Initial Business Response /* (1000, 8, 2015/08/31) */
Contact Name and Title: Patty H***
Contact Phone: 336-685-
Contact Email: [email protected]
I am going to write this out but I'm also going to drop ALL of the conversations with this woman to youThis couple was refereed to me by
friends who has adopted puppies from us at different timesHe told me that I come highly recommended
Husband contacted me on 8/13/wanting information on vizsla puppiesWe had puppies but they were all spoken for before they were bornI told him that Amber had just mated - wks ago but it would be - wks before we expected them to be bornOn 8/he writes- we are very interested & DO NOT mind waiting, would like to move forward with the depositQuick question though- my wife and I are really wanting a female! Do you foresee any issues with that? I know you can't predict these thingsOf course I can't predict these thingsIf it's not enough girls we go to the next litter to be born "which is clearly stated on the website as well as the deposit form they signed" The soonest we expected a litter was 1st to 2nd week in OctI had stated several times in the first couple of weeksWhen I know puppies are coming I'll email you and then after it's over with I'll email you with a head countLater on again when she wroteSame thingI was having other puppies/weimaranersI explained to *** that I am very busy with the puppies that are born and customers coming out to visit their puppiesI will contact you when they are born
October 4th wife wrote but I didn't have access to email, it was downOn Oct 8th the phones were back on and I have two emails from ***- stating she has tried to get ahold of me and left voice mailShe states that she's in total shock, very upset & can't believe this is happeningStating that they wanted a puppy very soonNeedless to Say Amber did not have puppiesShe was swollen up and looking pregnant but moms can absorbs puppies for any reason or have a pregnancyJust like humans *** was not happy about any of this, neither was I but I told her nature is going to take it's course and we will have more puppies from other momsI referred them back to the website to read what can happen, what the procedure isDeposits are non-refundableIn the event there are not enough puppies in the first litter born, your deposit goes towards the next litter to be bornWe do not guarantee any puppy be available until the litter is actually on the ground
January 3, Rosie and Rusty had puppies, boys and girlsThem being #on the female list means they have a puppy bornJan 12th she emails saying we want to schedule a visitSaying they have no choice in pick out but we still would like to come see them, mother & father dog as wellWe can only come on the weekendsCan we come on Jan 31st to visit? Me: I wrote her back, that would be find to come visit themYou can come at noonI can't tell you which girl it will be but you will be able to play with the entire litter** Of course you will see Rosie as she's with her litter in the nurseryWe don't bring daddies in the nursery or any other dogs as far as that goesThe moms don't want other dogs around their puppiesBut you will be able to see daddy at the kennel(question ask and answered right there)!!!!
Jan 14th, she sends another emailWe would like to bring our puppy home 2/14th and again we can only come on weekendsSent pictures a few times and she requested right after they were born that I take pictures of mom with her babiesI told her I took with mom and then I sent several with each puppyI told her the mom needs rest now and I'm not going to take them away from her again for a whileSent pictures on Jan 16th and on Jan 17th is when she wanted me to do more of mom and puppiesJan 17th she confirms pictures were received
Because *** keeps asking the same questions over and over >>>> I decided to go ahead and ease her mindI drove miles one way to Office depot to scan the OFA certificates to send to her(miles) when she could have just took the numbers I gave her and look them up herselfI TRIED to make this woman happySo I sent her Rosie's OFA certificate which states Rosie's hips are ofa EXCELLENTRusty Daddy is OFA goodBoth dogs have their CERF meaning eyes are clear and normalOn that certificate also is the Parents AKC registration numbersI sent those to *** and said you can go the the website www.akc.org and put those registration numbers in the siteYou can pull up several generations on both sides of the family treeI gave her all the information she could possibly wantMany generations back she could have researchBUT NOPE that was no good enough for herShe wanted me to drive back to Office Depot and send her a scanned copies of my generation pedigreeI told her she could look it up herself that I was busy with my own dog, the puppies and seeing customers who actually come out when they make appointmentsI don't have time to run all over the country when she can find this information on her ownI didn't say that too her but I did think itI was getting so tired of the same questions over and over with no way to make her see that I had given her everythingThis was her next email to me
** ***, It's so obvious that we don't have a good relationshipIt shouldn't be that way As I said, I lost my trust in you and I can not change the way I feel about youThat was the main reason I asked for our deposit back in October, you denied it and it would have been better for all of usWe work hard for our money, so we had no choice but to stick with you, like it or not
You have know idea how well educated I'm becoming on this subjectI will not take your word for anythingI will come with questions, I want to see and look over health records, pedigree on the parent dogsI need to know what I'm getting for my money
I would like to see the contract ahead of time and have time to read it over and make sure it protects me as well as it protects you
I don't know if there is a nicer way I could have told you that we would like to see the parent dogs' papers when we come and visitI wanted to give you the heads up and make sure it will be availableYou keep dancing around it though and come up with excusesYou denying to send the pedigree on the parents just added to my frustration with youI specifically asked you for it, so why didn't you take it to home depot and scan it in with the health records at the same time? Are the other people not asking for it? The dogs are older then you told me they werePlus, you let the puppies go home way to early and it's not in their benefit
I wish I did all the reading and research before I placed a deposit with you because then we wouldn't have this conversation at allI simply wouldn't consider you
***I have to get that dog from you because we already paid a lot of money for itI have no choice! As far as a relationship goes there will be none!! I'm saying it again, I can not change the way I feel about you, you put me through a lot of frustration
#1) The OFA I scanned and sent to her had everything on itHealth and AKC numbersShe could not have gotten healthier parents
#2) This frustration she has was because the 1st girl didn't have puppies and the 2nd girl had boys and only femaleThey were in no rush to start with and was willing to wait for puppies to be born
#3) This woman has ask for the same thing over & overI sent her names and phone numbers of customers who have adopted puppies from these parents beforeShe did NOT call personIt was no way to satisfy her with nothing I said or nothing I sent her
#4) I nor anybody else shouldn't put up with the way *** acted or talked to meNot of the appointments she showed up forShe had several chances to come out and meet usMeet the parents and see the entire litter of puppies
#5) She says I let the puppies go home too soonBUT *** was the one who picked out the pick up dateI said not before Feb - Feb 21st
When I finally give up and decided it was no way to satisfy her I have several attorney's that have adopted our puppies, and my emails was going right to themI was advised to not give her the deposit backThey think this is harassmentThat the deposit is for work I do, emails, phone calls, pictures, meetings and so onI was told to keep 1/but then I said I'll give her $backI went out of my way to report to *** but nothing was good enoughI have every email that the PA has put together from their end
I am sorry if this sounds terribleI know it's not professional but I've had enoughI know for a fact that she read the message on this boardShe knew if she said : As far as a relationship goes there will be noneShe wants nothing to do with meFine but my agreement is $periodIn years and one amazing reference list, I know you can't please everyoneI've had unhappy customers w
Initial Consumer Rebuttal /* (3000, 10, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm asking Mrs*** to refund our full deposit of $as she said in writing that she would doShe made the decision to deny the dog, she put it in writing and was advised how to handle the refund by her attorneyThe deposit was for a female Vizsla puppy, $500, she sells them for $1200, the remaining $needed to be paid at pick up in cashSo, the deposit is for the dog, NOT for emails, phone calls and the other ridiculous things she mentionsAs a small business owner she needs to do as she promised
One last time I'm quoting from one of her emails, which said her attorney advised her to send me the check once the next litter of puppies go home!
"March 5, 3:pm Response and forward
*** I did not get an email from you last weekAll of the emails you send to my address is automatically being redirected to our attorney's officeSo he forwarded this one to me today
Per his advice and as I told you before when I have a litter of puppies going home then I would send your deposit backNow I don't know a date until puppies are born."
I wasted one whole year of puppy ownership due to dealing with herMy money is tied up as well, when my family and I could have instead bought a puppy from another breeder
Thank you to Mrs*** for pointing out for everyone to see that the other Revdex.com complaints are for the same thing, she tells people there is a litter coming so they pay a deposit, then there is no litter bornThat way, people have no choice but to stick with her since the deposit is "non-refundable"Running her business this way is not very ethical at all! Since she previously had an issue with a litter not being born as she promised, she should have mentioned the possibility of it to me so I can make a conscious decision knowing that important piece of information, but she choose not to
As I'm finding out just now from her Revdex.com response marked with #that the first dog did not have a litter, second dog had a litter with all boys and girl! She kept that information from meI did not know that she had a litter born before the January litterOnce again her honesty is lacking, plus if I was second in line for a female, the person in front of me should have received the female puppy, so why did I stay second throughout the whole time while waiting for the next litter? It is very wrong of her, who knows what else she kept from me!
The fact of the matter is, Mrs*** denied a puppy from me, after I waited for a long time for that next litterShe put it in writing that her attorney advised her and she will refund my deposit when the next litter of puppies go homeIf she was planning on keeping any part of my deposit, she should have mentioned it at the time so I can make a conscious decision on fighting over the dog that I have been waiting for so long or take the loss and let the dog goAgain, she is keeping an important piece of information from me that will cause an issue later!
It's not hard to see the pattern of what she is doing, she says things and then not keeping her promise or follow through with actionsThis is bad business ethics and no way to run a businessWant to also mention that nowadays everybody has a printer/copier/scanner or fax machine, especially people who run businesses! Her claim of having to drive so far is absurd and ridiculous! I asked for all papers at once, it's her fault that she decided to only send me OFA papers, unless she doesn't have the pedigree that she claims to keep in her nurseryThese are papers that any ethical and honest breeder wouldn't not hesitate to show a CUSTOMER
Mrs*** denied a puppy BEFORE our scheduled visit at weeks! In response to hers marked #4) she said I don't need to come and visit at weeks, and I insisted that we want to even though we wouldn't be able to pick a specific puppyThat's when I notified her that I would like to see the paper, when we came for our visit, I didn't want to find out after a hour drive that she needed to know my request ahead of timeWhat visit didn't I make? After denying the dog there was nothing to visit or to pick up! She lives in a gated home!
In response to hers, marked as #5), her website stated that puppies need to go home at weeks, if not she charges $10/day to keep themThat is how I picked the date to bring home the puppy, I didn't want to pay extraI criticized her on it, because I asked advice on this matter on a social media site especially for this breed (which she is a member of) and people responded with very harsh criticism towards the breeder (I did not mention names), some people said it's even illegal to do it in some statesIf her website states it differently now, we are able to pull up what her website stated at any given day in the past
Mrs*** herself admits to be unprofessional the way she has and is dealing with our situation and I agree with her on that! She needs to keep her word and send us back our full deposit! She made me wait months for it as of right now!
Final Business Response /* (4000, 17, 2015/10/09) */
***Document Attached***
I'm sorry but the response from *** didn't show up until I posted againSo I would like to respond as she did
I denied the dog due to her harassment and badgering after I keep sending her information each time she ask for something newI got upset with her and the emails that I have forwarded to Revdex.comShe didn't waste a year on me because I had her a puppy at the timeShe waited from August to Jan 1st until Jan 1st the litter was bornThat is months and daysAs you can see by the deposit form
One complaint to the Revdex.com not Complaints are for the same thingI can not control if they get pregnant or notJust as we as humans don't control thatI may see them mate and then they may be mating at am which I'm not going to seeWe have to count down from time they are in heat and see in or weeks if they start getting biggerI have never lied to anybody about mating and actually take pictures of them when I see itThat way I can give close due dateSince dogs are in heat for weeks, you never know exact datesNo one is going to promise you what nature controlsI never promised you anything and you know thatI have emails stating that exact fact
Aug 16, Email between *** and myselfNot ***
We have some puppies right now but I actually had deposits on all of them before they were born, and now have deposits on the next litter comingAmber has mated weeks ago, so we have - weeks longer before we expect that litter to be bornWe would love to help you get a puppy if you are WILLING TO WAIT FOR THEM TO BE BORN!!!!! Our main website is below for more information and if we can help your family or you would like to visit next week to meet *** and I we welcome a visit(People do read the website) RIGHT
As for the first dog didn't have puppies and the second one had all boys and girlYou need to recall I had a waiting list for the puppiesIt seems that only one of us knows what is going onI have not keep nothing from *** but in all honestly you do need to explain every little detail of life to her over and over againIf she doesn't understand me the first time I send her information nor the second timeI just give up
Also Nowadays she states that everybody has a printer/copier/scanner or fax machine, especially people who run a business!! I am not obligated to purchase a scanner/fax machine when I never scan or faxAs far as I know it's not a requirementSo I did drive to office depot to scan/email you the dogs registration numbers and OFA certificationsIt may be absurd to youBut really to state it's my fault I only sent you the OFA papersI'm attaching the ofa certificateAs anybody can see all the information is thereThat is your responsibly to look up more if you want tooYou had all the numbers you needed to find out anythingI also am not obligated to purchase pedigrees on dogsI have them but it is not something that is required for us to have
#stating that website stated that puppies need to go home at weeksIf not a $per day to keep themThat is not the way it isIf you have not made plans or contacted me to set up and pick up date then I do not hold your puppy for or weeks laterIt actually says on your deposit form::: Puppies must be picked up on the dates we have set for them to go homeIf not it will be a $per day boarding feeIf you don't contact me within days your puppy will be resoldYour deposit will be forfeited at that time" Now I can let you talk to customers who have not picked up at weeks, going on vacation, or me thinking I needed to keep them a week or so longer, they were not charged a feeThat is because we communicated and had our dates in orderIt means I'm not holding a puppy in your name for weeks without any contact from you and then you expect to pick up that puppyAgain you do not understand what it means and are assuming something that is not trueI gave you dates stating not before Feb 14th - Feb 21st for pick up
I have attached some forms that you will see has OFA number as being Excellent on hips, her AKC registration number is on that form as wellThats what you put in the AKC website to researchShe had the information but she didn't use itNot my fault at all!!!
Lets also mention the social media facebook to be exactI have over friends/customers on that site in which any of those people would have been happy to tell them about our puppiesYet *** decide to ask other breeders, (who of course want to sell their puppies)Rescue groups who hate breeders even though they do not get my dogsAll of our puppies are micro chipped, so if they got to rescue or pound we should be notified to come pick them upWe also have a contract stating if you have to give your puppy up then we will take the dogs back at any age, no questions askSo again *** has taken advice from someone who does not actually know us, never meet us nor had one of our dogsBased on that information she decided to take it upon herself to start questioning me like I was a criminalThe bad part is that she would have had a smart, beautiful puppy that in days will be months oldI've attached the deposit form to prove what it actually statesNo guessing or making up things that are not in writingIt's all there plan and simpleAlso she could have talked to those customers on the listShe could have talked to the people of face book and even meet up with customers who live in her own home townNone of that was doneIt's my job to produce a healthy happy puppy and I did thatIt's her fault that she didn't do her homework with the right group of peopleBut then again she was mad because the first girl did not have any puppiesI can not control the entire worldBut I do try to make as many as I can happyThis subject is one that is not going to be satisfied in any wayBut my attorneys are still with me and willing to back me all the wayAlong with several customers to back me up, I am a good breeder and proud of my work, puppies and customers
Revdex.com says to meet in the middle of a half way ground to settle this disputeThis complaining person is not willing to meet in the middle and I have done way more than I should have according to the advisor
Final Consumer Response /* (4200, 19, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** stated again that SHE denied the puppy from me, which my family and I waited over months forThis was HER decision, which she made after I requested documentation that any reputable breeder would be happy to provideShe also stated that she will refund my deposit of $500, with no mention of keeping $for "communicating" with me - this is in writing from her
She made me wait for the next litter to be born in order to get my money back, she said that her attorney advised her on this decision as wellI waited patiently for another 4+ months for that litter to be bornIt was at this point that she gave me the run around about the refund and then decided that she will keep $of it
Again, I did not breach our agreement, she made this decision and the decision to refund my deposit
Mrs*** needs to understand that she did not let me have the dog, my deposit belongs to me in fullThat deposit was for a puppy, a down payment on a female VizslaShe sold that dog, the one she denied me, she has no right to keep any part of my deposit for itIt is wrong of her to make me wait 4+ months for the next litter to be born in order to get my deposit back, and when it's finally time to fulfill that promise she changes things and tries to justify keeping part of it and expects me to be be OK with itThat just shows bad business ethics
Like she said, I should have had an almost month old dog from her but I don't because she denied it! That shows how long I have been dealing with her
I'm requesting my full deposit of $500, which was my down payment for a female Vizsla puppy that I never got from herI will go after the full amount, whether she likes it or not
Initial Business Response /* (1000, 8, 2015/08/31) */
Contact Name and Title: Patty H***
Contact Phone: 336-685-
Contact Email: [email protected]
I am going to write this out but I'm also going to drop ALL of the conversations with this woman to youThis couple was refereed to me by
friends who has adopted puppies from us at different timesHe told me that I come highly recommended
Husband contacted me on 8/13/wanting information on vizsla puppiesWe had puppies but they were all spoken for before they were bornI told him that Amber had just mated - wks ago but it would be - wks before we expected them to be bornOn 8/he writes- we are very interested & DO NOT mind waiting, would like to move forward with the depositQuick question though- my wife and I are really wanting a female! Do you foresee any issues with that? I know you can't predict these thingsOf course I can't predict these thingsIf it's not enough girls we go to the next litter to be born "which is clearly stated on the website as well as the deposit form they signed" The soonest we expected a litter was 1st to 2nd week in OctI had stated several times in the first couple of weeksWhen I know puppies are coming I'll email you and then after it's over with I'll email you with a head countLater on again when she wroteSame thingI was having other puppies/weimaranersI explained to *** that I am very busy with the puppies that are born and customers coming out to visit their puppiesI will contact you when they are born
October 4th wife wrote but I didn't have access to email, it was downOn Oct 8th the phones were back on and I have two emails from ***- stating she has tried to get ahold of me and left voice mailShe states that she's in total shock, very upset & can't believe this is happeningStating that they wanted a puppy very soonNeedless to Say Amber did not have puppiesShe was swollen up and looking pregnant but moms can absorbs puppies for any reason or have a pregnancyJust like humans *** was not happy about any of this, neither was I but I told her nature is going to take it's course and we will have more puppies from other momsI referred them back to the website to read what can happen, what the procedure isDeposits are non-refundableIn the event there are not enough puppies in the first litter born, your deposit goes towards the next litter to be bornWe do not guarantee any puppy be available until the litter is actually on the ground
January 3, Rosie and Rusty had puppies, boys and girlsThem being #on the female list means they have a puppy bornJan 12th she emails saying we want to schedule a visitSaying they have no choice in pick out but we still would like to come see them, mother & father dog as wellWe can only come on the weekendsCan we come on Jan 31st to visit? Me: I wrote her back, that would be find to come visit themYou can come at noonI can't tell you which girl it will be but you will be able to play with the entire litter** Of course you will see Rosie as she's with her litter in the nurseryWe don't bring daddies in the nursery or any other dogs as far as that goesThe moms don't want other dogs around their puppiesBut you will be able to see daddy at the kennel(question ask and answered right there)!!!!
Jan 14th, she sends another emailWe would like to bring our puppy home 2/14th and again we can only come on weekendsSent pictures a few times and she requested right after they were born that I take pictures of mom with her babiesI told her I took with mom and then I sent several with each puppyI told her the mom needs rest now and I'm not going to take them away from her again for a whileSent pictures on Jan 16th and on Jan 17th is when she wanted me to do more of mom and puppiesJan 17th she confirms pictures were received
Because *** keeps asking the same questions over and over >>>> I decided to go ahead and ease her mindI drove miles one way to Office depot to scan the OFA certificates to send to her(miles) when she could have just took the numbers I gave her and look them up herselfI TRIED to make this woman happySo I sent her Rosie's OFA certificate which states Rosie's hips are ofa EXCELLENTRusty Daddy is OFA goodBoth dogs have their CERF meaning eyes are clear and normalOn that certificate also is the Parents AKC registration numbersI sent those to *** and said you can go the the website www.akc.org and put those registration numbers in the siteYou can pull up several generations on both sides of the family treeI gave her all the information she could possibly wantMany generations back she could have researchBUT NOPE that was no good enough for herShe wanted me to drive back to Office Depot and send her a scanned copies of my generation pedigreeI told her she could look it up herself that I was busy with my own dog, the puppies and seeing customers who actually come out when they make appointmentsI don't have time to run all over the country when she can find this information on her ownI didn't say that too her but I did think itI was getting so tired of the same questions over and over with no way to make her see that I had given her everythingThis was her next email to me
** ***, It's so obvious that we don't have a good relationshipIt shouldn't be that way As I said, I lost my trust in you and I can not change the way I feel about youThat was the main reason I asked for our deposit back in October, you denied it and it would have been better for all of usWe work hard for our money, so we had no choice but to stick with you, like it or not
You have know idea how well educated I'm becoming on this subjectI will not take your word for anythingI will come with questions, I want to see and look over health records, pedigree on the parent dogsI need to know what I'm getting for my money
I would like to see the contract ahead of time and have time to read it over and make sure it protects me as well as it protects you
I don't know if there is a nicer way I could have told you that we would like to see the parent dogs' papers when we come and visitI wanted to give you the heads up and make sure it will be availableYou keep dancing around it though and come up with excusesYou denying to send the pedigree on the parents just added to my frustration with youI specifically asked you for it, so why didn't you take it to home depot and scan it in with the health records at the same time? Are the other people not asking for it? The dogs are older then you told me they werePlus, you let the puppies go home way to early and it's not in their benefit
I wish I did all the reading and research before I placed a deposit with you because then we wouldn't have this conversation at allI simply wouldn't consider you
***I have to get that dog from you because we already paid a lot of money for itI have no choice! As far as a relationship goes there will be none!! I'm saying it again, I can not change the way I feel about you, you put me through a lot of frustration
#1) The OFA I scanned and sent to her had everything on itHealth and AKC numbersShe could not have gotten healthier parents
#2) This frustration she has was because the 1st girl didn't have puppies and the 2nd girl had boys and only femaleThey were in no rush to start with and was willing to wait for puppies to be born
#3) This woman has ask for the same thing over & overI sent her names and phone numbers of customers who have adopted puppies from these parents beforeShe did NOT call personIt was no way to satisfy her with nothing I said or nothing I sent her
#4) I nor anybody else shouldn't put up with the way *** acted or talked to meNot of the appointments she showed up forShe had several chances to come out and meet usMeet the parents and see the entire litter of puppies
#5) She says I let the puppies go home too soonBUT *** was the one who picked out the pick up dateI said not before Feb - Feb 21st
When I finally give up and decided it was no way to satisfy her I have several attorney's that have adopted our puppies, and my emails was going right to themI was advised to not give her the deposit backThey think this is harassmentThat the deposit is for work I do, emails, phone calls, pictures, meetings and so onI was told to keep 1/but then I said I'll give her $backI went out of my way to report to *** but nothing was good enoughI have every email that the PA has put together from their end
I am sorry if this sounds terribleI know it's not professional but I've had enoughI know for a fact that she read the message on this boardShe knew if she said : As far as a relationship goes there will be noneShe wants nothing to do with meFine but my agreement is $periodIn years and one amazing reference list, I know you can't please everyoneI've had unhappy customers w
Initial Consumer Rebuttal /* (3000, 10, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm asking Mrs*** to refund our full deposit of $as she said in writing that she would doShe made the decision to deny the dog, she put it in writing and was advised how to handle the refund by her attorneyThe deposit was for a female Vizsla puppy, $500, she sells them for $1200, the remaining $needed to be paid at pick up in cashSo, the deposit is for the dog, NOT for emails, phone calls and the other ridiculous things she mentionsAs a small business owner she needs to do as she promised
One last time I'm quoting from one of her emails, which said her attorney advised her to send me the check once the next litter of puppies go home!
"March 5, 3:pm Response and forward
*** I did not get an email from you last weekAll of the emails you send to my address is automatically being redirected to our attorney's officeSo he forwarded this one to me today
Per his advice and as I told you before when I have a litter of puppies going home then I would send your deposit backNow I don't know a date until puppies are born."
I wasted one whole year of puppy ownership due to dealing with herMy money is tied up as well, when my family and I could have instead bought a puppy from another breeder
Thank you to Mrs*** for pointing out for everyone to see that the other Revdex.com complaints are for the same thing, she tells people there is a litter coming so they pay a deposit, then there is no litter bornThat way, people have no choice but to stick with her since the deposit is "non-refundable"Running her business this way is not very ethical at all! Since she previously had an issue with a litter not being born as she promised, she should have mentioned the possibility of it to me so I can make a conscious decision knowing that important piece of information, but she choose not to
As I'm finding out just now from her Revdex.com response marked with #that the first dog did not have a litter, second dog had a litter with all boys and girl! She kept that information from meI did not know that she had a litter born before the January litterOnce again her honesty is lacking, plus if I was second in line for a female, the person in front of me should have received the female puppy, so why did I stay second throughout the whole time while waiting for the next litter? It is very wrong of her, who knows what else she kept from me!
The fact of the matter is, Mrs*** denied a puppy from me, after I waited for a long time for that next litterShe put it in writing that her attorney advised her and she will refund my deposit when the next litter of puppies go homeIf she was planning on keeping any part of my deposit, she should have mentioned it at the time so I can make a conscious decision on fighting over the dog that I have been waiting for so long or take the loss and let the dog goAgain, she is keeping an important piece of information from me that will cause an issue later!
It's not hard to see the pattern of what she is doing, she says things and then not keeping her promise or follow through with actionsThis is bad business ethics and no way to run a businessWant to also mention that nowadays everybody has a printer/copier/scanner or fax machine, especially people who run businesses! Her claim of having to drive so far is absurd and ridiculous! I asked for all papers at once, it's her fault that she decided to only send me OFA papers, unless she doesn't have the pedigree that she claims to keep in her nurseryThese are papers that any ethical and honest breeder wouldn't not hesitate to show a CUSTOMER
Mrs*** denied a puppy BEFORE our scheduled visit at weeks! In response to hers marked #4) she said I don't need to come and visit at weeks, and I insisted that we want to even though we wouldn't be able to pick a specific puppyThat's when I notified her that I would like to see the paper, when we came for our visit, I didn't want to find out after a hour drive that she needed to know my request ahead of timeWhat visit didn't I make? After denying the dog there was nothing to visit or to pick up! She lives in a gated home!
In response to hers, marked as #5), her website stated that puppies need to go home at weeks, if not she charges $10/day to keep themThat is how I picked the date to bring home the puppy, I didn't want to pay extraI criticized her on it, because I asked advice on this matter on a social media site especially for this breed (which she is a member of) and people responded with very harsh criticism towards the breeder (I did not mention names), some people said it's even illegal to do it in some statesIf her website states it differently now, we are able to pull up what her website stated at any given day in the past
Mrs*** herself admits to be unprofessional the way she has and is dealing with our situation and I agree with her on that! She needs to keep her word and send us back our full deposit! She made me wait months for it as of right now!
Final Business Response /* (4000, 17, 2015/10/09) */
***Document Attached***
I'm sorry but the response from *** didn't show up until I posted againSo I would like to respond as she did
I denied the dog due to her harassment and badgering after I keep sending her information each time she ask for something newI got upset with her and the emails that I have forwarded to Revdex.comShe didn't waste a year on me because I had her a puppy at the timeShe waited from August to Jan 1st until Jan 1st the litter was bornThat is months and daysAs you can see by the deposit form
One complaint to the Revdex.com not Complaints are for the same thingI can not control if they get pregnant or notJust as we as humans don't control thatI may see them mate and then they may be mating at am which I'm not going to seeWe have to count down from time they are in heat and see in or weeks if they start getting biggerI have never lied to anybody about mating and actually take pictures of them when I see itThat way I can give close due dateSince dogs are in heat for weeks, you never know exact datesNo one is going to promise you what nature controlsI never promised you anything and you know thatI have emails stating that exact fact
Aug 16, Email between *** and myselfNot ***
We have some puppies right now but I actually had deposits on all of them before they were born, and now have deposits on the next litter comingAmber has mated weeks ago, so we have - weeks longer before we expect that litter to be bornWe would love to help you get a puppy if you are WILLING TO WAIT FOR THEM TO BE BORN!!!!! Our main website is below for more information and if we can help your family or you would like to visit next week to meet *** and I we welcome a visit(People do read the website) RIGHT
As for the first dog didn't have puppies and the second one had all boys and girlYou need to recall I had a waiting list for the puppiesIt seems that only one of us knows what is going onI have not keep nothing from *** but in all honestly you do need to explain every little detail of life to her over and over againIf she doesn't understand me the first time I send her information nor the second timeI just give up
Also Nowadays she states that everybody has a printer/copier/scanner or fax machine, especially people who run a business!! I am not obligated to purchase a scanner/fax machine when I never scan or faxAs far as I know it's not a requirementSo I did drive to office depot to scan/email you the dogs registration numbers and OFA certificationsIt may be absurd to youBut really to state it's my fault I only sent you the OFA papersI'm attaching the ofa certificateAs anybody can see all the information is thereThat is your responsibly to look up more if you want tooYou had all the numbers you needed to find out anythingI also am not obligated to purchase pedigrees on dogsI have them but it is not something that is required for us to have
#stating that website stated that puppies need to go home at weeksIf not a $per day to keep themThat is not the way it isIf you have not made plans or contacted me to set up and pick up date then I do not hold your puppy for or weeks laterIt actually says on your deposit form::: Puppies must be picked up on the dates we have set for them to go homeIf not it will be a $per day boarding feeIf you don't contact me within days your puppy will be resoldYour deposit will be forfeited at that time" Now I can let you talk to customers who have not picked up at weeks, going on vacation, or me thinking I needed to keep them a week or so longer, they were not charged a feeThat is because we communicated and had our dates in orderIt means I'm not holding a puppy in your name for weeks without any contact from you and then you expect to pick up that puppyAgain you do not understand what it means and are assuming something that is not trueI gave you dates stating not before Feb 14th - Feb 21st for pick up
I have attached some forms that you will see has OFA number as being Excellent on hips, her AKC registration number is on that form as wellThats what you put in the AKC website to researchShe had the information but she didn't use itNot my fault at all!!!
Lets also mention the social media facebook to be exactI have over friends/customers on that site in which any of those people would have been happy to tell them about our puppiesYet *** decide to ask other breeders, (who of course want to sell their puppies)Rescue groups who hate breeders even though they do not get my dogsAll of our puppies are micro chipped, so if they got to rescue or pound we should be notified to come pick them upWe also have a contract stating if you have to give your puppy up then we will take the dogs back at any age, no questions askSo again *** has taken advice from someone who does not actually know us, never meet us nor had one of our dogsBased on that information she decided to take it upon herself to start questioning me like I was a criminalThe bad part is that she would have had a smart, beautiful puppy that in days will be months oldI've attached the deposit form to prove what it actually statesNo guessing or making up things that are not in writingIt's all there plan and simpleAlso she could have talked to those customers on the listShe could have talked to the people of face book and even meet up with customers who live in her own home townNone of that was doneIt's my job to produce a healthy happy puppy and I did thatIt's her fault that she didn't do her homework with the right group of peopleBut then again she was mad because the first girl did not have any puppiesI can not control the entire worldBut I do try to make as many as I can happyThis subject is one that is not going to be satisfied in any wayBut my attorneys are still with me and willing to back me all the wayAlong with several customers to back me up, I am a good breeder and proud of my work, puppies and customers
Revdex.com says to meet in the middle of a half way ground to settle this disputeThis complaining person is not willing to meet in the middle and I have done way more than I should have according to the advisor
Final Consumer Response /* (4200, 19, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mrs*** stated again that SHE denied the puppy from me, which my family and I waited over months forThis was HER decision, which she made after I requested documentation that any reputable breeder would be happy to provideShe also stated that she will refund my deposit of $500, with no mention of keeping $for "communicating" with me - this is in writing from her
She made me wait for the next litter to be born in order to get my money back, she said that her attorney advised her on this decision as wellI waited patiently for another 4+ months for that litter to be bornIt was at this point that she gave me the run around about the refund and then decided that she will keep $of it
Again, I did not breach our agreement, she made this decision and the decision to refund my deposit
Mrs*** needs to understand that she did not let me have the dog, my deposit belongs to me in fullThat deposit was for a puppy, a down payment on a female VizslaShe sold that dog, the one she denied me, she has no right to keep any part of my deposit for itIt is wrong of her to make me wait 4+ months for the next litter to be born in order to get my deposit back, and when it's finally time to fulfill that promise she changes things and tries to justify keeping part of it and expects me to be be OK with itThat just shows bad business ethics
Like she said, I should have had an almost month old dog from her but I don't because she denied it! That shows how long I have been dealing with her
I'm requesting my full deposit of $500, which was my down payment for a female Vizsla puppy that I never got from herI will go after the full amount, whether she likes it or not