Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received my refund The Broker, United Health Association, called and tolde me that we would receive a full refund because he had been contacted personally by the Insurance commissioners in New York and Arizona I called them back after seeing [redacted] 's response and then they explained that it is PATRIOT insurance that actually took my money and that the paperwork from the broker has not yet reached PATRIOT I DO NOT accept the response, I was told by the salesman that this was AHCA approved which is all the doctors I contacted did not know anything about the "plan", I cancelled days later and you say you have no record, well American express will tell you that we disputed the charge they returned our money then you took it out again, the fact we disputed the charge to Amex should be enough to show that someone on your side is lying about having "no record" of the cancellation, or the service person who took our call simply lied to us My wife who was the chump in all this is a bit senile and was taken advantage ofIf you [redacted] yourself this is what pops up: Top Reviews of Patriot Health Insurance [redacted] [redacted] [redacted] *** [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , [redacted] purchased an American Health Solutions membership in the Unified Caring AssociationThe membership contains an array of consumer savings, including some insurance benefitsA copy of [redacted] 's brochure is includedThese memberships are sold by independent licensed insurance agentsThe verification recording as well as the brochure both disclose that the insurance coverage included in the membership do not meet the Federal Affordable Care Act requirementsThe disclosure is highlighted on the submitted brochure.Thank you, Regina S [redacted]
Dear [redacted] ,I have review this members complaint and see that the member signed up in Septof Member did access all her information and was aware of her benefitsWe are sorry that [redacted] is not happy with the dental discount portion of the planIt is stated that the members must stay in the dental network in order to benefit from the discountFor the dental portion of the plan there are no out of network benefitsWe have canceled the plan as per the members request and as a courtesty we have refund the member her last months paymnet of $We did try to contact the member to see if there was anything that we could do for her but she has not respondedPlease let me know if there is anything else that we can do to help.Sincerely, [redacted]
This company tried to charge me non-refundable enrollment fees prior to allowing me to view the insurance planThe supervisor informed me I would not be charged anything until I viewed the plan, but during the verification process she gave me numbers to CX (too quickly) and my card would be charged todayI halted the process, the supervisor George got back on the line and I told him he did not tell the truth and he tried to tell me that wasn't what he saidHe hung up on meI am watching my credit card to ensure they don't charge me anything or mishandle it in any way I am very well educated on health insurance, not saying they don't provide good insurance, but they were not truthfull or disclose all limitations of the plan until after they take your credit card info
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no excuse for a rep to sell a consumer a policy and then not follow through, and the call center should have all rep infoSounds like a huge gap in communications in the business Communication is the key to successful business practices In any case this left me without coverage and caused me much grief I would appreciate a direct apology at the very least from the company! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, Patriot Health does NOT provide medical services in Arizona, this was known to their sales agent who did not inform us What we received in the Mail and on the website is not relevant Is it not fraud to sell a service you do not provide? (paperwork and online lookups are NOT health care) My wife [redacted] DID call and cancel days after purchasing the policy, then when she called after they billed our credit card anyway; they said they had "no record of that call" yet both I and my daughter were sitting right next to her when she made the call to cancel The difference in the $is due to the Life insurance policy that Patriot Health led us to believe was needed in order to qualify, ( [redacted] ) If they are not affiliated then why are they sold together? Is that not dishonest if not illegal? Unrelated but the "LIFE" insurance would not pay if one dies of natural causes???? I have in the meantime filed a complaint with the Insurance commissioner in New York, Florida, and Arizona, as well as the FTC In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , [redacted] purchased an American Health Solution membership in the Unified Caring AssociationA copy of [redacted] brochure is includedMemberships are sold by independent licensed agentsIt is unclear why [redacted] thought the membership included any catastrophic coverageWe have attached the agents statement and the voice verification for your recordsRecords indicate that [redacted] spoke with Customer Service on January **, At that time, her membership was reviewed with her.Pleas elet me know if there is anything else that you need.Sincerely, [redacted]
I have review this file and see that [redacted] signed up for a Optimum One Health membership plan on I have attached the voice verification for youthe member did agree to make payment on in the amount of $the member did in fact call and cancel the membership but because payment was made by a checking account we needed to wait till the check cleared and once that happen we would refund the member in fullwe did in fact refund the member back to his checking account ending in [redacted] on after the check clearedI have attached a copy of the member billing for youmember has been refunded in fullPlease let me know if you need anything further
Hi [redacted] , I was unable to attched the voice verification to this electronic responseI have sent the voice verification to you by email and addressed it to [redacted] and [redacted] Please let me know when it is received Thank you, [redacted]
Dear [redacted] , When a member signs up for a membership they have to do a voice verification and it is clearly stated that there is a $nonrefundable enrollment feeHowever we are always careful to listen to our members and take /> consideration on the situation [redacted] did not express any concern about the nonrefundable enrollment fee, We were unaware of complaint After careful review we have refunded [redacted] *** back her Enrollment fee of $ Please let me know if you have any further questions Sincerely, [redacted]
Dear [redacted] , We have received the complaint from [redacted] and have reviewed the members file The file is under [redacted] ID # [redacted] Member opened the file on and the membership became effective on /> We emailed all member information to [redacted] at the time of purchase We also mailed (USPS) the member fulfillment kit to her on and it was not returned from the post office nor did we hear from the member stating that she never received her fulfillment On the member [redacted] registered online and viewed her information, Please see screenshot that is attached On our billing department received a chargeback from the member’s credit card company American Express The card member claims to have not received their good/services Our billing department responded and I have attached all that information for your records On American Express found that we were not in fault and reversed the chargeback On the member called into the customer stated that she called the agent [redacted] on to cancel the plan The agents are not in our office and all members are always directed to cancel with usAll cancellations are done in our office and we received no calls to cancel this plan It is our policy that all cancellations are made here and must be made in writing or member can do a voice cancellation recording Members have days from date of purchase to cancel their plan and receive a refund Our cancellation policy is stated at the time of purchase on the voice verification and it is made very clear to member and they have to agree to it I have attached the voice verification for you to review It is also stated in all our materials The member states that he is out of pocket $as you can see from the billing statement that I have attached the member made two paymentsOn a payment was made in the amount of $and on $422.55, these two payment total $We are not sure where the member is coming up with $ We are sorry that the membership was not for them but, we have clearly provided all the information to the member Please feel free to contact me if you require any further information Sincerely, [redacted]
Dear [redacted] We were sorry to hear that [redacted] was unhappy with the membership that she purchasedI have carefully reviewed her file and see that she signed up for a [redacted] membership underwritten by [redacted] [redacted] became effective on July **, When a member signs up for a membership they must do voice verification and they must agree to the fact this is not a major medical plan and that there is a day wait periodWe show that [redacted] signed into her email fulfillment and view her benefits on July **; July **; and Aug *, Member has days to review the plan and decide if they want to keep the membershipIf member is not happy and decides to cancel within that first days we do refund the member the first month’s dues [redacted] did make two payments, each payment in the amount of $and was not charged an enrollment feeThe total amount paid was $ Our Goal is always to help a member and hope that they are satisfied We will be refunding [redacted] in fullAgain we are sorry that the membership did not work for her and we wish her all the best Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received my refund The Broker, United Health Association, called and tolde me that we would receive a full refund because he had been contacted personally by the Insurance commissioners in New York and Arizona I called them back after seeing [redacted] 's response and then they explained that it is PATRIOT insurance that actually took my money and that the paperwork from the broker has not yet reached PATRIOT I DO NOT accept the response, I was told by the salesman that this was AHCA approved which is all the doctors I contacted did not know anything about the "plan", I cancelled days later and you say you have no record, well American express will tell you that we disputed the charge they returned our money then you took it out again, the fact we disputed the charge to Amex should be enough to show that someone on your side is lying about having "no record" of the cancellation, or the service person who took our call simply lied to us My wife who was the chump in all this is a bit senile and was taken advantage ofIf you [redacted] yourself this is what pops up: Top Reviews of Patriot Health Insurance [redacted] [redacted] [redacted] *** [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , [redacted] purchased an American Health Solutions membership in the Unified Caring AssociationThe membership contains an array of consumer savings, including some insurance benefitsA copy of [redacted] 's brochure is includedThese memberships are sold by independent licensed insurance agentsThe verification recording as well as the brochure both disclose that the insurance coverage included in the membership do not meet the Federal Affordable Care Act requirementsThe disclosure is highlighted on the submitted brochure.Thank you, Regina S [redacted]
Dear [redacted] ,I have review this members complaint and see that the member signed up in Septof Member did access all her information and was aware of her benefitsWe are sorry that [redacted] is not happy with the dental discount portion of the planIt is stated that the members must stay in the dental network in order to benefit from the discountFor the dental portion of the plan there are no out of network benefitsWe have canceled the plan as per the members request and as a courtesty we have refund the member her last months paymnet of $We did try to contact the member to see if there was anything that we could do for her but she has not respondedPlease let me know if there is anything else that we can do to help.Sincerely, [redacted]
This company tried to charge me non-refundable enrollment fees prior to allowing me to view the insurance planThe supervisor informed me I would not be charged anything until I viewed the plan, but during the verification process she gave me numbers to CX (too quickly) and my card would be charged todayI halted the process, the supervisor George got back on the line and I told him he did not tell the truth and he tried to tell me that wasn't what he saidHe hung up on meI am watching my credit card to ensure they don't charge me anything or mishandle it in any way I am very well educated on health insurance, not saying they don't provide good insurance, but they were not truthfull or disclose all limitations of the plan until after they take your credit card info
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no excuse for a rep to sell a consumer a policy and then not follow through, and the call center should have all rep infoSounds like a huge gap in communications in the business Communication is the key to successful business practices In any case this left me without coverage and caused me much grief I would appreciate a direct apology at the very least from the company! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, Patriot Health does NOT provide medical services in Arizona, this was known to their sales agent who did not inform us What we received in the Mail and on the website is not relevant Is it not fraud to sell a service you do not provide? (paperwork and online lookups are NOT health care) My wife [redacted] DID call and cancel days after purchasing the policy, then when she called after they billed our credit card anyway; they said they had "no record of that call" yet both I and my daughter were sitting right next to her when she made the call to cancel The difference in the $is due to the Life insurance policy that Patriot Health led us to believe was needed in order to qualify, ( [redacted] ) If they are not affiliated then why are they sold together? Is that not dishonest if not illegal? Unrelated but the "LIFE" insurance would not pay if one dies of natural causes???? I have in the meantime filed a complaint with the Insurance commissioner in New York, Florida, and Arizona, as well as the FTC In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , [redacted] purchased an American Health Solution membership in the Unified Caring AssociationA copy of [redacted] brochure is includedMemberships are sold by independent licensed agentsIt is unclear why [redacted] thought the membership included any catastrophic coverageWe have attached the agents statement and the voice verification for your recordsRecords indicate that [redacted] spoke with Customer Service on January **, At that time, her membership was reviewed with her.Pleas elet me know if there is anything else that you need.Sincerely, [redacted]
I have review this file and see that [redacted] signed up for a Optimum One Health membership plan on I have attached the voice verification for youthe member did agree to make payment on in the amount of $the member did in fact call and cancel the membership but because payment was made by a checking account we needed to wait till the check cleared and once that happen we would refund the member in fullwe did in fact refund the member back to his checking account ending in [redacted] on after the check clearedI have attached a copy of the member billing for youmember has been refunded in fullPlease let me know if you need anything further
Hi [redacted] , I was unable to attched the voice verification to this electronic responseI have sent the voice verification to you by email and addressed it to [redacted] and [redacted] Please let me know when it is received Thank you, [redacted]
Dear [redacted] , When a member signs up for a membership they have to do a voice verification and it is clearly stated that there is a $nonrefundable enrollment feeHowever we are always careful to listen to our members and take /> consideration on the situation [redacted] did not express any concern about the nonrefundable enrollment fee, We were unaware of complaint After careful review we have refunded [redacted] *** back her Enrollment fee of $ Please let me know if you have any further questions Sincerely, [redacted]
Dear [redacted] , We have received the complaint from [redacted] and have reviewed the members file The file is under [redacted] ID # [redacted] Member opened the file on and the membership became effective on /> We emailed all member information to [redacted] at the time of purchase We also mailed (USPS) the member fulfillment kit to her on and it was not returned from the post office nor did we hear from the member stating that she never received her fulfillment On the member [redacted] registered online and viewed her information, Please see screenshot that is attached On our billing department received a chargeback from the member’s credit card company American Express The card member claims to have not received their good/services Our billing department responded and I have attached all that information for your records On American Express found that we were not in fault and reversed the chargeback On the member called into the customer stated that she called the agent [redacted] on to cancel the plan The agents are not in our office and all members are always directed to cancel with usAll cancellations are done in our office and we received no calls to cancel this plan It is our policy that all cancellations are made here and must be made in writing or member can do a voice cancellation recording Members have days from date of purchase to cancel their plan and receive a refund Our cancellation policy is stated at the time of purchase on the voice verification and it is made very clear to member and they have to agree to it I have attached the voice verification for you to review It is also stated in all our materials The member states that he is out of pocket $as you can see from the billing statement that I have attached the member made two paymentsOn a payment was made in the amount of $and on $422.55, these two payment total $We are not sure where the member is coming up with $ We are sorry that the membership was not for them but, we have clearly provided all the information to the member Please feel free to contact me if you require any further information Sincerely, [redacted]
Dear [redacted] We were sorry to hear that [redacted] was unhappy with the membership that she purchasedI have carefully reviewed her file and see that she signed up for a [redacted] membership underwritten by [redacted] [redacted] became effective on July **, When a member signs up for a membership they must do voice verification and they must agree to the fact this is not a major medical plan and that there is a day wait periodWe show that [redacted] signed into her email fulfillment and view her benefits on July **; July **; and Aug *, Member has days to review the plan and decide if they want to keep the membershipIf member is not happy and decides to cancel within that first days we do refund the member the first month’s dues [redacted] did make two payments, each payment in the amount of $and was not charged an enrollment feeThe total amount paid was $ Our Goal is always to help a member and hope that they are satisfied We will be refunding [redacted] in fullAgain we are sorry that the membership did not work for her and we wish her all the best Sincerely, [redacted]