd party $to do what we already did just because he wasn't satsified. Another couple weeks passed and Mr*** stopped into the dealership and presented a $invoice to me and asked me if I was going to reimburse him for it. I told him I never agreed to pay $to have another company detail his new vehicle, but I ended up agreeing to reimburse him $to make him completely satisfied and put this issue behind us. I mailed $check to Mr*** the next day. Upon receipt of the $check, he text me saying that the check is light by $and "I am going to consider this an over-site and misunderstanding by your accounting dept." I then realized the Mr*** is completely unreasonable and advised him that I not only paid him the $that he originally told me would be $600-800, but I had no intentions of giving him any additional money. Not only has Pat O'Brien Chevrolet gone above and behind for Mr*** from the original day of the transaction, but I personally tried to satisfy him by constantly agreeing to his demands to try and make a satisifed customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jason, Your account of our dealings truly represents what I think of a used car salesmenPlease be objective and truthful, I take very good notesYou stated several times during the course of our dealings that you have a terrible memoryWell in our dealings with me it showed.. you pimp me for a $1,on my trade in and then your service deptscratches my new truck that is brand new during a detail????? The part that burns my *** even more is that you lied and said that my truck needed to be auctioned due to the accident because you couldn’t and wouldn’t sell a truck that had been in an accident….(please pass along the name of the party that purchased my old vehicle, I would love to ask if you disclosed the accident to them) days later I see my old truck upfront on the lot for saleThis is what I find funnyYour dealership does not dispute the following claimsOn my truck during service or repairs while in your care: SctratchedDentedAll windows left open during a rain stormOrange peel on a paint jobBuffed out the entire truck when asked not to….rendering the ceramic coating uselessBroken parts put back in and stated newPiss poor workmanship so that parts don’t even fit correctlyEtcOn my truck….regardless of how the truck came into your possession for the detail you don’t deny the followingYour detail guys, scratched the *** out my truck and couldn’t fix it You have already admitted being a guilty party by paying and outside professional detailer to fix the damage caused by your incompetent detailersJason, you approved up to a $1,000 in labor and materials to fix the damaged caused by your dealershipBut you won’t pay the tax of $80……I know for a fact when your dealership quotes a job and or a customer gives approval for service work that the price is without tax???????
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very disappointed to receive a response back from Pat O'Brien Chevrolet to my complaint that is full of statements and absurd accusation.Pat O'Brien Chevrolet states in its response that they corrected the vibration problem that I experienced when I test drove and rejected this truck on 5/31/That is a statement because the vibration that I experienced on 5/31/still exists in the truck until now.Pat O'Brien Chevrolet claims in its response that I accepted the truck before purchasing itThat is a statementThe Truck that I accepted was misrepresentedPat O'Brien Chevrolet let me "the consumer" test drive the truck with a tire pressure much lower than the manufacturer's recommended tire pressureWhen I test drove the truck on 6/3/2017, the low tire pressure concealed the vibration defect from being detected and caused me to purchase the truck based on inaccurate and conditionI discovered that the tire pressure was too low accidently after completing the sale and before leaving the dealershipThe sales person adjusted the tire pressureHe stated that the service department forgot to adjust the tire pressure and assured me that it is nothing to worry aboutIt is peculiar that the service department worked only on the tires of this truck for three days trying to get rid of the vibration defect yet forgot to adjust the tire pressure to manufacturer's recommendations when they were done.Pat O'Brien Chevrolet states in its response that lowering the tire pressure theory is my fabricationthat is a and absurd statementAll it takes is a neutral expert mechanic to drive the truck at manufacturer's recommended tire pressure and at low tire pressure to learn that lowering the tire pressure will in fact conceal the vibration defect
Regards,
*** ***

It's extremely unfortunate that *** *** states in her complaint "If I would have been a man, this never would have happened." Every customer of Pat O'Brien Chevrolet is highly valued regardless of race, gender, religion etc. I can assure everyone that being man or woman has NO relevance in how much we charge or what services we perform. All our vehicles, parts and services are guaranteed with an up-front price *** *** feels that all the services and repairs that she approved and paid for were not "itemized", however, she did agree with the service manager that she was advised of the repairs and given a dollar amount that it would cost to complete all the services. The amount that she was quoted is what is being disputed by *** *** because the additional services that she approved was an ADDITIONAL $amount over and above the original estimate when she first arrived. The $something difference was for the Throttle body and Transmission services that were approved based on the Multi-Point Inspection that was performed while the vehicle was being serviced. I sincerely apologize for any misunderstanding or communication on part of Pat O'Brien Chevrolet and would like to extend a $service credit for any future service performed at Pat O'Brien Chevrolet Westlake

Based on the comments Mr*** replied with, I don't feel that any more explanation is needed to clarify the facts. We advised Mr*** that a $deposit was required and he asked if we could work a "payment plan" with him to collect the deposit. Again, it's unfortunate that it took days to secure the bank approval, however, as a retail business we can not "hold" a vehicle for that extended period of time to secure documents necessary for bank financing. I'm glad Mr*** found another vehicle that he chose to purchase and wish him the best

Revdex.com:
They did not tell me I required a deposit to hold the truck and they told me originally that I was approved and even had me sign papers for free oil changes gave me car fax ans point inspection and put a tag in the window that said sold to me that it was mineThey also told me it would take days for tax papers not weeks.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In response to Mr***
We have never received a complaint from Mr*** until this Revdex.com complaint. We have tried to reach out to Mr*** to try to find out where the confusion is. Here is what we can see happened. On July 6th Mr*** came in for routine
maintenance. After performing a break inspection, we found that the rear breaks needed to be replaced. We gave him an estimate for which included all parts and labor. This was documented on the repair order that he has a copy of. On September 28th Mr*** came back again for maintenance and we again recommended that he replace his breaks. This time he was quoted for all parts and labor. We have a computer program that quotes the jobs out so that we are consistent on all of our pricing. Parts pricing can fluctuate from time to time from *** ***. I do believe that is the case here. I am a little confused though, we quoted him a less expensive price on his second trip. Does he want us to charge him the higher price?
Thanks
*** ***