Paul Blanco's Good Car Company Fresno Inc.

Initial Business Response /* (1000, 9, 2015/05/27) */
We would first like to Thank you for your positive feedback in this matterI have spoken with our General Manager and our Service Manager about this situationThey found that you did come back within in days of submitting this complaint
We were told you test drove with one of our mechanics as well as our service manager to see if they could fix the problem you were hearingWe were advised that there was a rattling noise in the back that was fixed and that everything else looked fineYou are able to bring your vehicle back to us for any safety concerns, please just make an appointmentOn 4-17-15, our service department did a full safety on the vehicle including, Oil Change, Smogged, Replaced Battery, Rotate Tires, Front and Back Brake Service, and Mount/Balance Tires
If there are no other concerns, we would like to offer you a $gas card for your time and effort in this matterWe will send it to the address stated on this complaintWe thank you for your time and wish you all the best

Initial Business Response /* (1000, 5, 2016/05/25) */
***,
It seems there was a misunderstanding regarding the proper party to contactWe apologize for any confusion
What *** advised you to do was to contact the extended service contract company (AmeriPlus) and tell them what is
going on with your vehicleWe would not advise you to contact Safeco, as this is a repair issue, not an accident/insurance claims-related issue
When you purchased your vehicle, you also purchased a premium or "ultimate" extended service contract (ESC) with Ameriplus for extra protectionThe alternator should be a covered item under your ESCAny mechanic can perform the work - but in order to get coverage for the work you must contact AmeriplusWe will help you to coordinate your coverage today
This morning our service director *** helpt to coordinate your coverage for the problems you have been having and you will be receiving a refund check from Ameriplus*** will also be in contact with you today to help coordinate replacement of your oil pan
Meanwhile, please note that we would have provided the ESC policy, description of coverages, and contact information to you along with your vehicle sales contract before you took delivery of your vehiclePlease refer to your ESC policy paperwork for a full description of coveragesYou may also contact Ameriplus anytime with questions regarding your coverage at 619-228-(main) or 619-228-(claims)Please refer to your policy number, which is XXXXXXXXXXXSTO when calling
Our customer service manager also emailed you thsi afternoon with a copy of your policy in case you cannot locate yoursIf you have questions please contact us at XXX-XXX-XXXX or ***@gmail.com

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes some parts where replaced but the stereo and speakers were not what I originally had inside the vehicle, not even close to what I had they put the cheapest they could buy and couldn't credit me for the oil change and filter I put into the old car , cause I was told I had to do it cause when given the car it came with no oil so that was 50$ I put into the car that I never got back either

Good afternoon and thank you for bringing this matter to our attention. According to our records, your refund was issued on 9/5/ Financial institutions normally take hours to deposit the refund to the accountAttached you will find a receipt from our accounting department verifying
the refund. Thank you again for bringing this matter to our attention, and thank you for being a valued Paul Blanco's Good Car Company Bakersfield customer. Sincerely,*** ***Executive Assistant to *** ***Escalated Customer Service ManagerHuman Resources Specialist

Ms***'s registration and tags were mailed to her last weekAs for the reason for the delay, the auto action we obtained the vehicle from (Adesa LA) sent us the wrong titleOnce we obtained the correct title, a VIN verification was necessaryThese circumstances caused a delay in completing Ms***'s registration Again, we apologize for the delayWe appreciate Ms***'s business and thank her for allowing us to assist her with her transportation needs

Initial Business Response /* (1000, 5, 2016/03/23) */
Please be advised that the vehicle was purchased at our Riverside location, not FresnoThe vehicle has been registered in Mr*** nameWe can provide a copy of the registration to Revdex.com confirming this if need beWe apologize for the
delayWe are happy to pay any ticket fines Mr*** may have incurredPlease forward copies of any traffic tickets Mr*** may have incurred due to the delay in DMV processing to ***@gmail.com for reimbursementThank you

Ms***, We apologize for the delay in processing your vehicle registration and understand your frustration over the communication between our internal departmentsThere are many factors that can delay completion of a registration from incorrect name or address to lienholder funding delays
and title transfer delays to name a fewYour registration is complete and is attached here.We appreciate your business and again apologize for this delay

Good day Ms***, Thank you for your response and additional requestAt this time, we are not approving any additional compensation due to the months you chose not to drive your vehicleShould you have been cited by any law enforcement agency, we would have been more than willing to pay any and all fees, including any time off workAs no additional fees were accrued by you - we are unable to approve your request. The car was sold on 5/6/The temporary registration expired on approximately 8/6/On June 15, - the UPS package containing your tags was returned to our corporate officeOn that same day, our mail department sent you an email notifying you of the return and requesting you provide an updated addressOur software can identify whether or not the email was opened and we are willing to provide you with a screenshot of the messageAfter more unsuccessful attempts to obtain an address that UPS would service, we were prepared to send the tags to the dealershipFinally, on 10/24/17, they were mailed and were delivered to youWe are considering this issue resolved. Jun 201705:00PM complete EmailReply from Paul Blanco's Good Car Company Inland From: ***
*** *** Email Was Opened Jun 201704:59PM complete Call*** ***:OUT: Re:DMV RETURNED vm full ned to verify address reg/tags came back returned Done: Jun 1504:59PMResult: Completed Thank you for being a Paul Blanco's Good Car Company, Inland customerWe truly appreciate your business and regret any inconvenience this matter has caused