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Pat's Discount Golf Reviews (15)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Davis is responsible for replacing the broken blower motor and the compressor and should have followed their own work orders. It is not the homeowners' responsibility to diagnose the a/c problem and follow three technicians over three days into the crawl space of our home and direct the replacement of the motor. This is exactly what my husband did. He took off work Monday, July 6, Tuesday, July 7 and Wed., July 8, going into the crawl space with three techs/teams to walk them through the problem. It is their responsibility to fix the problems that they diagnosed. The blower motor replacement should have been done before/at the same [redacted]e of the compressor being replaced.[redacted] Davis has never acknowledged, let alone apologized for [redacted]'s verbal assaults.My husband left a message for [redacted]. I don't have the notes with me, but I believe it is [redacted], not [redacted].

Dear Revdex.com,     Technician was dispatched to check why the indoor unit wasn't running.  Upon arrival, the tech confirmed that indoor unit wasn't running, while the outdoor unit was and on this system, several things have to be checked to verify why the blower wasn't...

running on a system that hasn't been serviced in 8 years.  This is a [redacted] top of the line unit that has circuit boards and modules along with the motor, any of which could be the culprit.  The person making the complaint was not present and can not speak to what was or was not said, but yes, the tech did spend time on the phone checking part prices and availability from [redacted] and also calling to get answers to the numerous questions being asked.  The repair was quoted and declined and the technician collected for the work done and left.  The invoice was emailed to the email provided.  Obviously, we know that some parts are offered on the internet, but we are bound by our dealership agreements and have to order through our distributors.  I am sorry that Ms. [redacted] is unhappy, but things would have went smoother had she been present to deal with the technician, although it would not have changed the end result or the price of the repair.  Ms. [redacted] got what she paid for and now knows what parts are needed to make the repair.BobbyService Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

I have received no phone calls from Ms. [redacted] about her problem and she's really had no problems with her actual unit until the Freon leak, which she refused to allow us to take care of under warranty.  No contractor could install a complete system for $1000 because just the equipment costs way more than that to purchase.  I understand her frustrations, but we are a service company and have offered our services to Ms. [redacted] and she has refused to allow us to take care of the problem.  Apparently, Ms. [redacted] is being mislead by someone, but if that someone can offer a complete system for $1000, surely they can supply an indoor coil for much, much less to solve the problem, warranty or not.  BobbyService Manager

Mr[redacted] has been quoted a price of $294 to make the changes that he is convinced will solve his problem, but has not approved the repairs.  The additional water line was not a part of the original scope of work that was quoted, approved and completed.  When Mr[redacted] is ready to...

schedule the work, all he has to do is call the office and set it up with our plumbing dispatcher, but the quoted price remains firm.    Davis Services/Quality Plumbing

As already explained, the only work order we have is the one agreeing for us to replace the outdoor unit and the indoor coil.  The customer choose not to replace the entire system as recommended, so we did not.  The only technicians that ever came onto the property was [redacted], who discovered the bad motor, and [redacted], who replaced the motor after it was approved by [redacted]  The installation mechanics who did the work are not service technicians and do only basic equipment troubleshooting.  This is why they called their supervisor [redacted] when they ran into a problem with the old equipment that was not being replaced.  We agree that everything should have all been done at one [redacted] and would have been had the customer mentioned a possible problem that they were aware of with the furnace they wanted to keep to the comfort consultant, who is also not a technician.  Our technician did send a detailed ticket to the customer listing the problems and left believing the entire system would be replaced.  I don't know how else he could have handled the call.  The only supervisor involved in this job was [redacted] and that is who dealt with [redacted]  We do not have a [redacted].  Davis Services

I have complained to them. They just want to come out and charge me more and more. The guy that I spoke with to come out the last time to inspect the coils told me the labor alone would run around $200.00. I do not want to give Davis Services anymore money! I was certainly charged for a unit that would function properly without issues!plus knowing now that [redacted] would have installed a new inside unit and outside unit for around $1000.00. I know that they had to have known that this unit and coils would not function properly thus house calls after repairs a plenty!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Ms. [redacted] called our office and told us that she had two other companies come out and confirm our diagnosis of a bad compressor, but a fourth one changed the system without checking anything and then called her the next day telling her there was nothing wrong with the system he had taken...

out.  First of all, our technicians stand by their diagnosis and although Ms. [redacted] continues to call our office and demand to speak to different people, she has spoken to Nick D[redacted] and that is our position still.  We are not going to refund any money because the compressor failed on a approximately 20 year old system.  We had serviced the unit for 10 years and strangely enough, she never had a problem until her compressor failed, possibly from storm damage with all the storms we've seen in the area as of late.  Anyway, a broken or cut tstat wire will not trip a high voltage breaker.  Only something grounded or shorted in the system would trip a breaker and in this case, the motor windings in the compressor were shorted to ground as confirmed by our technicians and two other contractors.Bobby

There is nothing to gain by continuing the back and forth.  Ms. [redacted] was only charged a service call diagnostic and she paid in full.  There is no reason to refund this money because there is no question we sent two techs out and diagnosed the system.  Apparently, two other technicians from different companies also confirmed the bad compressor by her own account.  As far as we are concerned the matter is settled and we can only wish Ms. [redacted] luck with her new system and her new contractor.Bobby

Cindy,   Thank you for the opportunity to respond to this complaint.  As you can see from the attached proposal, the agreement was for Mr. [redacted] to pay $600 upon the completion of the job, so our invoice to him was for $600.  Mr. [redacted] did give our installer $300 cash, a...

$35 voucher and a check for $100 leaving a balance of $165.  Our office manager did call Mr. [redacted] and when told he had paid $300 cash to the installers, she called our dispatcher to check on where the money was at and during this time Mr. [redacted] got upset and hung up on her.  Our office manager then called back to apologize and confirm we had the $300 cash and only got voice mail, but the fact remained there was still a $165 balance owed.  The balance has since been paid by check.  I am sorry Mr. [redacted] is upset with our office personnel, but they were only dong their job and looking for the $600 that they were expecting to be paid upon completion of the job.  BobbyService Manager

Our dispatchers speak with hundreds of calls each day and each is told $89 plus repairs, so while it's possible one might misspeak, it's unlikely they'd confirm the mistake to a customer after it was pointed out.  We are sorry for any misunderstanding, but it's really a mute point because this customer used one of our gift cards which plainly says it can't be used with any other offer on the front and the back to prevent double dipping, which is normal with most coupons and gift cards.  Again, we are sorry for any misunderstanding, but the price was quoted, approved and paid at the time of service and there is nothing to gain by continued back and forth after the fact.  Davis Services/Quality Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. 
Regards,
[redacted]There is still no acknowledgement that Davis runs a business with no communication between departments, has not acknowledged or apologized for [redacted] leaving verbally abusive, threatening voicemails on both our cell phone and home phone, which I would be glad to play for you. Both [redacted] Davis and xxxx Davis ignored our phone calls. It is not the homeowners responsibility to tell Davis what repairs were diagnosed or spend three days our crawl space instructing them what the problem is Davis is still shirking responsibility for this. When the second tech came to our home on July 7, he diagnosed a wire problem, not the broken blower motor, did not look at the original diagnosis.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
There was no offer for remuneration to me. My contention was that Davis Services wanted me to pay $1887.00 plus $76.00 for a total of $1953.00 for a $3.00 wire (thermostat) that was cut and took the technician from the 4th company to diagnosis and replace 5 minutes.. He did NOT come back or call the next day but saw the problem after he had removed the old system and tried to start the new system. I called Davis Services for a total of 5 times because I could not get a response no one would call me back until finally Nick called and took my information and then said he would call me back the next day. He didn't, so I called again and then on Wednesday @ 7:37 a.m. a very nasty man call and proceeded to talk over me, down to me and said I would not get a dime. I am willing to drop this whole unfortunate occurrence if Davis Services will refund my $76.00 for the very high repair service visit. 1953.00 vs. 3.00?
Regards,
[redacted]

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Address: 518 N Plaza Ct STE 4, Van Buren, Arkansas, United States, 72956-2673

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