Patriot Buick GMC Inc.

co-signed car for son..04-13-2013..missing items from car.promised to get resolved..not as of this date..04-13-2013..bought-took home.chevy cruze 2011..vin [redacted]XXXXXXX..financed [redacted] rep is [redacted]..I have called,,e-mailed [redacted] for the items,,car book (for the glove compartment)it has the directions for everything ya need to know about car,,esp for a flat tire..it has no sparetire..so how is my college bound son suppose to know what to do in case the car gets a flat,,dash warning lights come on.also missing, the trunk cover.. I have a hole in the trunk where the spare goes,,it's the cover which snaps into place..I have e-mailed [redacted] maney times,,all I get is,,oh you haven't gotton those yet..it's been since april..also I have contacted and talked to [redacted] in the finance office..he said he would look into it..and get those items..he keeps telling me they are going to an auction and maybe they'll come back with another cuze,,and call me if they have the items..I have been in contact with them about every other week,,nothing..the last conversation I had with [redacted] was on 07-18,2013,9:44am,said he was gonna makes a couple of calls and would call me back..he did call same day at 6:36pm,,told me if I wanted he would give me the the phone number for the 2 items if I Wanted to purchase them,,8 bucks for the book and about anywhere from 60 -80 dollars for the trunk cover..I told him,me buy them..I just financed the car for payments..buy the time my son is done paying for this car,,i'ts gonna cost him,[redacted] give me a break.then again he'll look into it..my brother told me again I should of contacted Revdex.com back in May..Desired Settlementi want whats missing from the car.. no more no less,,there was another cruze in the lot that day I noticed,,it was white..I asked if we could take the items outta that one..[redacted] said rob peter to pay paul..and took the car for a inspection sticker..when he returned he said all set and your ready to go..I trusted them and I should of looked in the trunk..now it's a safety issue for my son to be driving it..I only want whats due and they should be buying it..I think we are paying enough..Business' Initial Response I apologize that your experience with us at Patriot Buick GMC was less than perfect. We have placed the order for a Rear Cargo Cover and Owner's Manual at no charge to you. We will contact you as soon as they are available to pick up. Again, I apologize for the inconvenience and we appreciate you allowing us to earn your business. Consumer's Final Response good morning,,,yes I heard from [redacted] at 945 am on 8-15-2013,,left message on cell..he said I went thru the right channels and I did a good job..I should have the items soon,,couple weeks..well on sat morning 8-17-2013,,as my son and I was leavin work (3rd shift) I started the car and the dash board lights were blinking..I was very upset,,told my son thats it, were going to Partiot in Charlton..I got there and went to the service dept,,the very nice man said did you look up the problem in the book,,thats when I lost it..I told him the whole story about that..then to my supprise,,the salesman who sold me the car came in,,he said I can't believe you haven't gotton the stuff,,im sorry,,haven't thought about it,,I told him I e-mailed him enough times..I was ticked and told [redacted] so..so off the car went and got fixed,,no charge,,good thing..then to my surprise one item was there for a few weeks,,the trunk cover,,it's been in the parts room,,he just happened to find it when he went to get a sensor..so all I am missing is the book...I told the service man if he could let me know when it comes in..im gonna ask him to mail it..takes me 45 minutes to get there one way,also i'll be starting my 2nd job when school starts....my son will be leaving for college in 2 weeks..I hope it comes in..if he gets a flat,,he has no idea how to work the flat kit,,it's in the book....I did say thank you to the service man..

Car Purchase and return issue, this has dog hair entrie, unable clean, The dealer refused and not taking back the car, and my kids has skin allergyI have trade-in my car got purchased the Toyota highlander. Unlikely, that was very bad deal, even I went to dealer requested to take the car back then they (refused). However I have accepted then came to home, now I found entire car has dog hair and unable to clean myself (aside of that it your guys also cleaned two times before giving to me). I called you after noon, then I called Sales manager, explained situation, but he not talking any more saying "we can't do anything for on this". Not sure How we can safe me and my family heath while drive, it has dog hair and my kids get Allery for that. Not sure what the action I can take. This is not at all accepted I may talk to [redacted] and you.. Even purchased this car, they pushed me more than $2000.00 on listed price, I asked adjust the price, then sales manager was agreed reduce the $2000 dollar, but next GM said we can't anything.. but as per MA LAW We can return the car any after the 30-90 daysDesired SettlementI'm expecting to clean my car, should not have any dog hair inside the car, since I have kids (1.2yr& 6yrs ) they will get skin allergy. or replace with other car. Thank you very much for replyBusiness Response We have been in contact and working with this customer. We resolved the pet hair concern by having our detail department detail the vehicle again. Our customer service manager has been working closely with this customer and to the best of our knowledge the customer is satisfied. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They detailed, But Dog Hair still has entire Car, That shown [redacted] as well. They said still need to clean. as per my understanding that Dog Hair not able to removed. it will impact our health issue.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I didn't see any response from dealer since they are pointing out other reasons to resolve the issue.The given response they did not mention, Jun 28 , 2015. The Sales Manager and GM was agreed on price adjustment or exchange the Toyota to Nissan Altima. The Sales Manger given quotation for Price adjustment and Nissan Altima as well. The sales manager mention please visit Monday we can adjust the price or exchange vehicle. (it is proof for showroom camera and quotation papers).But, By Monday morning before visited, they forcedly send the paper work to MA registry, and send payoff to bank, also updated Insurance information without asking me. They suppose to wait my visit and based on Sunday commitment, nothing happen there (this were started first level of misleading the customers. ) I was there and meet the GM, along with sales manager more than 45 Mins, But they did not agreed anything, turn back there commitment. (which is not mention in [redacted] response ) Even I asked take return, Then called [redacted] on Facebook updated the issue. she mention will look into it. But nothing happen. I came my home started using car and same day I found bench of dog hair inside carpet, under invisible place in the car. again I called Manger and explained, they did not accept the any calls and nothing response there from [redacted]. then I contacted online reviews and Customer Sales manger [redacted], she promised to clean the car for that I went 82 miles from work, they clean but it not went as I expected, we have dog allergy if sued the car. again the I called [redacted] about dog hair, she was agreed to exchange the car, but she has noting involved car price and registration refund. I mention doing I will loos lot money and new car has was not good deal. I will wait for any car in good price. then she was ok. Now they are not the resolve or business due to I filed complaint at Revdex.com, AG and Online reviews, also informed to [redacted] Police for don't call there showrooms. Final Business Response This is in response to customer [redacted], Revdex.com Case number XXXXXX. The customer purchased the car on June 27, 2015. On June 29th the customer started posting comments online that he purchased a vehicle for more money that it was previously listed for. Since May 23, 2015 to the time the customer purchased the vehicle, the price fluctuated $19,988-$23,000. The dealership uses an automated pricing tool that fluctuates our prices based on fair market condition. The customer came into the dealership to purchase the 2010 Toyota Highlander at the internet price of $21,988 (which is what it was listed for on the internet at the time of his transaction). He then negotiated the price down to $21,500 and also negotiated a price for his trade in, so he was well aware of posted internet price when he purchased the vehicle. The customer came in and met with the General Manager, [redacted] and [redacted] explained how the pricing works online. The customer seemed satisfied at this point. On June 30, 2015 the customer started posting comments online again, but now stating a different problem, the customer said there was now dog hair in his vehicle that the dealership was not willing to clean. This was not the case, actually the dealership detailed the vehicle two times since the original transaction. The manager at Patriot offered to clean the dog hair from the car for a third time and inspect it with the customer. The customer objected and wanted to return the car. The customer stated- if we would not let him return the car he was contacting his attorney and the attorney general. The manager stated the best option at this point was for his attorney to contact us and we would go from there seeing there was no satisfying the customer. The customer proceeded to contact our other locations and got in touch with an office manager at [redacted] who put him in touch with our Customer Service Manager, [redacted] offered to pick up the customers vehicle and have the vehicle completely detailed by a different detail department. The customer decided to bring his vehicle to the [redacted] location instead, where the vehicle was detailed. [redacted] went through the vehicle with the customer. The customer expressed he was just unhappy with the vehicle overall, at this point [redacted] offered to see if we could trade him out of the vehicle into something else, the customer agreed. This took place on or about July 3, 2015. The customer picked out another vehicle he was interested in and agreed to all of the numbers with [redacted] agreed to pay his registration and fees so he would not have to pay this for the second transaction. The customer was getting a sales tax credit, so there were no financial implications to the customer. We called and updated the customer that his paperwork was prepared. The customer said he no longer want to trade the highlander, his wife didn't want him to. The customer then went back to posting comments online and opening complaints with the Revdex.com and AG. The customer was continuing to harass the dealership. [redacted], our customer service manager, told the customer that it was better to go through the mediators at Revdex.com and Consumer Assistance and that she was no longer willing to deal with him directly. The customer continued to post comments online, call, email and chat with the dealership online. When the customer wasn't getting the response from the dealership, the customer proceeded to start showing up at the dealership. The calls and emails became so burdensome we had to block the customer from our system, at which point the customer started making aliases to contact the dealership. The customer was calling at least 20 times a day until the point where we had to notify the [redacted] Police department because the sales person and customer service manager were feeling threatened. The customer was also illegally recording their phone calls and then playing them back to them and posting them on social media and review sites. I have tried to work with the Revdex.com and the Consumer Assistance Office as well as the customer to resolve the issues with this customer; however, it seems there is no resolution that will satisfy him.

co-signed car for son..04-13-2013..missing items from car.promised to get resolved..not as of this date..04-13-2013..bought-took home.chevy cruze 2011..vin [redacted]XXXXXXX..financed [redacted] rep is [redacted]..I have called,,e-mailed [redacted] for the items,,car book (for the glove compartment)it has the directions for everything ya need to know about car,,esp for a flat tire..it has no sparetire..so how is my college bound son suppose to know what to do in case the car gets a flat,,dash warning lights come on.also missing, the trunk cover.. I have a hole in the trunk where the spare goes,,it's the cover which snaps into place..I have e-mailed [redacted] maney times,,all I get is,,oh you haven't gotton those yet..it's been since april..also I have contacted and talked to [redacted] in the finance office..he said he would look into it..and get those items..he keeps telling me they are going to an auction and maybe they'll come back with another cuze,,and call me if they have the items..I have been in contact with them about every other week,,nothing..the last conversation I had with [redacted] was on 07-18,2013,9:44am,said he was gonna makes a couple of calls and would call me back..he did call same day at 6:36pm,,told me if I wanted he would give me the the phone number for the 2 items if I Wanted to purchase them,,8 bucks for the book and about anywhere from 60 -80 dollars for the trunk cover..I told him,me buy them..I just financed the car for payments..buy the time my son is done paying for this car,,i'ts gonna cost him,[redacted] give me a break.then again he'll look into it..my brother told me again I should of contacted Revdex.com back in May..Desired Settlementi want whats missing from the car.. no more no less,,there was another cruze in the lot that day I noticed,,it was white..I asked if we could take the items outta that one..[redacted] said rob peter to pay paul..and took the car for a inspection sticker..when he returned he said all set and your ready to go..I trusted them and I should of looked in the trunk..now it's a safety issue for my son to be driving it..I only want whats due and they should be buying it..I think we are paying enough..Business' Initial Response I apologize that your experience with us at Patriot Buick GMC was less than perfect. We have placed the order for a Rear Cargo Cover and Owner's Manual at no charge to you. We will contact you as soon as they are available to pick up. Again, I apologize for the inconvenience and we appreciate you allowing us to earn your business. Consumer's Final Response good morning,,,yes I heard from [redacted] at 945 am on 8-15-2013,,left message on cell..he said I went thru the right channels and I did a good job..I should have the items soon,,couple weeks..well on sat morning 8-17-2013,,as my son and I was leavin work (3rd shift) I started the car and the dash board lights were blinking..I was very upset,,told my son thats it, were going to Partiot in Charlton..I got there and went to the service dept,,the very nice man said did you look up the problem in the book,,thats when I lost it..I told him the whole story about that..then to my supprise,,the salesman who sold me the car came in,,he said I can't believe you haven't gotton the stuff,,im sorry,,haven't thought about it,,I told him I e-mailed him enough times..I was ticked and told [redacted] so..so off the car went and got fixed,,no charge,,good thing..then to my surprise one item was there for a few weeks,,the trunk cover,,it's been in the parts room,,he just happened to find it when he went to get a sensor..so all I am missing is the book...I told the service man if he could let me know when it comes in..im gonna ask him to mail it..takes me 45 minutes to get there one way,also i'll be starting my 2nd job when school starts....my son will be leaving for college in 2 weeks..I hope it comes in..if he gets a flat,,he has no idea how to work the flat kit,,it's in the book....I did say thank you to the service man..

I received a brochure to scratch numbers off and get on line to see if I was a winner. I was the grand prize winner & was told the promo ended. On Sept 12, 2013 I received a brochure in the mail from Patriot Buick GMC. It told me to scratch off numbers and if my numbers matched those in the "combination box", then I was a winner. My numbers did match. The brochure said to go on line to pick my grand prize of either two GMC Adadias or $100,000 cash. I went to the website which is [redacted] The website said I was the grand prize winner and to choose my prize. I clicked on the cash prize. Then the website asked what year make and model my current was. I answered all the questions. Then clicked continue. The website then said the promo has ended but a salesperson would contact me regarding buying a car. I do not want to buy a car. I would like my prize. I immediately called the dearlership to be told the promo was Aug 28-Sept 3rd. I told them I received it today (Sept 12). I asked him if there were any winners and he said No. I then told him I thought this was a scam & I would be calling the Revdex.com.Desired SettlementI am seeking what the brochure and website said I won. I am seeking the grand prize of $100,000Business Response Hi [redacted], I am very sorry and disappointed that your experience with us at Patriot Buick GMC was less than perfect. However, this is out of our control at Patriot Buick GMC as we do all of our mailers through an outside company that sponsor these promotions. We have hundreds of people that come into our dealership with this particular mailer. All of the guidelines are written out on the mailer. Again, I want to apologize about your experience here at Patriot Buick GMC. At Patriot Buick GMC it is our goal to provide a truly exceptional experience for every customer. If there is anything we can do for you in the future, feel free to contact us at your convenience. I can be reached at [redacted] or by email at [redacted]@tommycarmgt.com. Best Regards, [redacted]

I signed paper for free oil changes now I am told no longer cuz I do not have any other work done there thought I could take my car anywhere for workOn Dec 4,2012 was told I was no longer able to have free oil changes that I had signed up for & was not given copy of paper I signed for free oil changes.Was told I needed to have other repair work done there. This was not said to me at time of signing paper. I thought I could go any where to have my car repaired.Desired SettlementTo continue to get free oil changes on my car PT Cruiser 2007.Business Response We apologize if there was any misunderstanding but in order to keep on the "oil change for life" program you must adhere to all required services by the dealership. This is stated in the paperwork that was signed by the customer when they became eligible for the program.

Car Purchase and return issue, this has dog hair entrie, unable clean, The dealer refused and not taking back the car, and my kids has skin allergyI have trade-in my car got purchased the Toyota highlander. Unlikely, that was very bad deal, even I went to dealer requested to take the car back then they (refused). However I have accepted then came to home, now I found entire car has dog hair and unable to clean myself (aside of that it your guys also cleaned two times before giving to me). I called you after noon, then I called Sales manager, explained situation, but he not talking any more saying "we can't do anything for on this". Not sure How we can safe me and my family heath while drive, it has dog hair and my kids get Allery for that. Not sure what the action I can take. This is not at all accepted I may talk to [redacted] and you.. Even purchased this car, they pushed me more than $2000.00 on listed price, I asked adjust the price, then sales manager was agreed reduce the $2000 dollar, but next GM said we can't anything.. but as per MA LAW We can return the car any after the 30-90 daysDesired SettlementI'm expecting to clean my car, should not have any dog hair inside the car, since I have kids (1.2yr& 6yrs ) they will get skin allergy. or replace with other car. Thank you very much for replyBusiness Response We have been in contact and working with this customer. We resolved the pet hair concern by having our detail department detail the vehicle again. Our customer service manager has been working closely with this customer and to the best of our knowledge the customer is satisfied. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They detailed, But Dog Hair still has entire Car, That shown [redacted] as well. They said still need to clean. as per my understanding that Dog Hair not able to removed. it will impact our health issue.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I didn't see any response from dealer since they are pointing out other reasons to resolve the issue.The given response they did not mention, Jun 28 , 2015. The Sales Manager and GM was agreed on price adjustment or exchange the Toyota to Nissan Altima. The Sales Manger given quotation for Price adjustment and Nissan Altima as well. The sales manager mention please visit Monday we can adjust the price or exchange vehicle. (it is proof for showroom camera and quotation papers).But, By Monday morning before visited, they forcedly send the paper work to MA registry, and send payoff to bank, also updated Insurance information without asking me. They suppose to wait my visit and based on Sunday commitment, nothing happen there (this were started first level of misleading the customers. ) I was there and meet the GM, along with sales manager more than 45 Mins, But they did not agreed anything, turn back there commitment. (which is not mention in [redacted] response ) Even I asked take return, Then called [redacted] on Facebook updated the issue. she mention will look into it. But nothing happen. I came my home started using car and same day I found bench of dog hair inside carpet, under invisible place in the car. again I called Manger and explained, they did not accept the any calls and nothing response there from [redacted]. then I contacted online reviews and Customer Sales manger [redacted], she promised to clean the car for that I went 82 miles from work, they clean but it not went as I expected, we have dog allergy if sued the car. again the I called [redacted] about dog hair, she was agreed to exchange the car, but she has noting involved car price and registration refund. I mention doing I will loos lot money and new car has was not good deal. I will wait for any car in good price. then she was ok. Now they are not the resolve or business due to I filed complaint at Revdex.com, AG and Online reviews, also informed to [redacted] Police for don't call there showrooms. Final Business Response This is in response to customer [redacted], Revdex.com Case number XXXXXX. The customer purchased the car on June 27, 2015. On June 29th the customer started posting comments online that he purchased a vehicle for more money that it was previously listed for. Since May 23, 2015 to the time the customer purchased the vehicle, the price fluctuated $19,988-$23,000. The dealership uses an automated pricing tool that fluctuates our prices based on fair market condition. The customer came into the dealership to purchase the 2010 Toyota Highlander at the internet price of $21,988 (which is what it was listed for on the internet at the time of his transaction). He then negotiated the price down to $21,500 and also negotiated a price for his trade in, so he was well aware of posted internet price when he purchased the vehicle. The customer came in and met with the General Manager, [redacted] and [redacted] explained how the pricing works online. The customer seemed satisfied at this point. On June 30, 2015 the customer started posting comments online again, but now stating a different problem, the customer said there was now dog hair in his vehicle that the dealership was not willing to clean. This was not the case, actually the dealership detailed the vehicle two times since the original transaction. The manager at Patriot offered to clean the dog hair from the car for a third time and inspect it with the customer. The customer objected and wanted to return the car. The customer stated- if we would not let him return the car he was contacting his attorney and the attorney general. The manager stated the best option at this point was for his attorney to contact us and we would go from there seeing there was no satisfying the customer. The customer proceeded to contact our other locations and got in touch with an office manager at [redacted] who put him in touch with our Customer Service Manager, [redacted] offered to pick up the customers vehicle and have the vehicle completely detailed by a different detail department. The customer decided to bring his vehicle to the [redacted] location instead, where the vehicle was detailed. [redacted] went through the vehicle with the customer. The customer expressed he was just unhappy with the vehicle overall, at this point [redacted] offered to see if we could trade him out of the vehicle into something else, the customer agreed. This took place on or about July 3, 2015. The customer picked out another vehicle he was interested in and agreed to all of the numbers with [redacted] agreed to pay his registration and fees so he would not have to pay this for the second transaction. The customer was getting a sales tax credit, so there were no financial implications to the customer. We called and updated the customer that his paperwork was prepared. The customer said he no longer want to trade the highlander, his wife didn't want him to. The customer then went back to posting comments online and opening complaints with the Revdex.com and AG. The customer was continuing to harass the dealership. [redacted], our customer service manager, told the customer that it was better to go through the mediators at Revdex.com and Consumer Assistance and that she was no longer willing to deal with him directly. The customer continued to post comments online, call, email and chat with the dealership online. When the customer wasn't getting the response from the dealership, the customer proceeded to start showing up at the dealership. The calls and emails became so burdensome we had to block the customer from our system, at which point the customer started making aliases to contact the dealership. The customer was calling at least 20 times a day until the point where we had to notify the [redacted] Police department because the sales person and customer service manager were feeling threatened. The customer was also illegally recording their phone calls and then playing them back to them and posting them on social media and review sites. I have tried to work with the Revdex.com and the Consumer Assistance Office as well as the customer to resolve the issues with this customer; however, it seems there is no resolution that will satisfy him.

Was charged for services that were not done.After weeks of getting a warning that my right front tire pressure was low (my vehicle has sensors which constantly monitor air pressure in all 4 tires), and having to add air to the tire each week, I went to Town Fair Tire ("TFT") on 10/20/2014 for them to check it out (tires were purchased at TFT). They repaired tire (had nail in tire), and slightly over-inflated the pressure (recommended is 35, they refilled to 37). As noted on their invoice (#XXXXX-XXX), they recommend replacing valve stem any time they repair a flat from the inside (which they did); when they do this, they mark the tire with silver/white, in line with the valve stem, so the customer knows which tire was repaired.When I purchased my vehicle from Patriot (XXXX), they included "free lifetime oil changes", provided I keep up on their schedule of maintenance, which I have done to date. My vehicle was due for an oil change. I dropped my vehicle off at Patriot Buick GMC Saturday, 10/25/2014. When I checked-in at around 12:30 pm, they informed I'd not had a tire rotation "the last 2 oil changes" and asked if I would like to have it done - I agreed to have oil change & tire rotation. At 3:09 pm, I received call from Patriot saying my car was ready. Invoice (#XXXXXX) claims that "Fluid levels, and tire pressures set. 27 point inspection completed." Further noted was that they "Performed tire rotation" at a charge of $21.95. The 27 point inspection, which has been part of the "free" oil changes up to this point, also was not performed as the sheets were completely blank ("Multi-point Vehicle Inspection").If you recall above, TFT slightly over inflated my right front tire when they made the repair. I discovered Wednesday, 10/29/2014, that my right from tire pressure was reading about 5 PSI above the other 3 tires. I thought this was strange because Patriot allegedly rotated my tires...the right front should be in the rear, and the rear in the front. Upon further inspection, I discovered that the tire that had been repaired was not rotated - evidenced by the mark on the tire in line with the valve stem (which I have pictures of). Had TFT not slightly over inflated my tire, I may not have ever know that Patriot charged me for service that they in fact did not perform. I've had all of my vehicle maintenance performed though Patriot since I bought my vehicle and now question the creditability of all of the service they allegedly performed and I was charged for over the last 5 years, was actually done.If needed, I can provide copies of invoices from both Town Fair Tire (which references "RF LEAK" aka Right Front Leak) along with my invoice from Patriot Buick GMC, showing the alleged work performed. I would like to know what Patriot Buick GMC will do resolve this issue.Desired SettlementFull refund of the amount I was charged for work that was not performed, and would like them to do the work that they reported to have done. Business Response We apologize for our error that we made regarding [redacted]'s tire rotation. We have spoken to the customer and have refunded her for the tire rotation. She asked for us to do the tire rotation for her and we certainly will. We have scheduled the appt for this Saturday, Nov 8th at no charge to the customer. Customer seems very happy with the outcome. We appreciate business and value her as a customer.

I received a brochure to scratch numbers off and get on line to see if I was a winner. I was the grand prize winner & was told the promo ended. On Sept 12, 2013 I received a brochure in the mail from Patriot Buick GMC. It told me to scratch off numbers and if my numbers matched those in the "combination box", then I was a winner. My numbers did match. The brochure said to go on line to pick my grand prize of either two GMC Adadias or $100,000 cash. I went to the website which is [redacted] The website said I was the grand prize winner and to choose my prize. I clicked on the cash prize. Then the website asked what year make and model my current was. I answered all the questions. Then clicked continue. The website then said the promo has ended but a salesperson would contact me regarding buying a car. I do not want to buy a car. I would like my prize. I immediately called the dearlership to be told the promo was Aug 28-Sept 3rd. I told them I received it today (Sept 12). I asked him if there were any winners and he said No. I then told him I thought this was a scam & I would be calling the Revdex.com.Desired SettlementI am seeking what the brochure and website said I won. I am seeking the grand prize of $100,000Business Response Hi [redacted], I am very sorry and disappointed that your experience with us at Patriot Buick GMC was less than perfect. However, this is out of our control at Patriot Buick GMC as we do all of our mailers through an outside company that sponsor these promotions. We have hundreds of people that come into our dealership with this particular mailer. All of the guidelines are written out on the mailer. Again, I want to apologize about your experience here at Patriot Buick GMC. At Patriot Buick GMC it is our goal to provide a truly exceptional experience for every customer. If there is anything we can do for you in the future, feel free to contact us at your convenience. I can be reached at [redacted] or by email at [redacted]@tommycarmgt.com. Best Regards, [redacted]

I signed paper for free oil changes now I am told no longer cuz I do not have any other work done there thought I could take my car anywhere for workOn Dec 4,2012 was told I was no longer able to have free oil changes that I had signed up for & was not given copy of paper I signed for free oil changes.Was told I needed to have other repair work done there. This was not said to me at time of signing paper. I thought I could go any where to have my car repaired.Desired SettlementTo continue to get free oil changes on my car PT Cruiser 2007.Business Response We apologize if there was any misunderstanding but in order to keep on the "oil change for life" program you must adhere to all required services by the dealership. This is stated in the paperwork that was signed by the customer when they became eligible for the program.