Patty Miller Appraisal Service

There was an error with the listing of this product and we have removed the listing completely from the website and have refunded all orders for itWe were unable to fulfill the orders and so we issued refundsThe customer called and emailed several times and we explained that there was an issue with the product and could not fulfill orders for it, but the customer was unhappy about the situationUnfortunately we are unable to fulfill orders for the product, have issued refunds for the orders, and have removed the listing from our website

The customer placed the order on 02/29/and emailed us on 03/01/for tracking, which we explained was not available for this method of shipping, as described on our websiteThe customer emailed again on 03/16/about the delivery and we advised that it normally arrives within 7-business days with UPS but could take weeks due to customs delaysThe customer emailed again on 04/06/and we advised if the customer did not receive we would reship and we recommended World Wide Saver shipping so that the customer could have tracking informationThe customer said he contacted customs about this issue without a tracking number and that he was very upsetThe customer emailed again on 04/18/and the information was sent to the supervisorThe supervisor reviewed the situation and asked the customer if he would prefer a refund or replacement, and then refunded the customer that day for the merchandise and the shipping through PaypalOur shipping information is found on our website, including Worldwide Saver that does ship to [redacted] and is specifically listed here: [redacted] The method of shipping the customer chose is not insured, as described on the website, and is not eligible for refund, but we made an exception for the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The information provided by the business is full of either half truths and complete lies Note that they never once address why I was not allowed to speak with a supervisor nor why I never got an email, both as promised by their staff The listing for the item is still available here: [redacted] /ash-vs-evil-dead-the-complete-first-season-blu-ray.htmlI also know several individuals who received their orders They charged my card and marked my item as shipped It was only when I called several days later that they finally told me the item was never actually sent Had I never called, I fully suspect that they would have gladly kept my money To date I have not received any explanation directly from them, nor received any apology for my terrible experience Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to break down their lies one by one:They said, "On 8/the customer called about the order not shipping and we were investigating the issue with the computer system listing the product and to see if the customer was charged."I was promised an email by the end of that day. The CS rep I spoke with said she had no ability to see if the product had been sent or not. I received no email.They said, "On 08/we confirmed that the customer was charged and refunded the purchase price for this issue."They only initiated a refund after I called. Not that they didn't actually refund, they technically returned the product. I didn't request a return nor did I authorize them to return items on my behalf. They forced a return of product I wanted. The CS rep I spoke with also said she could clearly see nothing had been sent, which the prior rep would have been able to see as wellThey said, "On 08/The customer called again and we did explain that the refund was processed, that the title was unavailable, and we were unable to fulfill orders for itThe customer called again later that evening about a supervisor calling back about not being notified and we sent out emails to all customers effected for this issue while we were working on processing refunds and notifying customers."To date I have received no email explaining the issue or apologizing. I asked to speak to a supervisor regarding the unauthorized return they initiated and was promised a call by the end of the day. They said, "When the customer asked to speak with a supervisor, the supervisor was not available and would not have been able to provide a different answer to this issueThe product is not available for sale and the listing was incorrectWe have removed the listing from the websiteBy removing the listing, we mean that the item is no longer shown as available for sale and only displays to show that the item does existIt shows as unavailable to purchase and we are no longer able to take orders for it as we are unable to fulfill themThe customer is demanding to be given product that is not available at a price that is not possible because we are unable to to fulfill orders for itThe customer was refunded for the full purchase price"At the point I wanted to speak with a supervisor it was about the companies serious CS issues and not the order itself. At no point did I get a call from a supervisor, not was I allowed to speak to one. I was never given an apology and the last CS rep I spoke with was extremely rude. Moreover, if the listing was incorrect, they had over two weeks to let me know and cancel the order. They didn't do that, but instead marked my order as shipped and charged me, without ever sending anything out. I believe forced return are illegal in most states, something NY conforms to. If they desire to they could easily fullfil the product. It is readily available from distributors and virtually any other retail outlet. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information provided by the business is full of either half truths and complete lies.  Note that they never once address why I was not allowed to speak with a supervisor nor why I never got an email, both as promised by their staff.  The listing for the item is still available here:[redacted]/ash-vs-evil-dead-the-complete-first-season-blu-ray.htmlI also know several individuals who received their orders.  They charged my card and marked my item as shipped.  It was only when I called several days later that they finally told me the item was never actually sent.  Had I never called, I fully suspect that they would have gladly kept my money.  To date I have not received any explanation directly from them, nor received any apology for my terrible experience. 
Regards,
[redacted]

On 8/25 the customer called about the order not shipping and we were investigating the issue with the computer system listing the product and to see if the customer was charged. On 08/26 we confirmed that the customer was charged and refunded the purchase price for this issue. On 08/26 The customer called again and we did explain that the refund was processed, that the title was unavailable, and we were unable to fulfill orders for it. The customer called again later that evening about a supervisor calling back about not being notified and we sent out emails to all customers effected for this issue while we were working on processing refunds and notifying customers. . When the customer asked to speak with a supervisor, the supervisor was not available and would not have been able to provide a different answer to this issue. The product is not available for sale and the listing was incorrect. We have removed the listing from the website. By removing the listing, we mean that the item is no longer shown as available for sale and only displays to show that the item does exist. It shows as unavailable to purchase and we are no longer able to take orders for it as we are unable to fulfill them. The customer is demanding to be given product that is not available at a price that is not possible because we are unable to to fulfill orders for it. The customer was refunded for the full purchase price. Our terms of use on the website also statesDVD Empire and any third party providers of content to the Websites, may make improvements and/or changes to the Website including the products, programs, services and prices that are offered or described on the Websites, at any time, without prior notice. In addition, DVD Empire does not warrant that the products offered on the Websites are available to be shipped to all customers or that product descriptions or other content of the Websites is accurate, complete, reliable,current, or error free. [redacted]

There was an error with the listing of this product and we have removed the listing completely from the website and have refunded all orders for it. We were unable to fulfill the orders and so we issued refunds. The customer called and emailed several times and we explained that there was an issue...

with the product and could not fulfill orders for it, but the customer was unhappy about the situation. Unfortunately we are unable to fulfill orders for the product, have issued refunds for the orders, and have removed the listing from our website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I'd like to point out some information that I don't agree with the latest response by DVD Empire. They mentioned that the UPS Worldwide Saver shipping is available to [redacted], but when I was browsing through their website and I added the items to my shopping cart, and when I was ready to checkout and chose the country I wanted the items delivered to, it only gave me one shipping option, that was UPS International Economy. It never presented a different option of shipping, so there's absolutely a big issue with DVD Empire's checkout process, because if they say there is another shipping method available to [redacted] that should be right there, during checkout process, which is not. Also, there is absolutely no information on DVD Empire's website stating that if there's an issue with the package not being delivered as it was my case, that they woudn't process a refund. So they were not doing any exceptions as their previous message stated, since there is nothing regarding that matter written on their website. Anyway, after I sent my complaint and asked for your assistance Revdex.com, a supervisor from DVD Empire contacted me and processed the refund, as I requested. So only after I went to you, I had a return from DVD Empire. So I would like to thank you very much Revdex.com for assisting me in having this matter fixed. Now I can close this issue.Regards, [redacted]

The customer placed the order on 02/29/16 and emailed us on 03/01/16 for tracking, which we explained was not available for this method of shipping, as described on our website. The customer emailed again on 03/16/16 about the delivery and we advised that it normally arrives within 7-14 business...

days with UPS but could take 4 weeks due to customs delays. The customer emailed again on 04/06/16 and we advised if the customer did not receive we would reship and we recommended World Wide Saver shipping so that the customer could have tracking information. The customer said he contacted customs about this issue without a tracking number and that he was very upset. The customer emailed again on 04/18/16 and the information was sent to the supervisor. The supervisor reviewed the situation and asked the customer if he would prefer a refund or replacement, and then refunded the customer that day for the merchandise and the shipping through Paypal. Our shipping information is found on our website, including Worldwide Saver that does ship to [redacted] and is specifically listed here: [redacted]The method of shipping the customer chose is not insured, as described on the website, and is not eligible for refund, but we made an exception for the customer.