Patriot Motors, Inc.

We are in receipt of the complaintWe will review the account and details of the complaint and will responde accordingly.*** ***Harris Jewelery

We are in receipt of the Revdex.com complaint with Harris Jewelry made by *** ***.*** *** made a purchase of jewelry from our store in Lawton, OK on November **, He signed a Retail Installment Contract at the time of purchase for $to be paid monthly for months, starting January
*, We did not receive payments for January, February or March and his account was placed with our internal collection departmentWe received two payments of $each in April, still leaving his account nearly three months past due*** *** indicated that one of her rings was in need of repairOur representative gave her instructions on how to return the ring to our office for repair or replacement, at no charge, but the ring was not received.On May ***, *** *** stated that their credit report was showing past due and would not make any additional payments until we updated the credit report to show that it was currentWe advised her that we could not do that as we report only accurate information to the credit bureausBut she did have the option of disputing any inaccurate information that she felt was on the report with the credit bureaus.In this complaint, he states we are calling his wife every day, sometimes more than onceThis is not true as we are very aware of and in compliance with FDCPA collection practicesHis comments that we are a rip off and the merchandise was not worth nearly what he was charged are inaccurate and offensiveWe are a reputable Company that has been in business over yearsWe stand behind our merchandise and are extremely proud to maintain the A+ accreditation rating we have consistently earned with the Revdex.com.*** *** states that his desired settlement would be to close out his account and have the account removed from his credit report as he returned the merchandise to us.Out ultimate goal is complete customer satisfaction and although it is long past our day return policy, we will accept the return of the jewelry and close his accountTo date we have not received the merchandise as indicated by *** ***Once the merchandise is received we will credit the account for the merchandise and contact the credit bureaus advising them to deleted this account from his credit report

We are in receipt of the Revdex.com complaint with Harris Jewelry made by *** ***.*** *** made a purchase of jewelry from our store in Lawton, OK on November **, He signed a Retail Installment Contract at the time of purchase for $to be paid monthly for months, starting January
*, We did not receive payments for January, February or March and his account was placed with our internal collection departmentWe received two payments of $each in April, still leaving his account nearly three months past due*** *** indicated that one of her rings was in need of repairOur representative gave her instructions on how to return the ring to our office for repair or replacement, at no charge, but the ring was not received.On May ***, *** *** stated that their credit report was showing past due and would not make any additional payments until we updated the credit report to show that it was currentWe advised her that we could not do that as we report only accurate information to the credit bureausBut she did have the option of disputing any inaccurate information that she felt was on the report with the credit bureaus.In this complaint, he states we are calling his wife every day, sometimes more than onceThis is not true as we are very aware of and in compliance with FDCPA collection practicesHis comments that we are a rip off and the merchandise was not worth nearly what he was charged are inaccurate and offensiveWe are a reputable Company that has been in business over yearsWe stand behind our merchandise and are extremely proud to maintain the A+ accreditation rating we have consistently earned with the Revdex.com.*** *** states that his desired settlement would be to close out his account and have the account removed from his credit report as he returned the merchandise to us.Out ultimate goal is complete customer satisfaction and although it is long past our day return policy, we will accept the return of the jewelry and close his accountTo date we have not received the merchandise as indicated by *** ***Once the merchandise is received we will credit the account for the merchandise and contact the credit bureaus advising them to deleted this account from his credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us why here*** * ***Revdex.com ID#***We are in receipt of the complaint filed by *** * *** with the Revdex.com regarding his account with Harris JewelryWe were surprised to receive this complaint as *** *** made his purchase in October and we never heard from him
regarding any dissatisfaction with the merchandiseWe did hear from his Mother on 3/**/requesting information on the items he purchased, but she never stated any dissatisfaction.We do not agree with statements made in the complaintHarris is a very reputable Company and have assisted military service members with their jewelry needs for over years and stand fully behind all of our merchandiseIn no way did we misrepresent the items soldThe descriptions of the items purchased are on the contact signed by *** ***.Our ultimate goal is complete customer satisfaction and although the merchandise was purchased in October and is long past our day return policy, we will gladly accept the return of all the items and issue a full refund of the money paid.We have contact *** *** and made arrangements for a prepaid *** label be emailed to his home in Stafford, VirginiaThe package with the prepaid label affixed will be dropped off any *** location convenient for them for shipment back to our office in NYOnce we receive the return of the jewelry, in good condition, we will send him a full refund of all monies paid.Thank you for your assistance in this matter,Sincerely,Marilyn FCustomer Service Manager

This is in response to the
complaint #*** submitted by *** ***
Upon receipt of the
complaint, I reached out to *** *** to discuss his issues in an effort to
reach a satisfactory solution
I was able to confirm to
*** *** that although his account
had become delinquent, he did made an
arrangement to bring his account currentPayments were made by *** *** and
his account was up to date by the end of December In January 2017, we contact
the national credit bureaus advising them that *** ***’s account was current
and to update his credit report accordingly*** *** also agreed to make a
higher monthly payment each month until the account was paid in full; which he
is doing as of this date
I told *** *** today
that I did know why his credit report was again showing a delinquent status,
since he is making his agreed payment terms, but I would take steps necessary
to see that this was correctedI told *** *** I would personally be
monitoring his account and would keep HIM up to date on any changes to his
account status
*** *** was satisfied
with action Harris was taking to correct his issuesI did give him my personal
information to contact me should he have any issues or concerns
I called *** *** again yesterday
and left word for him to call me back to let him know that his credit report is
now showing a current account with no delinquencies reported by Harris.Marilyn FCustomer Service ManagerHarris Originals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resol]
The merchandise has in fact been returned already to the address my wife was given to send for repairsThis is a bunch of lies from the company and after doing my research it is obvious I was not the only one to experience these issues.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are sorry that *** *** did not find our solution satisfactoryHowever, until the merchandise is received by Harris, we are unable to close his account.We have double checked our records and we show that no merchandise was received by Mror *** *** *** states that the merchandise was returned but does not give any additional information on the returnWe need to know the date of the return, the address it was returned to, the carrier and tracking information for the packageAlso if he could track the package and supply us with the delivery information, that would be most helpful.We await this information as we are anxious to resolve *** ***'s issues.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resol]
The merchandise has in fact been returned already to the address my wife was given to send for repairsThis is a bunch of lies from the company and after doing my research it is obvious I was not the only one to experience these issues.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***

Tell us why here... [redacted]Revdex.com ID#[redacted]We are in receipt of the complaint filed by [redacted] with the Revdex.com regarding his account with Harris Jewelry. We were surprised to receive this complaint as [redacted] made his purchase in October 2015 and we never heard from him...

regarding any dissatisfaction with the merchandise. We did hear from his Mother on 3/**/16 requesting information on the items he purchased, but she never stated any dissatisfaction.We do not agree with statements made in the complaint. Harris is a very reputable Company and have assisted military service members with their jewelry needs for over 60 years and stand fully behind all of our merchandise. In no way did we misrepresent the items sold. The descriptions of the items purchased are on the contact signed by [redacted].Our ultimate goal is complete customer satisfaction and although the merchandise was purchased in October 2015 and is long past our 30 day return policy, we will gladly accept the return of all the items and issue a full refund of the money paid.We have contact [redacted] and made arrangements for a prepaid [redacted] label be emailed to his home in Stafford, Virginia. The package with the prepaid label affixed will be dropped off any [redacted] location convenient for them for shipment back to our office in NY. Once we receive the return of the jewelry, in good condition, we will send him a full refund of all monies paid.Thank you for your assistance in this matter,Sincerely,Marilyn F[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is in response to the
complaint #[redacted] submitted by [redacted].
 
Upon receipt of the
complaint, I reached out to [redacted] to discuss his issues in an effort to
reach a satisfactory solution.
 
I was able to confirm to
[redacted] that although his account...

had become delinquent, he did made an
arrangement to bring his account current. Payments were made by [redacted] and
his account was up to date by the end of December 2016. In January 2017, we contact
the national credit bureaus advising them that [redacted]’s account was current
and to update his credit report accordingly. [redacted] also agreed to make a
higher monthly payment each month until the account was paid in full; which he
is doing as of this date.
 
I told [redacted] today
that I did know why his credit report was again showing a delinquent status,
since he is making his agreed payment terms, but I would take steps necessary
to see that this was corrected. I told [redacted] I would personally be
monitoring his account and would keep HIM up to date on any changes to his
account status.
 
[redacted] was satisfied
with action Harris was taking to correct his issues. I did give him my personal
information to contact me should he have any issues or concerns.
 
I called [redacted] again yesterday
and left word for him to call me back to let him know that his credit report is
now showing a current account with no delinquencies reported by Harris.Marilyn F[redacted]Customer Service ManagerHarris Originals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is in response to the Revdex.com complaint filed by [redacted].[redacted] made a purchase of jewelry at our store in [redacted] on March...

**, 2015.On May **, 2015 [redacted]' mother, [redacted], contacted our store in [redacted] stating that she felt that her son was pressured into making the purchase and that the merchandise was not worth the money charged. Our store representative told [redacted] that Harris offers a 30 day return policy and we did not hear from [redacted] during that time frame. She was directed to contact our Corporate Office in [redacted], toll free, to have this matter addressed. They opted instead to contact the Revdex.com and file this complaint.On May **, 2015 our Customer Service Representative in [redacted] contacted [redacted] assuring her that Harris is a very reputable company and have assisted military service members with their jewelry needs for over 60 years and that we stand fully behind all our merchandise. The ultimate goal of Harris is complete customer satisfaction and although it was long past the 30 day return policy, she was told if she was unhappy with the merchandise purchased by [redacted] we would gladly accept the of the jewelry and close his account. Our representative gave [redacted] the instructions to return the merchandise to our [redacted] office and advised her that we would reimburse her for any charges she incurred to make this return.On May [redacted] 2015 Harris issued a check to [redacted] in the amount of $32.05, our check #[redacted], to reimburse her for the shipping cost she incurred for the return on the merchandise.The merchandise was received by Harris on May **, 2015 and [redacted]' account was credited for the return and the account was closed. We also contacted the national credit bureaus advising them to delete this account from [redacted]' credit file.Based on the above information, we believe that all of [redacted]'s issues have been addressed and resolved.Sincerely,[redacted]

We are sorry that [redacted] did not find our solution satisfactory. However, until the merchandise is received by Harris, we are unable to close his account.We have double checked our records and we show that no merchandise was received by Mr. or [redacted]. [redacted] states that the merchandise was returned but does not give any additional information on the return. We need to know the date of the return, the address it was returned to, the carrier and tracking information for the package. Also if he could track the package and supply us with the delivery information, that would be most helpful.We await this information as we are anxious to resolve [redacted]'s issues.Tell us why here...