Patriot Mobile

Samuel at Patriot Mobile is an absolute Rockstar! He helped me to activate 3 lines in total. I have to say that speaking with real Americans on a customer service call is AMAZING! Not only do they speak clear English at Patriot but they are actually Patriots that work there! Thanks again Samuel! Have a Blessed day yourself my brother!1

Our family of four has been with AT&T for years and have recently changed to Patriot Mobile. We have been meaning to do this forever and are so glad to not be supporting AT&T anymore. Patriot Mobile employees have been so friendly and professional, the customer service has been excellent, and our cell service is just as good as it was with AT&T. We have been very happy and are very glad we have made the change.

My wife and I were fired up to sign up with Patriot Mobile but my usual protocol was to do a little research before jumping on board. Patriot Mobile uses T-Mobile towers so every call and every phone number pass through the T-Mobile network. It took me no time to find out T-Mobile is a very WOKE company. They have actively censored conservative companies several times! I’m not going to sign up now for fear they very well could collecting information on every customer Patriot has. They are certainly capable and T-Mobile has already demonstrated they are WOKE enough to censor conservative groups. You for real Patriots need to think this relationship over because Patriot Mobile is at the mercy of T-Mobile in the final analysis. What’s to say they have not built a nice data base of conservative phone numbers and addresses they can turn over to Pelosi and company! No joke! Brave search or Duck Duck Go search T-Mobile using the search term “T-Mobile censoring” and you’ll see for yourself! Sad but all true. If T-Mobile has ulterior motives like the CCP has with TikTok then Patriot Mobile customers may want to bail out. Good luck but I’m staying away!

HOT MESS! HOT MESS! The salesperson was knowledgeable and efficient but that is as far as it goes. I enjoy a certain radio program and bought into the hype. HUGE MISTAKE, VERY TIME CONSUMING, EXPENSIVE, STRESSFUL MISTAKE! The CSR reps are tech illiterate, only script reading, some script memorization, yet they all claim they ARE the tech department. Only “Want A Be’s techs.”
I intended to transfer from ATT until ATT took my payment days earlier which delayed my switching for a month. Numerous phone calls immediately to Patriot Mobil staring from the instant ATT pulled my payment early. The rep promised to suspend it until I could transfer in 28 days. She never followed through. So consequently, I spend the entire month recalling several of times a week to get my account straight even though I did not yet have service but paid . Every CSR was indifferent and derelict in doing their job and doing what they do me they would do. They were all pretty tech illiterate yet ALL claimed that they were the tech department. These reps did not know how to do their jobs, lack the motivation and were delusional about their tech knowledge off of their script card. When I could port I found out at the last moment I needed another new sim card since they cancelled the first one I paid for, without my knowledge. Waited for another sim card, I called to port with new sim card, talked to Nicki, the “self described tech expert” to port the number. It failed miserably. The internet would not port and Nicki was totally lost. Off of her script card after a lengthy time of failing solutions she said she would have to give it to tech. Now she is not tech as boasted. She said she would have to give it to advance tech, she could not transfer me and would send them a note. I inquired about time line and she did not know, now the real tech was support to pick it up within 24 hours, no time line, no urgency about my phone, which is now out of commission. My experience so far has been that they don’t do what they tell you will do and sitting without a phone and computer indefinitely did not sit well. I hot spot my computer from my phone to run stocks all day and now I am literally out of business and it is about 9:30am. I told I wanted back on ATT, cancel my service at Patroit Mobile since she does not know how to port it. What does Nicki the self-described tech do? She cancels my phone number I have had for 12 years with all my contacts and networking on it, I find out hours later. I had a meeting immediately. Then called ATT and they could not find my number and sent me to TMobile. Since I live in the country I drop work and drive all the way in town, stand in line and TMobile store cannot find me and sends me over to the ATT store who send me back to another TMobile store. Hours later now I have to recall Patroit Mobie and find out from Nicki that she cancelled my phone number, it was gone and tech Nicki again does not know how to get it back and claims it cannot be reclaimed. Mia comes on the line reviews notes, tells me most of the reps whom I had spoken with who claimed to me were techs that lied. Mia restored my number, back so I could transfer after I have spent the entire day off of work and back home when ATT tells me I need another sim card since it was cancelled. Back into the city day 2 to buy a sim card in the store, back on hold with phone and after a full day and a half I am glad fully back with ATT. I lost and indeterminable amount of money yesterday and this morning from this reckless CSR rep. I also lost money every time I had to take time out to recall them all month to suspend my account until I could port. IT IS NOT WORTH YOUR TIME, MONEY, AND STRESS DEALING WITH PATROIT MOBILE. IT IS A SCAM!

I am not one to write reviews, but after some 25-30 years of using cel-phones, both in and out of the U.S. I must say that Patriot Mobile is the worst experience I have had yet.
I signed a 24 month contract to receive a Motorola smart phone that didn't work correctly from the first day it was activated. I called customer support and after a long wait on hold, I got a complete run around with no help or replacement phone. I suffered through the two years with multiple problems that their techs were not only extremely rude, but also unwilling to offer any real assistance.
Then about six months prior to my contract expiring they began to hound me and threaten that I must purchase a different upgraded phone from them because mine was no longer compatible. During the next six months I was forced to call them and have my phone re-activated several times because it would suddenly have no service.
When the contract was finally fulfilled, I ask for my phone to be unlocked ,and again got a complete run around from a customer service tech who was probably the rudest of all. She was unwilling to give any assistance at all.
I consider this company to be the biggest and worse scam among the many cel-phone scams in the U. S.
With all of their unscrupulous practices, they have the audacity to call themselves a Christian and conservative company.

My advice would be stay as far away from Patriot Mobile as possible.

DO NOT use this service! At least 50% of the representatives are incompetent and will not inform you that it takes 24 hours to port your number from T-Mobile to AT&T, leaving you without service. I'm sure sales keeps this part from you because they know it will be a deal breaker for many.

Initially, I heard of this service on Donald Trump Jr's page and switched due to the disgusting racist statement made by AT&T's CEO John Stankey (please read here: https://blackchristiannews.com/2021/10/att-ceo-john-stankey-tells-white-people-y...⇄ /> Shame on any "celebrity", radio talk show host etc., who promotes this company!

On November 23rd, I spoke with Molly in sales and was extremely excited about switching to a company who claims they hold the same life values as I do (supporting our constitutional rights etc.). She explained that I could either use the T-Mobile or AT&T towers. I emphasized that I would need to use the AT&T towers, as there is no service in my area with T-Mobile.
Molly stated that once I received the welcome package with the sim cards that I would need to sign up online by porting my phone # to T-Mobile then call Patriot Mobile for them to do the porting process over to AT&T. She also gave me the plan prices for T-Mobile not AT&T (which I wasn't aware there were 2 different prices until I called them to do the port on 11/29). Everything sounded wonderful until I began the porting process on 11/29.

On 11/29, I followed the instructions as stated above, but once I got to the part to call them for the port over to AT&T, I was told by Brittany that it would take up to 24 hours for the port, but that I could continue to try calling throughout the afternoon in hopes it wouldn't take a full 24 hours. This part was conveniently left out by Molly, knowing I would be left without service!

I felt I had no choice but to take Brittany's advice & to just try a few more times in hopes it would get pushed through. When I called back, I spoke to Jamie a snarky representative in member services who told me that the information given to me by Brittany was incorrect and that it takes a solid 24 hours to port. I asked to speak to a manager and she stated there wasn't a "manager" but a "supervisor" LOL. Kayla was the supervisor I spoke with and confirmed that Brittany was correct, that it was UP TO 24 hours and that I was welcome to call back in a few hours before closing to see if it could get pushed through, but got another rude rep and still no resolution. The next morning I called back and got yet another rude rep who stated I would need to wait a full 24 hours. At this point, I was so pissed off between the fact that this process was purposely left out by the initial sales rep Molly but the inconsistent information being given by all of these different reps, that I told them I was uncomfortable at this point and would not be going forward with their services and would be back in touch once I ported the number back to AT&T.

The porting process took an entire day with AT&T, so I was without service for 28 hours total. Once this process was done with AT&T, I contacted Patriot Mobile to be sure they would be refunding my $102.20 and was told a credit of $52.79 was being processed but that they'd need to put in a ticket request for the remaining amount. I asked why they are not just refunding the full amount and I was told because that was the amount for the service. I stressed that it was obvious that I did not receive nor use any service therefore it shouldn't have to be "requested" for an answer!

Please save yourself the aggravation and don't use this shady azz company. The conservative, patriotic, Christian values they claim to hold does not match the service they actually provide (dishonesty, rude reps etc.).

I switched over to Patriot Mobile after much research on what the companies beliefs, goals, investments involved. Previously I had been with AT&T for several years and found them to over charge me and lie. So switching provided relief and felt refreshing.
Until now.
I asked all necessary questions when choosing the BYOD plan. My device was new, never used, and I was asked to provide IMEI code for compatibility and was assured it was sufficient. After paying off my AT&T bill in order to port my phone number, and pay the fees required for Patriot Mobile, I received the SIM card and activation instructions.
Now, after just 2 months of service, I am receiving phone messages that my phone will no longer have service by October 1, 2021 if I do not purchase a new phone. Mine is NOT compatible. That the phone needs to be a VOLTE compatible. I have at least three problems with this. 1) VOLTE, is a voice over system that needs to be 4 G capable. My phone is. 2) This is evident by the 4G bar signal icon reading on the phone as well as the fact that the phone had worked fine with Patriot and T Mobile's SIM card provided and activated for 2 months. 3) If Patriot Mobile, (PM) was in process of needing to upgrade, or require people to purchase "Patriot Mobile" phones; they should at minimum have stated so at time of customer inquiry.
I had paid 200.00 for the new phone and nearly 300.00 to obtain my phone number. Then the PM fees. Good business practices do not make a customer feel as if there was a hook involved in obtaining one's business. WHY HAS THE PHONE WORKED FOR 2 MONTHS, AND NOW IS NOT COMPATABLE? Something is not right. Worse, I now am without service. No phone for business or urgent calls. Although I had spoke with PM customer service on three occasions in response to the phone messages left on my VM, I was told it should be ok until Oct. 1st. I like to research what I pay hard earned money for, and don't want to feel as if PM has forced me to throw more good money after bad. So I told customer service I would shop around before I was forced to buy their phone. I lose again! Today is only Sept. 10th and my phone is off! I have not been able to make a call and had a video Dr.'s appointment via Zoom. My car is in the shop and my phone was critical. Way to go Patriot Mobile.

Philip Holsworth did a great job getting us upgraded.

Philip H was great (again). Last time I needed help with my Patriot Mobile service, I talked to Philip. This time I was able to reach out to him directly and he was, once again, a PLEASURE to talk to, knew how to solve my technical issues, and make the waiting time go quickly with his great personality. I can't wait to recommend Patriot Mobile to friends and family. A+++ service. Thank you Philip!

I’ve been using Patriot Mobile for over 2 years and love supporting a company that supports my values. The customer service offered is like no company I have ever experienced. They tale the tIme to help you when needed and don't leave you waiting on-hold like other companies. I’d recommend switchIng to Patriot Mobile.

Changing carriers can be a rabbit hole and we had a bit of a rough start with sim card issues (not Patriot Mobile's fault) but throughout the whole process, Addrian was kind, caring and very professional. She stayed with it and was in great communication with us. So far we are very happy with Patriot Mobile and the new phones we bought through them. Thank you for your great customer service, Addrian! We spoke with a few others and all of them were pleasant as well.

I called to join Patriot Mobile and spoke with Phil. He was so helpful, upbeat, and I am happy to sign on with Patriot Mobile. I'm looking forward to receiving my sim card in the mail and calling Phil back to get my service up and running. I also spoke with Amara, a very sweet lady and also very upbeat and helpful. Thank you, Patriot Mobile. Such wonderful customer service. I will recommend you to all my friends and family. I'm so very glad to be part of this Christian/Conservative mobile phone service.

Patriot Mobile has been excellent to have. Their customer service has been far superior to anyone. Kim was kind, prompt, and helpful. Angel was especially great to work with as she quickly helped my with multiple issues and I felt like I was speaking with my best friend! Thank you all:)

My name is Jerry and I am one of the owners of Commercial Battery Service in Tyler Texas.
I moved all 9 lines over from AT&T to Patriot. The mean reason is that Patriot Mobile support Christian and conservative values. I especially thank Philip Holsworth! We both fought with AT&T to release my numbers, unlock phones, and porting numbers. We never gave up the fight with AT&T. Now everything is running smoothly. Thanks again to Philip!

Patriot Mobile stands for the things I believe, therefore I switched to them. I have had problems with connectivity off and on since joining. I don’t know if I will continue with them. I will say that their customer service is great! Yesterday Philip H. assisted me with my issues and he was great- personable and professional!

I purchased a new Samsung Note 20 Ultra unlocked from Samsung and decided to go with Patriot Mobile. My experience hasn't been stellar with the actual network service. I constantly lose the Data network on their network (Sprint/T-Mobile MVMO). I am in a major city where Data has never been an issue with my Previous Carriers AT&T and US Cellular. I monitor at least 30-40 Network drops all the time. I doesn't matter if you are sitting still or driving. The internet just disappears. Phone shows full bars, LTE/LTE+ Shows up/down, but DNS Disappears and all my apps relying on data and location services shut down. My OS is current, PRL and Profile is updated and current. I've got all my settings optimized to maximize my Cellular data and still the problem persists. I've tried to talk to Patriot Mobiles tech support, but they're useless. I've called them multiple times and waited on hold for 1 hours once and never spoke to someone. I even called and got on their call back queue 3 times now and never got a call back. I've emailed my sales person and she has been responsive, but so far no resolution to the issues. It's nevet racking because I us Cellular data for GPS and Location services for my side job. It's now at a ppint where it is costing me money.

I'm glad to be supporting a company that believes the same things I do. I'm trying to switch my wife's and I's phones over to them. At first they sent out the wrong SIM cards but began the porting process on my phone before that was figured out. So they had to send out new SIM cards which took 3 days meantime I did not have a phone because they had already began the porting process from my previous carrier. Fast forward 3 days to when the new SIM cards finally arrive I was able to get my phone set up after being on the phone with them for at least an hour. Then we start the process on my wife's phone. The lady says that the port had started and wanted to hang up with me and said that she would call back when the port had completed. That was around noon and I never received a call back and now my wife's phone doesn't work either. I've called them twice today and the first person I talked to was nice and said to confirm the account info with the previous carrier and to call back when I had confirmed it so they could try porting the phone again. I got the correct info which was the same as the info I had given them before and called again. This was at about 8:20 PM and customer service ends at 8:30 PM so I was trying to get my wife's phone working before she had to spend another night without it. I was able to get in touch with someone who I assume was about to get off work and they made sure I knew that they were not interested in getting my wife's phone working and were very annoyed I called them. I was interrupted multiple times and after I had given him the same account info as I had already given them before he said it was updated and would port the number again. I asked what the info they had was before because everything I had just told him was the same as I had already given. The representative was very irritated at my question and said he couldn't tell me. I had had enough and knew I wasn't going to receive any more help because it was approaching 8:30 PM and all the person I was on the phone with cared about was getting off the phone with me. This has turned into a nightmare and I regret ever trying to join patriot mobile. It's been over a week that we haven't had both of our phones working and from the service I've received I don't see these issues getting resolved anytime soon.

This is what happened.
My wife inquired about switching her service over to patriot and she needed to verify coverage with them as we travel quit a bit.
They requested her personal information in order to do this since they said this required them to research and verify the areas of coverage.
So after spending 3 hours and 4 phone calls with Patriot's "poor customer service" she decided not to go with their service. She solely made this decisions based on their terrible customer service. Now 6 weeks later patriot stole her cell phone number from our existing carrier they claim by mistake but after 5 days my wife phone number has not been retired to her, and worse yet she has a medical condition that has left her without a phone for this entire period.
We are in the process of taking legal action against them but as you can imagine what a hassle this has become over patriots total incompetence. Again "DON"T TRUST THEM".

I have never written a review before, that is how bad my experience was with Patriot Mobile.

I moved from one city to another and transferred my cell phone service to the new city. The coverage in the new city was poor so I was looking for an alternative cell phone carrier. I have an iPhone 6 I am happy with so I called Patriot Mobile because they advertise on all the right-wing programs I listen to on talk radio.

I was helped by a guy named Derek who gave me his personal number and extension to call him since one of the problems I identified as being unacceptable with my current cell phone carrier was there was no way to reach anyone by phone, and the toll-free number had me on hold for over an hour sometimes. Derek set me up on an inexpensive plan and told me they would be shipping me a SIM card explaining that I would just replace the SIM card currently in my iPhone with the one from Patriot Mobile.

Four days later I received the SIM card and a simple 4”x6” “How-To” card with instructions. The instructions were simple and numbered 1 through 5. I completed all 5 steps, and tossed the SIM card that was currently in my iPhone into the kitchen trashcan between steps 2 and 3. Once completing the steps, the card instructs you to “ACTIVATE YOUR SERVICE” by calling 1-877-367-7524. I dialed the number and heard an error message telling me I had no service because the phone was not activated. I couldn’t activate the phone because the phone was not activated. This pissed me off because I needed the phone for my work. I went online with my laptop and sent an urgent email message to Patriot Mobile Customer Service and got an automated email reply stating that they had gotten my message. After 3 hours I still had no instructions from Patriot Mobile sent to my email and sent them another urgent message telling them I had no alternative phone to call them from. I was brand new in the city and didn’t even know anyone to ask to use their phone to call Patriot Mobile.

The entire day went by and I was unable to use my phone. The only solution I could think of was to pull the kitchen trash and search for the previous SIM card. The super small size of what I was looking for required me to sift through the waste with a fine tooth comb and a flashlight in order to locate it. I wiped it off and put it back in my iPhone and had cellular service once more.

I called Derek at the personal number he provided me and got his voice mail. I explained what had happened and that I was pretty upset and asked him to call me back ASAP to talk me through the process of activating my phone. He did not return the call that day or the next and I left him another message telling him I wanted a refund for the prepaid charges because I was going to cancel Patriot Mobile. Derek never returned either of my calls.

At this point I called the main Patriot Mobile number (972-PATRIOT) and stayed on hold for a good while before being connected to someone who told me he could activate the SIM card without me even putting it into my iPhone.

I was absolutely gob smacked! If that was the case, why did the card instruct me to insert the new SIM card and THEN call to activate it? In fact, the “How-To” card is sent to all people who sign up with Patriot Mobile who bring their own device. So, ALL new BYOD customers receive the same instruction card and in all likelihood, I was not the first person to experience this Catch-22 activation issue. So the biggest question becomes: Why have they not rectified the situation? Why are they sending out these cards when it is clear there is a problem with the instructions assuming that the vast majority of customers do not have a second phone or landline?

Hi Mr [redacted] We received a Revdex.com complaint that you purchased a $phone card thinking that it is for days but you only got days of credit Actually we don’t even offer a day plan so there are no Day refill cards out in circulation Looking at your refill history, you refilled with day plans (for $19.99) in December and January, then you switched over to refill with the $day plans on March 29, April 6, and April The difference between the plans is that the $day plan offers unlimited data while the $day plan only offers 100MBWith that said, we appreciate your continued patronage and would like to offer you a one-time credit of another days (in addition to the days) of service or we can convert your plan over to the $plan and give you another days of service If acceptable, please withdraw your Revdex.com complaint and reply to this email and let me know which plana you would like to stay on