On 2-11-we were called to take care of a skunk or skunks under a porch or patio for [redacted] The message was " [redacted] is who the (credit card) number goes to (brother-in-lawSkunk under patio/porchSomeone will be there to show you where$set up plus $per animal removed, LB" Also on 2-11-we received a message, "sister [redacted] is going to meet [redacted] there, she will have a credit card with her" on 2-13-we received a message not to charge the credit card because it was [redacted] , (he only gave it to us because we require up front payment or a credit card for all trapping), we were told [redacted] will call in with a card for charges 2-14- [redacted] caught a skunk, but the skunk got out of the trap, [redacted] took the trap home to repair, left customer a note with his company cell phone number on it to call if they wanted to have the trap back for the weekend 2-18-caught one opossum 2-26-we put an ALERT on their account "if they call let them know [redacted] leaves messages on the front door, messages are still on the front door as of today" 3-19-caught opossums 5-15- [redacted] calls in about his bill and wants to know what we caught, he was advised of what details we have in the computer (listed above), also on 5-15-I spoke to [redacted] and told him [redacted] said he had skunks running around the yard 5-22- [redacted] said he had called [redacted] and left a message on his cell 6-11-I sent a letter to [redacted] and a copy of the invoice he still owedThis is a copy of that letter: "I was just speaking to our trapper, [redacted] , about the trapping work you contracted us to do in February I also see that the bill has not been paidI realize that you wanted us to trap for a skunk that was in your yardIn working with this premise we did end up trapping groundhogs (I should amend this to opossums) and removed them from your propertyYou have not been charged for the removal of these animals which would normally cost $eachThe service you owe for was to set up the trapping jobWhether or not we caught the animal in question you are charged a set up fee that includes the capture of the first animalI believe we acted in good faith completing our end of the work requestedWe cannot guarantee that an animal will be caughtAnimals move about through nature and the skunk or skunks in question could have moved away from the area where you were having the difficultyI feel that you still owe us this set up fee and we have been more than patient waiting for months for paymentWe will gladly continue to still try to catch the skunk and leave the trap at your home, but because of circumstances since then we have removed the trapIf you would like to have us come back and reset the trap to catch the skunk we will gladly do so and continue to check the trap until we can catch the skunkWe are a reputable company with deep roots in Chagrin Falls and have been in business for yearsI believe in completing work properly and reliably and honestly In short, you were charged $plus tax for trapping to be set up at your homeWe did that for youPlease pay this bill as soon as possibleIf not I will have to turn it over to our collection agencyI do not like to do that and I like to have customers who are pleased with our serviceHowever, I do believe that if someone contracts us for service and we go to their home to do as we were asked to do, the customer is responsible for payment Sincerely, [redacted] On 7-8-I sent this bill to collectionsThis account is a true example of why we require prepayment of trappingIn this incidence we got a credit card, but were told not to use it and trusted the customer would remit paymentI waited months to send anything to collections which I believe is more than enough consideration on our partI would like to reiterate that the customer was made aware that the $fee was to set up the trapping job for the skunkWe did thatWhat customers do not take into consideration is that there is a lot of time involved in trappingFirst of all when the trap is set we are required to check that trap each dayOn Fridays we close the traps in case an animal would be caught over a weekend and have to be in a trap for more than hoursTrapping is not a finite artYou are dealing with nature and nature is not always dependable We were contracted to set up a trapping jobWe set up the trapping jobWe sent bills for that trapping job and did not receive this complaint until the person contracting the job was sent to collectionsI feel that we have done nothing wrong in this situation and that the complaint should be ours because of nonpaymentI am sure this is what he wanted in the first placeI have also spoken to my daughter, [redacted] about the two opossums that we caughtOur trapper, [redacted] , told her that what he figured out that what was happening was that the opossums had set up house under the porch and a skunk had decided to try to move in and left his odor spraying the porch and probably the two opossumsOnce the opossums were removed, the problem was taken care of even though there may still be skunks in the yardThey are a part of natureWe offered to return and reset the trap To make a long story short, the original call was to take care of skunk(s) under the porch, we set the trap as requestedBy removing the opossums the problem was addressedWe feel that we solved the problem, but as a courtesy we will credit the account for the $he owes Sincerely, [redacted]
On 2-11-we were called to take care of a skunk or skunks under a porch or patio for [redacted] The message was " [redacted] is who the (credit card) number goes to (brother-in-lawSkunk under patio/porchSomeone will be there to show you where$set up plus $per animal removed, LB" Also on 2-11-we received a message, "sister [redacted] is going to meet [redacted] there, she will have a credit card with her" on 2-13-we received a message not to charge the credit card because it was [redacted] , (he only gave it to us because we require up front payment or a credit card for all trapping), we were told [redacted] will call in with a card for charges 2-14- [redacted] caught a skunk, but the skunk got out of the trap, [redacted] took the trap home to repair, left customer a note with his company cell phone number on it to call if they wanted to have the trap back for the weekend 2-18-caught one opossum 2-26-we put an ALERT on their account "if they call let them know [redacted] leaves messages on the front door, messages are still on the front door as of today" 3-19-caught opossums 5-15- [redacted] calls in about his bill and wants to know what we caught, he was advised of what details we have in the computer (listed above), also on 5-15-I spoke to [redacted] and told him [redacted] said he had skunks running around the yard 5-22- [redacted] said he had called [redacted] and left a message on his cell 6-11-I sent a letter to [redacted] and a copy of the invoice he still owedThis is a copy of that letter: "I was just speaking to our trapper, [redacted] , about the trapping work you contracted us to do in February I also see that the bill has not been paidI realize that you wanted us to trap for a skunk that was in your yardIn working with this premise we did end up trapping groundhogs (I should amend this to opossums) and removed them from your propertyYou have not been charged for the removal of these animals which would normally cost $eachThe service you owe for was to set up the trapping jobWhether or not we caught the animal in question you are charged a set up fee that includes the capture of the first animalI believe we acted in good faith completing our end of the work requestedWe cannot guarantee that an animal will be caughtAnimals move about through nature and the skunk or skunks in question could have moved away from the area where you were having the difficultyI feel that you still owe us this set up fee and we have been more than patient waiting for months for paymentWe will gladly continue to still try to catch the skunk and leave the trap at your home, but because of circumstances since then we have removed the trapIf you would like to have us come back and reset the trap to catch the skunk we will gladly do so and continue to check the trap until we can catch the skunkWe are a reputable company with deep roots in Chagrin Falls and have been in business for yearsI believe in completing work properly and reliably and honestly In short, you were charged $plus tax for trapping to be set up at your homeWe did that for youPlease pay this bill as soon as possibleIf not I will have to turn it over to our collection agencyI do not like to do that and I like to have customers who are pleased with our serviceHowever, I do believe that if someone contracts us for service and we go to their home to do as we were asked to do, the customer is responsible for payment Sincerely, [redacted] On 7-8-I sent this bill to collectionsThis account is a true example of why we require prepayment of trappingIn this incidence we got a credit card, but were told not to use it and trusted the customer would remit paymentI waited months to send anything to collections which I believe is more than enough consideration on our partI would like to reiterate that the customer was made aware that the $fee was to set up the trapping job for the skunkWe did thatWhat customers do not take into consideration is that there is a lot of time involved in trappingFirst of all when the trap is set we are required to check that trap each dayOn Fridays we close the traps in case an animal would be caught over a weekend and have to be in a trap for more than hoursTrapping is not a finite artYou are dealing with nature and nature is not always dependable We were contracted to set up a trapping jobWe set up the trapping jobWe sent bills for that trapping job and did not receive this complaint until the person contracting the job was sent to collectionsI feel that we have done nothing wrong in this situation and that the complaint should be ours because of nonpaymentI am sure this is what he wanted in the first placeI have also spoken to my daughter, [redacted] about the two opossums that we caughtOur trapper, [redacted] , told her that what he figured out that what was happening was that the opossums had set up house under the porch and a skunk had decided to try to move in and left his odor spraying the porch and probably the two opossumsOnce the opossums were removed, the problem was taken care of even though there may still be skunks in the yardThey are a part of natureWe offered to return and reset the trap To make a long story short, the original call was to take care of skunk(s) under the porch, we set the trap as requestedBy removing the opossums the problem was addressedWe feel that we solved the problem, but as a courtesy we will credit the account for the $he owes Sincerely, [redacted]