We had s sunroom installed 7-8/Numerous negative issues occurred This review is related to an infestation of stinkbugs that we have When the room was under construction in your completion we pointed out that there was a problem with stinkbugs as daily there were to crawling around on the ceiling that we're getting in somewhere at the roof ceiling line of the sunroom that is she was never solved, the room was completed, and we continue to have a horrible problem with these insectsWe have called or emailed patriot no less than six times since August about this issue, and nine months later the room is still not usable as the bugs fall on the furniture fall on people and generally are quite a nuisance In addition, the stench from the box infiltrates into the house whenever the door to the sunroom is openObviously the smell has permeated things in the sunroom The workers that were doing the room as well as the supervisors Mike and Jim were all aware that this issue was a problem prior to completion of the project Our request for a resolution have gone on answered except for the fact that they want their final payment For a room that is not usable Exterminator was of no help as we've been told that the issue is the room is not properly sealed
Regarding the Design Representative: - He was prompt and courteous - He was thorough in explaining materials used - He was responsive to our needs after the sale [redacted] Everyone did a fantastic job! Exceeded expectations! Regarding Scheduling and Administrative: - Questions were handled courteously and accurately - Scheduling of installation was handled properly and efficiently [redacted] The scheduler always met with our need to be at home or away Regarding the Installation Crew: - Workmanship, Courtesy and Clewere all superior [redacted] All installers were very nice and answered any questions we had Overall Rating = Superior! We will refer Patriot to our friends and neighbors
I had patios doors installed by patriot sunrooms on May 5th I emailed [redacted] on 5/12, 5/16/ I waited a few days for a response and I never received oneI then called on 5/18/and spoke to [redacted] and set up and appointment with Jack to see about door not locking for May 23rdI waited an hour after appointment time and called the office I spoke to [redacted] again who was looking into matters and was to give me a call back that dayI waited to hours and I have no phone call
In regards to our Design Representative: He was prompt and courteous, thorough in explaining the materials used and very responsive to our needs after the sale Everyone at Patriot did a nice job! In regards to Scheduling and Administrative: Our questions were handled courteously and accurately The scheduling of installation was handled properly and efficiently Matt and Laura did an excellent job from start to finish of our sunroom I would like to thank them for taking care of all our concerns during our project and I would not hesitate to recommend them to anyone! In regards to the Installation Crew: Workmanship/Courtesy/Clean Up were all superior! Larry did and excellent job and we couldn't be happier with the workmanship! Overall Rating: Superior!
Purchased and installed replacement windows for our home in December We have noticed that every time the windows are opened bugs get in even though the screens are in placeWe called the company a couple of weeks ago now about this situationThey called and asked my wife if she had bothered the windows or screen and then stated they would get back to usI called the company days later and they stated they would get a ticket starteddays later the company called to see if he could stop by at 2:that dayMy wife informed him that she is not available at that time because she picks up our grand daughter from schoolHe did hung up and we have not heard from him since, that has been a several days now Product_Or_Service: Envirview Windows Order_Number: XX-XXXE
We bought a sun room from them, years ago Liked it so much we bought another one The windows we were told were guaranteed for life Since then, the first sunroom has had two windows with failed seals (and they get all foggy inside They said they would fix the situation (months ago), they sent someone out to measure them Weeks later I called them to see where they were in the replacement - figuring they had had plenty of time to special order them They said they didn't like the first guys measurements and so they were sending out another person to remeasure That never happened Now I call them and they say they have no record of any of this
We show no record of a scheduled service call for 5/We show that the customer called in on May 23rd a service call was scheduled for 6/and complete that same day, 6/ Please contact Matt at [redacted] ext*** if you have any questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We contracted with Patriot Sunrooms to build a sunroom onto our home in October and the project was just started in April of Patriot subcontracted the pouring of the concrete with [redacted] When the concrete was pouredit was fine It was when the concrete was sealed that large white splotches appeared over the surface and have not gone away Patriot is pushing us to go forward with the sunroom construction without rectifying the concrete issue This is unacceptable to us
We had s sunroom installed 7-8/Numerous negative issues occurred This review is related to an infestation of stinkbugs that we have When the room was under construction in your completion we pointed out that there was a problem with stinkbugs as daily there were to crawling around on the ceiling that we're getting in somewhere at the roof ceiling line of the sunroom that is she was never solved, the room was completed, and we continue to have a horrible problem with these insectsWe have called or emailed patriot no less than six times since August about this issue, and nine months later the room is still not usable as the bugs fall on the furniture fall on people and generally are quite a nuisance In addition, the stench from the box infiltrates into the house whenever the door to the sunroom is openObviously the smell has permeated things in the sunroom The workers that were doing the room as well as the supervisors Mike and Jim were all aware that this issue was a problem prior to completion of the project Our request for a resolution have gone on answered except for the fact that they want their final payment For a room that is not usable Exterminator was of no help as we've been told that the issue is the room is not properly sealed
Regarding the Design Representative: - He was prompt and courteous - He was thorough in explaining materials used - He was responsive to our needs after the sale [redacted] Everyone did a fantastic job! Exceeded expectations! Regarding Scheduling and Administrative: - Questions were handled courteously and accurately - Scheduling of installation was handled properly and efficiently [redacted] The scheduler always met with our need to be at home or away Regarding the Installation Crew: - Workmanship, Courtesy and Clewere all superior [redacted] All installers were very nice and answered any questions we had Overall Rating = Superior! We will refer Patriot to our friends and neighbors
I had patios doors installed by patriot sunrooms on May 5th I emailed [redacted] on 5/12, 5/16/ I waited a few days for a response and I never received oneI then called on 5/18/and spoke to [redacted] and set up and appointment with Jack to see about door not locking for May 23rdI waited an hour after appointment time and called the office I spoke to [redacted] again who was looking into matters and was to give me a call back that dayI waited to hours and I have no phone call
The situation was addressed with Mr [redacted] and we are moving forward with the repair
In regards to our Design Representative: He was prompt and courteous, thorough in explaining the materials used and very responsive to our needs after the sale Everyone at Patriot did a nice job! In regards to Scheduling and Administrative: Our questions were handled courteously and accurately The scheduling of installation was handled properly and efficiently Matt and Laura did an excellent job from start to finish of our sunroom I would like to thank them for taking care of all our concerns during our project and I would not hesitate to recommend them to anyone! In regards to the Installation Crew: Workmanship/Courtesy/Clean Up were all superior! Larry did and excellent job and we couldn't be happier with the workmanship! Overall Rating: Superior!
Purchased and installed replacement windows for our home in December We have noticed that every time the windows are opened bugs get in even though the screens are in placeWe called the company a couple of weeks ago now about this situationThey called and asked my wife if she had bothered the windows or screen and then stated they would get back to usI called the company days later and they stated they would get a ticket starteddays later the company called to see if he could stop by at 2:that dayMy wife informed him that she is not available at that time because she picks up our grand daughter from schoolHe did hung up and we have not heard from him since, that has been a several days now Product_Or_Service: Envirview Windows Order_Number: XX-XXXE
We bought a sun room from them, years ago Liked it so much we bought another one The windows we were told were guaranteed for life Since then, the first sunroom has had two windows with failed seals (and they get all foggy inside They said they would fix the situation (months ago), they sent someone out to measure them Weeks later I called them to see where they were in the replacement - figuring they had had plenty of time to special order them They said they didn't like the first guys measurements and so they were sending out another person to remeasure That never happened Now I call them and they say they have no record of any of this
We show no record of a scheduled service call for 5/We show that the customer called in on May 23rd a service call was scheduled for 6/and complete that same day, 6/ Please contact Matt at [redacted] ext*** if you have any questions
Great experience all around!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We contracted with Patriot Sunrooms to build a sunroom onto our home in October and the project was just started in April of Patriot subcontracted the pouring of the concrete with [redacted] When the concrete was pouredit was fine It was when the concrete was sealed that large white splotches appeared over the surface and have not gone away Patriot is pushing us to go forward with the sunroom construction without rectifying the concrete issue This is unacceptable to us