Patterson Place Apartments

Initial Business Response /* (1000, 7, 2016/02/15) */
The balance on the account for Ms*** is a valid damaged carpet replacement chargeShe was charged a pro-rated 56% of total replacement cost based on the year life expectancy of the carpet that was brand new upon her move in date of
August, She had a dog that she acknowledged had some accidents and therefore the carpet was contaminated with pet urineMs*** was present at the time the move out inspection was conducted of her apartment and the stains were brought to her attentionShe stated that she was certain they would come out and She was told that our professional carpet cleaning company was scheduled to come out the following week to evaluate the condition of the carpet with a black light as we always do***'s carpet, an IICRC (Institute of Inspection, Cleaning and Restoration)certified carpet cleaning company inspected the carpet and submitted their findings that pet urine was present and would not be cleanableA copy of this letter was included with the Final Account Statement sent to Ms***They have nothing to gain from saying that carpet is not salvageable as they do not replace any of our carpets
I am unaware of any late fees on her accountShe did incur additional fees once her file was forwarded to the collection company after the days she was given to pay expired