Pat's Small Engine Service, LLC

Initial Business Response /* (1000, 5, 2014/11/10) */
The order made by Mr. [redacted] has been returned to sender by the postal service. We have refunded the $16.05 that was paid for this order.

Initial Business Response /* (1000, 5, 2015/03/26) */
Upon receiving the notice from the Revdex.com we duplicated the consumers order on our website using the model number provided in the complaint. It led us to part #[redacted] which is what the consumer ordered. The manufacturer of that item, Briggs &...

Stratton, superseded the part # to [redacted]. (This change in the part number is also able to be found on a section of our website.) At this point we came to the conclusion that the consumers starter may not be the original starter, or, that the OEM diagram was incorrect.
Our Parts Manager called the consumer this afternoon to discuss the starter. The conversation led to the purchased item being available as two options; one with a clip and one with a roll pin. The consumer had purchased that with the roll pin and that is what was shipped and delivered. Explaining that the option with the clip is what the consumer actually needs, he cursed out our Parts Manager and immediately hung up the phone.
If the consumer would like to re-order the correct item, and/or return the original purchase, he may contact us at [redacted]. Thank you.