Sign in

Patriot Security Systems

8584B East Washington Street, Auburn Township, Ohio, United States, 44023

Sharing is caring! Have something to share about Patriot Security Systems? Use RevDex to write a review

Patriot Security Systems Reviews (%countItem)

The house I bought in August of 2017 had patriot security installed in it. At the time I decided not to use the security system. I had many issues over the next few months with the system beeping between 2 and 4 am, alarms going off when not set, smoke alarm acting up, and things of that nature. I contacted patriot security and the owner, ***, said that for $25 a month, all that would be cleared up, he would update the security system, fix the smoke alarm, link up my cameras, and show me the app for my phone that would allow me to control the system remotely. He came over to do this June of 2018. He did not seem to update anything, he changed the smoke detector which was malfunctioning due to a leek but put it right back in the same spot where the leek was, and gave us a new passcode. When I asked about the security cameras he stated they could be set up but at a different time for another fee. He sat down with a contract after that (three years, auto renew) which was not discussed and a bill for $280.79 for the updates and repairs which he also did not mention on our phonecall. I was also surprised to find out the contract stated it would be 35 a month, not 25. After that was signed, I asked about the app he had mentioned. He said he misspoke and this system is not compatible with the app.
We continued to have problems with the alarm randomly beeping and waking us up. This company does not have 24/7 tec support so it was hard to get a hold of someone and resolve the issue. We continued to be unsatisfied with the services we were receiving.
In November of 2019 I reached out to *** again, this alarm was not working for us and we were very unhappy. He told me that he would come out and completely update our system. He said he would bring a new one with an app to control the system remotely, updated security for the windows which currently had none, and would check the smoke alarm which I believed not to be working again. I stated that I didn't want to get stuck with a bill again this time and he offered to do all of this free of charge. When arriving to my house, he switched out one thing and was done. I asked about the app which he responded he couldn't do (despite what he told me on the phone) and he did not seem to check our alarm keypads or smoke alarm.
Recently we had another issue with our alarm beeping and waking us up at 3 am. I reached out to *** on 2/26/20. I stated that we were unhappy with the service, we were promised remote app control with our phones which was never received, and we didn't feel like the security system was protecting us like it should (nothing to cover the numerous windows on our first floor, no fire, no carbon monoxide.) He said he would call me in the morning about the issue. I had to call the office twice on 2/27/20 before getting ahold of him. After speaking to him, *** became very agitated and aggressive. I stated that I would like out of my contract, he said there would be a $250 early termination fee as well as the remainder of the contract. I said I would like to discuss this further, I felt like they did not hold up their end of the contract so I should be allowed out. I was willing to pay an early termination fee, but not both that and the remainder of the contract. He said "you will be hearing from my legal team" and hung up on me. He has not returned calls or messages since then.

Currently I am paid for the contract through March 10th so have not broken anything yet.

Customer Response • Mar 04, 2020

The owner of patriot security has said that he will let me out of my contract. In doing so my complaint has been resolved.Thank you so much for the assistance.

Check fields!

Write a review of Patriot Security Systems

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Patriot Security Systems Rating

Overall satisfaction rating

Address: 8584B East Washington Street, Auburn Township, Ohio, United States, 44023

Phone:

Show more...

Add contact information for Patriot Security Systems

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated