Patrick's Custom Hardwood Flooring, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted a certified inspector and I was told it would cost 50-75$ to come and inspect floor.Is Patrick's willing to pay for that
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

She needs to have a certified inspector to go in and look at her floors and say what needs to be fixed not a certified businessWe are not paying for another business to go in and fix the floor, she needs to have a certified inspector look at her floors first

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***---I do not think it is a good idea for Patrick's to come into my homeThere is also no way I could leave my home with just a having a csection, and caring for a newborn and other sonMy husband also works third shift every night, so he would not be able to supervise during the day.Also, last time Patrick's attempted to repair my floor, they broke 7-floor tilesinch floor tilesI may have been upset and disappointed in Patrick's, but never was I rudeI also brought up my concerns with Patrick's owner about their employees bringing their child to my home to work with themThis child was probably about years oldI felt it was a safety concern and very unprofessional. I want a qualified flooring company to come repair the floorI do not want Patrick's to come into my home to repair it. When they came to put in floor, Patrick's employees were unprofessional, and unable to do their job adequatelyOne of the employees even brought their child with them to work in my home. When they attempted to repair a problem with a tile before, the employees broke several (7-8) large floor tilesI had to pay for them. The floor is getting worse every single day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I will find a certified business to make repairs, and get that to Patrick's.Also Patrick's has been to my home to repair the floor ( different issue) and they broke several tiles, scraped walls and and very unpleasant to work withThis is why I did not contact them for this issueI want someone to repair it properly

If we receive a letter from a certified flooring inspector then we would be more than happy to hire someone to fix her floor tiles, but she has never called here saying that anything is wrong with her tilesOtherwise we would have gone out to look at them and see what needs to be fixedShe has
gone on social media bad mouthing our business and now to the Revdex.com but she has not called us saying that anything is wrong with her floor tiles

The business is willing to return to the customer's home to fix the flooring but they want to set terms that *** *** not be present while their workers are there making repairsThey state that Ms*** has been rude in the past to their employees, making commentsThey have requested that the husband be present only and if so, they will be happy to return to make necessary repairs

No Patrick's flooring will not pay for the flooring inspectorYou will have to cover that charge

Revdex.com:All I am asking is for my floor to be fixedTiles are coming upGrout is coming upI should not have to pay 500-900$ for some one to tell me that it needs repairedPatrick's can come look at it them selves or send a company to look at itI have already paid for a floor that I cannot walk onWhy should I have to pay for a "certified floor inspector" to tell me it needs repairedI will however get a quote from a flooring company to do the workI will not pay more money out of pocket for repairs that obviously need taken care of.And I did not "Bad mouth" Patrick's floor on social media, I simply gave a truthful review of my experience with themAnd Patrick's flooring was well aware of how unhappy I was with them. I am willing to allow Patrick's to inspect my floor, it to get a glowing company to inspect and give me a quoteI can also send pictures and or a video of the tiles coming up and tile grout
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---6/16/16 HiToday after unsuccessful trips to the bank, I was able to cash the refund check I receivedThanks...my problem has been solved but very disappointed with Patrick's