Upon arrival of [redacted] service visit on 6/5/17, she stated the vehicle was making a noise that she wanted checked out and also needed an oil change while here Our service advisor Brian had the technician diagnose the noise which was a combination of the timing chains and wheel bearing Brian advised [redacted] that the timing chain repair would be covered under the powertrain warranty and also quoted her itemized costs for all the recommended services from the technician [redacted] stated to Brian, "just do whatever is needed, my mom's paying for it" Brian explained that she would still need to approve the additional services and sign the itemized repair order with the total cost of $ I believe [redacted] misunderstanding of the total was due to the breakdown of the original request to "fix the noise and perform an oil change" and then the additional services that [redacted] approved also M [redacted] authorized and signed an itemized repair order prior to any repairs being performed and before she left the dealership to go to her mother's house while the repairs were being peformed Our service manager, Rich L***, spoke to [redacted] on 6/6/to address her issue Rich explained the itemization of the repair order and tried to understand [redacted] misunderstanding of the amount but [redacted] said she had a bad connection and eventually the call disconnected After multiple attempts and messages attempting to complete the conversation with [redacted] over the next days, Rich requested a return call to confirm her understanding As of p.m6/12/17, there has been no return call from [redacted] to put closure to her concern Respectfully, Jason M [redacted] Pat O'Brien Chevrolet Westlake
It's extremely unfortunate that [redacted] states in her complaint "If I would have been a man, this never would have happened." Every customer of Pat O'Brien Chevrolet is highly valued regardless of race, gender, religion etc I can assure everyone that being man or woman has NO relevance in how much we charge or what services we perform All our vehicles, parts and services are guaranteed with an up-front price [redacted] feels that all the services and repairs that she approved and paid for were not "itemized", however, she did agree with the service manager that she was advised of the repairs and given a dollar amount that it would cost to complete all the services The amount that she was quoted is what is being disputed by [redacted] because the additional services that she approved was an ADDITIONAL $amount over and above the original estimate when she first arrived The $something difference was for the Throttle body and Transmission services that were approved based on the Multi-Point Inspection that was performed while the vehicle was being serviced I sincerely apologize for any misunderstanding or communication on part of Pat O'Brien Chevrolet and would like to extend a $service credit for any future service performed at Pat O'Brien Chevrolet Westlake
Based on the comments Mr [redacted] replied with, I don't feel that any more explanation is needed to clarify the facts We advised Mr [redacted] that a $deposit was required and he asked if we could work a "payment plan" with him to collect the deposit Again, it's unfortunate that it took days to secure the bank approval, however, as a retail business we can not "hold" a vehicle for that extended period of time to secure documents necessary for bank financing I'm glad Mr [redacted] found another vehicle that he chose to purchase and wish him the best
Hello Ms, ***,My name is [redacted] Sales Manager at Pat O'Brien Chevrolet in WestlakeWe haven't spoken however I have worked with your boyfriend regarding his complaintsHis initial complaint was that your vehicle did not have bluetooth as stated in the presentation of the vehicleWe then made him aware that the vehicle did in fact have bluetoothHe was upset that his music on his phone would not stream to the radioWe then showed him that with a 1/8th inch cord he could stream music to the radio from his phoneIn regards to your vehicle being in an accident, based on CarFax, it is true that your vehicle was never in an accidentWhen your boyfriend visited the first time to voice his concerns of the vehicle being in an accident he stated that the trunk was out of lineWe then both compared your trunk to that of similar vehiclesWe then both agreed that the trunk was not out of alignment and was in fact the way it should beA few weeks later, your boyfriend came to show me issues in the paint with over-spray in the trunkWe opened the trunk and wiped off the wax, not over-spray, that was left over from when the vehicle was buffed prior to being soldYour boyfriend then showed me the patch on the inside back fender inside the trunkHe said that his buddy who owns a body-shop said this patch proves the vehicle was in an accidentThe patch on the inside back fender is actually part number [redacted] , which is called a Deadener, RR W/HIt is there to deaden the sound over the wheel wellI have attached the schematic from General Motors depicting the location of call number (the piece of metal you're referring to)As you can see, this is how the vehicle was produced from the manufacture If you have any more questions pertaining to your car, I would be happy to respond to you in the future.Thank you,*** [redacted] ***Sales ManagerPat O'Brien Chevrolet Westlake440-899-ext [redacted] [email protected]
On October 10th, 2017, we received a credit application on-line from Mr [redacted] applying for credit to purchase a [redacted] Silverado We advised him that his credit score and amount of vehicle that he was applying for would most likely require an additional co-signer to have a chance at loan approval On Oct11th, 2017, we received another application for his co-signer, [redacted] , and proceeded to submit the application to our lenders We received negative decisions and conditional decisions Based on Mr [redacted] 's employment being self-employed, not receiving a W-for income proof, the lenders that conditioned the loan applications all requested proof of his income before any approvals would be granted Donnie [redacted] , finance manager, spoke to Mr [redacted] and advised him that the lender that returned the best structure for the loan (lowest interest rate and terms) required a specific form "SELF EMP-REQ SIGNED IRS 4506-T ON NICHOLAS [redacted] " to be completed before proceeding with any loan approval Unfortunately, we were at the mercy of the lender and customer to research and perform this investigation into the required IRS form We had no deposit or loan approval to "hold" a vehicle for an undetermined period of time until loan approval could be secured We did sell the [redacted] Silverado on Nov6th, 2017, weeks after initial application On Nov6th, 2017, when Mr [redacted] called Mr [redacted] to update him on the status of the loan, he advised Mr [redacted] that the vehicle had been sold the prior day, Mr [redacted] took it upon himself to drive from Ashtabula to Westlake to bring the documents necessary to provide to lender for loan approval Mr [redacted] advised Mr [redacted] that once we send the requested documents to the lender we would look for another vehicle for him, and Mr [redacted] obliged As of today, Nov9th, 2017, we have secured a loan approval based on the documentation that was provided the lender, and we are in the process of searching for an adequate replacement to the original vehicle requested
Upon arrival of [redacted] service visit on 6/5/17, she stated the vehicle was making a noise that she wanted checked out and also needed an oil change while here Our service advisor Brian had the technician diagnose the noise which was a combination of the timing chains and wheel bearing Brian advised [redacted] that the timing chain repair would be covered under the powertrain warranty and also quoted her itemized costs for all the recommended services from the technician [redacted] stated to Brian, "just do whatever is needed, my mom's paying for it" Brian explained that she would still need to approve the additional services and sign the itemized repair order with the total cost of $ I believe [redacted] misunderstanding of the total was due to the breakdown of the original request to "fix the noise and perform an oil change" and then the additional services that [redacted] approved also M [redacted] authorized and signed an itemized repair order prior to any repairs being performed and before she left the dealership to go to her mother's house while the repairs were being peformed Our service manager, Rich L***, spoke to [redacted] on 6/6/to address her issue Rich explained the itemization of the repair order and tried to understand [redacted] misunderstanding of the amount but [redacted] said she had a bad connection and eventually the call disconnected After multiple attempts and messages attempting to complete the conversation with [redacted] over the next days, Rich requested a return call to confirm her understanding As of p.m6/12/17, there has been no return call from [redacted] to put closure to her concern Respectfully, Jason M [redacted] Pat O'Brien Chevrolet Westlake
It's extremely unfortunate that [redacted] states in her complaint "If I would have been a man, this never would have happened." Every customer of Pat O'Brien Chevrolet is highly valued regardless of race, gender, religion etc I can assure everyone that being man or woman has NO relevance in how much we charge or what services we perform All our vehicles, parts and services are guaranteed with an up-front price [redacted] feels that all the services and repairs that she approved and paid for were not "itemized", however, she did agree with the service manager that she was advised of the repairs and given a dollar amount that it would cost to complete all the services The amount that she was quoted is what is being disputed by [redacted] because the additional services that she approved was an ADDITIONAL $amount over and above the original estimate when she first arrived The $something difference was for the Throttle body and Transmission services that were approved based on the Multi-Point Inspection that was performed while the vehicle was being serviced I sincerely apologize for any misunderstanding or communication on part of Pat O'Brien Chevrolet and would like to extend a $service credit for any future service performed at Pat O'Brien Chevrolet Westlake
Based on the comments Mr [redacted] replied with, I don't feel that any more explanation is needed to clarify the facts We advised Mr [redacted] that a $deposit was required and he asked if we could work a "payment plan" with him to collect the deposit Again, it's unfortunate that it took days to secure the bank approval, however, as a retail business we can not "hold" a vehicle for that extended period of time to secure documents necessary for bank financing I'm glad Mr [redacted] found another vehicle that he chose to purchase and wish him the best
Hello Ms, ***,My name is [redacted] Sales Manager at Pat O'Brien Chevrolet in WestlakeWe haven't spoken however I have worked with your boyfriend regarding his complaintsHis initial complaint was that your vehicle did not have bluetooth as stated in the presentation of the vehicleWe then made him aware that the vehicle did in fact have bluetoothHe was upset that his music on his phone would not stream to the radioWe then showed him that with a 1/8th inch cord he could stream music to the radio from his phoneIn regards to your vehicle being in an accident, based on CarFax, it is true that your vehicle was never in an accidentWhen your boyfriend visited the first time to voice his concerns of the vehicle being in an accident he stated that the trunk was out of lineWe then both compared your trunk to that of similar vehiclesWe then both agreed that the trunk was not out of alignment and was in fact the way it should beA few weeks later, your boyfriend came to show me issues in the paint with over-spray in the trunkWe opened the trunk and wiped off the wax, not over-spray, that was left over from when the vehicle was buffed prior to being soldYour boyfriend then showed me the patch on the inside back fender inside the trunkHe said that his buddy who owns a body-shop said this patch proves the vehicle was in an accidentThe patch on the inside back fender is actually part number [redacted] , which is called a Deadener, RR W/HIt is there to deaden the sound over the wheel wellI have attached the schematic from General Motors depicting the location of call number (the piece of metal you're referring to)As you can see, this is how the vehicle was produced from the manufacture If you have any more questions pertaining to your car, I would be happy to respond to you in the future.Thank you,*** [redacted] ***Sales ManagerPat O'Brien Chevrolet Westlake440-899-ext [redacted] [email protected]
On October 10th, 2017, we received a credit application on-line from Mr [redacted] applying for credit to purchase a [redacted] Silverado We advised him that his credit score and amount of vehicle that he was applying for would most likely require an additional co-signer to have a chance at loan approval On Oct11th, 2017, we received another application for his co-signer, [redacted] , and proceeded to submit the application to our lenders We received negative decisions and conditional decisions Based on Mr [redacted] 's employment being self-employed, not receiving a W-for income proof, the lenders that conditioned the loan applications all requested proof of his income before any approvals would be granted Donnie [redacted] , finance manager, spoke to Mr [redacted] and advised him that the lender that returned the best structure for the loan (lowest interest rate and terms) required a specific form "SELF EMP-REQ SIGNED IRS 4506-T ON NICHOLAS [redacted] " to be completed before proceeding with any loan approval Unfortunately, we were at the mercy of the lender and customer to research and perform this investigation into the required IRS form We had no deposit or loan approval to "hold" a vehicle for an undetermined period of time until loan approval could be secured We did sell the [redacted] Silverado on Nov6th, 2017, weeks after initial application On Nov6th, 2017, when Mr [redacted] called Mr [redacted] to update him on the status of the loan, he advised Mr [redacted] that the vehicle had been sold the prior day, Mr [redacted] took it upon himself to drive from Ashtabula to Westlake to bring the documents necessary to provide to lender for loan approval Mr [redacted] advised Mr [redacted] that once we send the requested documents to the lender we would look for another vehicle for him, and Mr [redacted] obliged As of today, Nov9th, 2017, we have secured a loan approval based on the documentation that was provided the lender, and we are in the process of searching for an adequate replacement to the original vehicle requested