Patrick O'Connor & Associates, L.P

This message is being sent in response to the complaint filed by [redacted] Mr [redacted] has expressed that [redacted] & Associates [redacted] failed miserably by not doing our job and representing him at the appraisal districtI have spoken to Mr [redacted] apologized for any inconvenience that has occurred, and discussed the same findings that I will explain in this message Mr [redacted] has been a client of [redacted] since We have successfully negotiated the appraised value for his home by reducing his taxable value in tax years, 2008, 2009, 2010, 2011, and as recent as this year, There seems to now be a misunderstanding of how Mr [redacted] missed out on information regarding his homestead discount removalIn 2010, Mr [redacted] changed the name of his property from [redacted] to [redacted] and [redacted] y [redacted] Trust with the [redacted] Due to this change, the homestead exemption was removed the following year in HCAD did not send a letter to Mr [redacted] or to [redacted] notifying anyone that the homestead exemption was removedIn this case, the question becomes why didn’t HCAD inform the property owner or the Tax Agent that the homestead would be removed? I would suggest for Mr [redacted] to contact HCAD to find out why, since he has suffered from this inaccuracy It is our policy at [redacted] , to forward and notify our clients when documents regarding an exemption are receivedApplying for or maintaining any type of exemption is not a service we offer(We negotiate the taxable value by researching the sales market and formulating an unequal analysis.) When Mr [redacted] reapplied for the homestead exemption in 2014, HCAD sent a letter to [redacted] which requested additional information about the TrustWe immediately forwarded this document to Mr [redacted] the very next day so that he could provide the necessary Fortunately, as explained to Mr [redacted] upon contacting HCAD today, I was informed that Mr [redacted] homestead exemption was granted and they are willing to adjust for tax year and He will be issued a refund if there is an overpayment and should contact his tax office in regards to this matter It is unfortunate that after years of a fruitful relationship, it has ended, all due to a misunderstandingAlthough we educate homeowners about the benefit of filing a homestead exemption, per our Property Tax Service Contract, it is merely not a service that we offerShould Mr [redacted] need assistance protesting his home value in future years, we would gladly welcome him back as our client Sincerely, [redacted] O'Connor & Associates

It is unfortunate that this issue is st [redacted] not resolvedMrO [redacted] attached an email, in which he states, " I didn't request this, this year"It has been made clear via his signed contracts and also via recent Revdex.com responses that MrO [redacted] enrolled in a reoccurring programHe also states, " I was not aware that it was never ending(I) Would have never signed it in that case." We can not be held at fault if a client chooses not read our contracts before signingIn an effort to make sure that our clients are fully aware of cancellation procedures, in addition to the cancellation requirements that are written in our contract, we created a separate Cancellation Policy ContractMrO [redacted] signed both, acknowledging his acceptance of the terms and understanding of how to cancelMrO [redacted] was provided copies of his signed contracts in an attempt to remind him of the policyAfterwards, MrO***, claims to have cancelled by phone previously with the "other guy"There are no records of this requestWe would like to resolve this issue amicablyMrO [redacted] is encouraged to contact me directly at for further supportWe are requesting for this matter to be resolved as we have justified our reasons for attempting to collect debtRegards,LaToya H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Tuesday, March 03, 2:PM To: drteam Subject: Unresolved Complaint ID [redacted] Dear Revdex.com: I received a message from your office stating that my complaint was assumed resolved since I have not responded to your request to confirm that this complaint has been resolvedI did respond and stated that I consider the complaint unresolved This message was sent to you on 02-13-and is listed among the messages in the stream provided on your site The last response I received from the company indicated that Lisa S [redacted] would contact me to help in the resolution of my complaintI have never been contacted by her or any other representative of the company I suspect they purposely delay in hopes that their complaint w [redacted] automatically be assumed resolved, Please do not list this complaint as resolvedI think this w [redacted] encourage them to continue to delay and be unresponsive Regards, [redacted] Regards,