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Patton's 5 Star Towing, Inc.

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Reviews Patton's 5 Star Towing, Inc.

Patton's 5 Star Towing, Inc. Reviews (4)

To Whom It May Concern;We towed Ms. [redacted]s’ 2008 Buick Enclave on June 15, 2015 at the order of Fairview Park Police Department from the scene of an accident. Before the vehicle was towed the police department did an inventory of the contents of the vehicle. The only items in the vehicle at the...

time, as noted on a copy of the inventory, were a child safety seat, lighter, cigarettes, and a car phone charger. The vehicle was then towed to our impound yard where it was kept in a secured lot.Ms. [redacted]s arrived at our impound yard the next day and wanted to go into her vehicle. At time she had not provided us with insurance information and who was taking care of the charges. She was told, as all customers are, she would need to pay a gate fee of $150.00, that is applied to the tow and she could remove any belongings she needed from the vehicle. She chose not to do this and gave permission for her vehicle to be moved by the insurance company.Ms. [redacted] called on June 25, 2015 and stated she was at [redacted], the location the insurance company had the vehicle towed to and items were missing from her vehicle. She was told of the items listed on the inventory sheet by Fairview Park police and she should call them if she felt there was an error made by the officer.We stand by the inventory conducted by Fairview Park Police Department. They listed all the items that were in the vehicle at the time of the tow. The vehicle also was towed by another company out of our impound lot to [redacted].[redacted]Office Manager

Good Afternoon,
Attached is a copy of our invoice signed by [redacted] indicating the damage to the vehicle.  Our driver noted the damage to the front bumper at the time he picked up the vehicle at 1:30m.  The owner and the office manager have spoken with Ms. [redacted] about the...

damage and that it is noted on the invoice of the existing damage.  She had asked our dispatcher about paying for damages to her vehicle before entering our impound lot to retrieve her vehicle.
We contend the damage to the vehicle occurred before towed by our company and she is upset because the vehicle was towed for being illegally parked.

We spoke to our driver and he indicated he saw the vehicle parked on the sidewalk. At this time he called into dispatch to let them know there was a vehicle on the sidewalk and he was going to walk the lot and check for other illegally parked vehicles. When he returned to the vehicle, 15 minutes...

later, the vehicle was still parked on the sidewalk. At this time he attached dollies and hooked up the vehicle, which takes 10-12 minutes and the owner did not come out from the apartment. Approximately 20 minutes later she called our dispatch asking about her car. Even with the 15 minutes allowed she was parked on the sidewalk Itier then allowed. Jacob P[redacted]

To Whom it May Concern;Reference complaint [redacted]. We do not allow anyone into our impound lot who has not met the requirements of seeing a vehicle. We have hundreds of vehicles in our lot with personal belongings and we have several requirements for going into the lot. The customer did not meet the requirements of entering the lot or going into her vehicle. These rules are to keep vehicles secure. Fairview Park Police Department conducts a thorough inventory of all vehicles they order towed and her items were not in her vehicle according the police impound sheet.[redacted]

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