Complaint: [redacted] I am rejecting this response because: The order we sent to Phoenix Sales is attachedPO [redacted] The part number and the manufacturer is stated as GEThe picture of the actual product sent is also attachedIt is a PENTEK PE-Nothing to do with GEWhen I asked the salesperson before we sent the PO if they were GENUINE GE filters, he told me he was buying them from GEI also have all the email thread available to show stating these were supposed to be GECan they show me the GE part number [redacted] on any of these filters they sent? Regards, [redacted] ***
Hello , The filters that were supplied by Phoenix Sales are 100% correct per the part number provided by [redacted] Before an order was placed on Phoenix Sales I also mention on 9/15/to [redacted] that GE does not make filters and that they would come most likely with the Manufacture information on them that makes them for G.EWe then received his order on 9/18/2017, and on 10/24/we received another email stating he has to return the filters because they are not GE brandI then reminded [redacted] about my email dated 9/that GE does not make these filtersI also mentioned if these filters had a problem with fit, form or function we would be more than happy to address thatI do have email documentations to back up my claims
Complaint: [redacted] I am rejecting this response because: The order we sent to Phoenix Sales is attachedPO [redacted] The part number and the manufacturer is stated as GEThe picture of the actual product sent is also attachedIt is a PENTEK PE-Nothing to do with GEWhen I asked the salesperson before we sent the PO if they were GENUINE GE filters, he told me he was buying them from GEI also have all the email thread available to show stating these were supposed to be GECan they show me the GE part number [redacted] on any of these filters they sent? Regards, [redacted] ***
Hello , The filters that were supplied by Phoenix Sales are 100% correct per the part number provided by [redacted] Before an order was placed on Phoenix Sales I also mention on 9/15/to [redacted] that GE does not make filters and that they would come most likely with the Manufacture information on them that makes them for G.EWe then received his order on 9/18/2017, and on 10/24/we received another email stating he has to return the filters because they are not GE brandI then reminded [redacted] about my email dated 9/that GE does not make these filtersI also mentioned if these filters had a problem with fit, form or function we would be more than happy to address thatI do have email documentations to back up my claims