Patriot Subaru

We did verify that the customer has a check engine light coming on in the vehicle when the vehicle is shifted rapidly We performed diagnostics on the vehicle and contacted Subaru of America's Techline (Technical support line for dealers) to open a case ( [redacted] ) We were advised that Subaru of America is currently working on a software update to correct the issue experienced by some vehicles The updated software files are not available to dealers at this time We have placed the customer in a loaner vehicle and advised him that we would contact him as soon as Subaru has made the files available to us We have assured the customer that his satisfaction is our top priority and we are doing everything in our power to rectify the situation as soon as possible for our customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I do not accept the answer at this timeThough you're right, it is my individual perspective of how things played out, it is a shady way to practice businessI was not told to bring it in on a TuesdayI was told that *** would be in contact with me, and still has notI have also left several messages that have not been returnedTheir service department offered to fix it the first day it was brought in, but *** was pretty clear about not wanting to pay $to repair the damage, even if that meant doing what is rightIt has now been months, and the damage could/should have been fixed the first time it was brought into the shopI was told by a salesman that the vehicle was in an accident, a salesman that conveniently no longer works thereI have all the text messages and voicemails to prove my claim. I do not trust that this damage will be taken care of, and reject this answer until it isOnce the damage is fixed, and the situation is made right, I will change my answer.]
Regards,
*** ***

Reply to customer issues of *** ***- The first goodwill attempt to touch up the bumper was not the quality that either ***'s boyfriend or *** found to be acceptable so a follow up appointment was madeWhen the vehicle came back *** wet sanded and touched up the bumper area but was
still not satisfied and asked the sales person to let the customer know that it would have to be painted by one of our vendors that are at the dealership on TuesdaysYes at this point I (***) should have followed up but dropped the ballThe vehicle was not in a previous accident, like many vehicles it had a very common bumper cover scratch so ther was no accident disclosure neededMoving forward I will contact *** and schedule this work on a Tuesday that works for her***'s comments,frustrations and overall experience is not acceptable regardless of the individual view point of how the events played outPatriot Subaru is all about doing the right thing

*** and *** have come to a resolution thru emails and *** is bringing the vehicle in on 8/Although not in complete agreement on the events the goal was always to get paint work to satisfy ***The non accident disclosure has been explained in full

We did verify that the customer has a check engine light coming on in the vehicle when the vehicle is shifted rapidly.  We performed diagnostics on the vehicle and contacted Subaru of America's Techline (Technical support line for dealers) to open a case ([redacted]).  We were advised...

that Subaru of America is currently working on a software update to correct the issue experienced by some vehicles.  The updated software files are not available to dealers at this time.   We have placed the customer in a loaner vehicle and advised him that we would contact him as soon as Subaru has made the files available to us.  We have assured the customer that his satisfaction is our top priority and we are doing everything in our power to rectify the situation as soon as possible for our customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]