In response to the time line questionMonday November 10: Vehicle is left at our shop with an insurance estimate including hours of labor At the industry standard of hours per day this would be a day repair.Tuesday November 11: Late in the day we found that additional repair time and parts would be required In a perfect world we might have found this a bit earlier in the dayWednesday November 12: Called Insurance company supplement hot lineWe are told they will assign an adjuster to reinspect vehicle(we cannot continue work on vehicle until supplemental repairs are approved)Thursday November 20: Eight calendar days later the insurance adjuster shows up and we have approval for what is now a hour repair (divided by = day repair) If we start the clock Wednesday November six working days puts us at Wednesday November I am sorry that the long Thanksgiving Day weekend came at a bad timeHowever if we had approval to continue repairs a few days sooner that could have been avoided.Monday December 1: The vehicle leaves.From your point of view we kept your car for three weeks and we are horrible people.From our point of view we completed a seven day repair in seven working daysThe remainder of time in ourshop was due to Thanksgiving Day and Eight calendar days waiting for the insurance adjuster.Regarding our belief that we need to be paid for our parts, labor and materials I am sorry you disagreeWhile we do understand your belief that once an insurance company representative agrees to pay asupplement that we should be able to release a vehicle knowing we will be paidOver thirty years of experience with nearly every insurance company has taught us that this is a beleifOnce werelease a vehicle our chances of being paid falls drastically.Regarding our office manager: I do not know how conversations I was not part of may goneIf you did not receive updates on the repair procedure then I sincerely apologize for that oversightYou should have been kept informed
We are very sorry you had such a negative experience at our shopIt has never been our goal to have a dissatisfied customer.We have contacted your insurance adjuster to reinspect your vehicle and address any quality concernsyou may haveThen based on our conversation with her take thenecessary steps to address them
In response to the time line questionMonday November 10: Vehicle is left at our shop with an insurance estimate including hours of labor At the industry standard of hours per day this would be a day repair.Tuesday November 11: Late in the day we found that additional repair time and parts would be required In a perfect world we might have found this a bit earlier in the dayWednesday November 12: Called Insurance company supplement hot lineWe are told they will assign an adjuster to reinspect vehicle(we cannot continue work on vehicle until supplemental repairs are approved)Thursday November 20: Eight calendar days later the insurance adjuster shows up and we have approval for what is now a hour repair (divided by = day repair) If we start the clock Wednesday November six working days puts us at Wednesday November I am sorry that the long Thanksgiving Day weekend came at a bad timeHowever if we had approval to continue repairs a few days sooner that could have been avoided.Monday December 1: The vehicle leaves.From your point of view we kept your car for three weeks and we are horrible people.From our point of view we completed a seven day repair in seven working daysThe remainder of time in ourshop was due to Thanksgiving Day and Eight calendar days waiting for the insurance adjuster.Regarding our belief that we need to be paid for our parts, labor and materials I am sorry you disagreeWhile we do understand your belief that once an insurance company representative agrees to pay asupplement that we should be able to release a vehicle knowing we will be paidOver thirty years of experience with nearly every insurance company has taught us that this is a beleifOnce werelease a vehicle our chances of being paid falls drastically.Regarding our office manager: I do not know how conversations I was not part of may goneIf you did not receive updates on the repair procedure then I sincerely apologize for that oversightYou should have been kept informed
We are very sorry you had such a negative experience at our shopIt has never been our goal to have a dissatisfied customer.We have contacted your insurance adjuster to reinspect your vehicle and address any quality concernsyou may haveThen based on our conversation with her take thenecessary steps to address them
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]