In response to Mr [redacted] We have never received a complaint from Mr [redacted] until this Revdex.com complaint We have tried to reach out to Mr [redacted] to try to find out where the confusion is Here is what we can see happened On July 6th Mr [redacted] came in for routine maintenance After performing a break inspection, we found that the rear breaks needed to be replaced We gave him an estimate for which included all parts and labor This was documented on the repair order that he has a copy of On September 28th Mr [redacted] came back again for maintenance and we again recommended that he replace his breaks This time he was quoted for all parts and labor We have a computer program that quotes the jobs out so that we are consistent on all of our pricing Parts pricing can fluctuate from time to time from [redacted] I do believe that is the case here I am a little confused though, we quoted him a less expensive price on his second trip Does he want us to charge him the higher price? Thanks [redacted]
In response to Mr [redacted] We have never received a complaint from Mr [redacted] until this Revdex.com complaint We have tried to reach out to Mr [redacted] to try to find out where the confusion is Here is what we can see happened On July 6th Mr [redacted] came in for routine maintenance After performing a break inspection, we found that the rear breaks needed to be replaced We gave him an estimate for which included all parts and labor This was documented on the repair order that he has a copy of On September 28th Mr [redacted] came back again for maintenance and we again recommended that he replace his breaks This time he was quoted for all parts and labor We have a computer program that quotes the jobs out so that we are consistent on all of our pricing Parts pricing can fluctuate from time to time from [redacted] I do believe that is the case here I am a little confused though, we quoted him a less expensive price on his second trip Does he want us to charge him the higher price? Thanks [redacted]