This customer actually visited our website and built a vehicle on our web site with the aid of true car a third party vendorThe vehicle that the customer built to their specs was very similar to the actual vehicle we had in stock but was missing several key options that ours did haveOur vehicle was advertised on our web site for $68,The one that they built would have cost them $65,or slightly less because we always beat true car pricingBut in fact the vehicle they built was not our stock vehicleThis was explained and I also showed them the invoice for my vehicle so as to help them understand what the difference wasWhen they build a vehicle on our website with the help of true car and we have the vehicle in stock it will produce a printout with the price and OUR stock numberThe sheet that the customer printed out had a similar vehicle but did not have any stock number associated with the priceSarah and I tried to explain what had happened but the customer had already made up their mind that we were at faultI will honor my online pricing on this vehicle to the customer if they still are interested
I HAVE REACHED OUT TO CUSTOMER TO SEE IF WE CAN RESOLVE THE SITUATION BETWEEN US. I LEFT VOICE MAIL AND AM AWAITING A CALL BACK FROM CUSTOMER. ALSO THE VIN NUMBER FOR THE 2006 [redacted] IS INCORRECT SO I CAN NOT LOOK UP RECALLS FOR THIS VEHICLE. WHEN I AM ABLE TO LOOK UP RECALLS I CAN SCHEDULE AN...
APPOINTMENT TO COMPLETE THE RECALLS. I AM WORKING TO RESOLVE THE SITUATION SO THE CUSTOMER IS HAPPY WITH THE SERVICES PROVIDED.THANKS,[redacted]
This customer actually visited our website and built a vehicle on our web site with the aid of true car a third party vendor. The vehicle that the customer built to their specs was very similar to the actual vehicle we had in stock but was missing several key options that ours did have. Our vehicle...
was advertised on our web site for $68,809.00 The one that they built would have cost them $65,929 or slightly less because we always beat true car pricing. But in fact the vehicle they built was not our stock vehicle. This was explained and I also showed them the invoice for my vehicle so as to help them understand what the difference was. When they build a vehicle on our website with the help of true car and we have the vehicle in stock it will produce a printout with the price and OUR stock number. The sheet that the customer printed out had a similar vehicle but did not have any stock number associated with the price. Sarah and I tried to explain what had happened but the customer had already made up their mind that we were at fault. I will honor my online pricing on this vehicle to the customer if they still are interested.
This customer actually visited our website and built a vehicle on our web site with the aid of true car a third party vendorThe vehicle that the customer built to their specs was very similar to the actual vehicle we had in stock but was missing several key options that ours did haveOur vehicle was advertised on our web site for $68,The one that they built would have cost them $65,or slightly less because we always beat true car pricingBut in fact the vehicle they built was not our stock vehicleThis was explained and I also showed them the invoice for my vehicle so as to help them understand what the difference wasWhen they build a vehicle on our website with the help of true car and we have the vehicle in stock it will produce a printout with the price and OUR stock numberThe sheet that the customer printed out had a similar vehicle but did not have any stock number associated with the priceSarah and I tried to explain what had happened but the customer had already made up their mind that we were at faultI will honor my online pricing on this vehicle to the customer if they still are interested
I HAVE REACHED OUT TO CUSTOMER TO SEE IF WE CAN RESOLVE THE SITUATION BETWEEN US. I LEFT VOICE MAIL AND AM AWAITING A CALL BACK FROM CUSTOMER. ALSO THE VIN NUMBER FOR THE 2006 [redacted] IS INCORRECT SO I CAN NOT LOOK UP RECALLS FOR THIS VEHICLE. WHEN I AM ABLE TO LOOK UP RECALLS I CAN SCHEDULE AN...
APPOINTMENT TO COMPLETE THE RECALLS. I AM WORKING TO RESOLVE THE SITUATION SO THE CUSTOMER IS HAPPY WITH THE SERVICES PROVIDED.THANKS,[redacted]
This customer actually visited our website and built a vehicle on our web site with the aid of true car a third party vendor. The vehicle that the customer built to their specs was very similar to the actual vehicle we had in stock but was missing several key options that ours did have. Our vehicle...
was advertised on our web site for $68,809.00 The one that they built would have cost them $65,929 or slightly less because we always beat true car pricing. But in fact the vehicle they built was not our stock vehicle. This was explained and I also showed them the invoice for my vehicle so as to help them understand what the difference was. When they build a vehicle on our website with the help of true car and we have the vehicle in stock it will produce a printout with the price and OUR stock number. The sheet that the customer printed out had a similar vehicle but did not have any stock number associated with the price. Sarah and I tried to explain what had happened but the customer had already made up their mind that we were at fault. I will honor my online pricing on this vehicle to the customer if they still are interested.