Paul Blanco's Good Car Company Fresno

Dear Ms [redacted] , Thank you for sharing your experiences with Paul Blanco's Good Car CompanyWe are sorry we fell short of your expectationsI was able to research the details of your complaintIt took some extra time as you're not a primary borrower on the saleAccording to our records, you personally picked up your refund on 10/12/ Please see the accompanying documentation: Tracking Number: [redacted] Service: UPS Next Day Air Saver® Weight: lb Shipped/Billed On: 10/11/Delivered On: 10/12/2:P.MDelivered To: FRESNO, CA, US Received By: [redacted] Left At: Office Thank you for giving us this opportunity to serve youSincerely, UPS Tracking results provided by UPS: 10/19/1:P.M ET Print This Page Close Window

When our Bakersfield service center advised Ms [redacted] to take her vehicle to the Dodge dealership, it was to have the engine light issue fixed - not to service the front brakes and padsWe do not outsource this type of service since our own in-house technicians do all brake work on our vehicles In fact, our service manager had opened a repair order to do the brakes once the check-engine light problem was completedUnfortunately, an apparent misunderstanding led Ms [redacted] to have Dodge fix her brakes rather than our service center.We apologize for any misunderstanding and since we would have serviced Ms***'s brakes in-house, as a gesture of goodwill we will reimburse Ms [redacted] the $inspection fee she paid to DodgeWe will have the check issued to Ms [redacted] at the address she provided in this complaint.With regard to Ms [redacted] 's accusation that our company sells vehicles in need of repair:Our buyers look for newer models with lower miles that are announced "green light guaranteed" at wholesale auction.All vehicles must undergo a comprehensive, industry standard, multi-point safety inspection and must PASS the inspection or be returned to auction.Ms [redacted] 's vehicle passed all safety inspections prior to her purchase of her vehicleHer vehicle was considered in safe and good condition on the date of sale.Furthermore, it is possible for a problem to occur such as an engine light after inspections that DID NOT present itself during safety inspections as was the case hereUnfortunately, we cannot predict all possible future auto part failures or alerts on a used vehicle during a safety inspection but we do use industry standard safety measures to out-rule as much as possible during a standard safety inspectionWe also offer customers (and highly recommend) extended service contracts for their added protection with coverage from between and up to years after the purchase dateWe are happy to note that Ms [redacted] purchased a year 36,extended service contract on her vehicle for her protection.Our Bakersfield dealership GSM [redacted] already provided Ms [redacted] with a loaner and $gas card for the inconvenience of being without her vehicle during repairsWe appreciate Ms [redacted] 's business and thank her for allowing us to assist her with her transportation needs

These plates have shipped: Ship Date: 26-Jun-2017Tracking#: [redacted] Paul Blanco Good Car Company [redacted] US [redacted] Sent By: [redacted] US [redacted] Attn: *** [redacted] Pieces: 1Weight: .5Copy as NewView DetailsView/PrintVoid26-JUN-

(The consumer indicated he/she DID NOT accept the response from the business.) Yes some parts where replaced but the stereo and speakers were not what I originally had inside the vehicle, not even close to what I had they put the cheapest they could buy and couldn't credit me for the oil change and filter I put into the old car , cause I was told I had to do it cause when given the car it came with no oil so that was 50$ I put into the car that I never got back either

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Our sincere apologies to Ms [redacted] that the vehicle we loaned her broke down while the Dodge Grand Caravan she purchased from us was undergoing repairs We have been in contact with Ms [redacted] and have come to an agreement with her to resolve the issues amicably and to her satisfactionMs [redacted] has decided to keep the Dodge Grand Caravan and allow us to replace the engine We have also reached out to Ms [redacted] to accept a small compensation for the inconvenience and distress she experienced when our service center was closed and since unfortunately we could not get an Uber or taxi to her in the middle of the desert Although we were able to start the loaner up with no trouble when our tow truck retrieved it, we appreciate Ms [redacted] advising that the vehicle was not running properlyConsequently we are putting the vehicle through a thorough inspection (and repair if necessary) before it will be loaned out again As we advised Ms [redacted] , we saw no engine alerts on her Grand Caravan during our multi-point industry standard inspection, and because of this, there was no cause to look for misfire historyThe vehicle also passed [redacted] inspection, which we advised Ms [redacted] could not have happened if the vehicle were "jimmy-rigged" However, Dodge advised Ms [redacted] that they discovered misfire history during required ECM re-programming of an ignition switch we had installed during standard inspectionsConsequently, we took the vehicle through a more thorough inspection to troubleshoot a possible problem that was undetectable under inspection parameters What we did to diagnose the misfire problem: Put plug and a coil in - still misfires Changed the intake manifold gasket to ensure no intake leaks which can cause a misfire - still misfires Did a block test to make sure no exhaust gases in coolant - vehicle passed [redacted] block test Did compression check on it, found #cylinder with low compressionmeaning bad valve, valve seat, or bad piston rings Whether the problem is with one valve or another or bad piston rings, the decision is made that it is in the customer's best interest to replace the motor We are happy to provide Ms [redacted] with copies for her records of our repair orders documenting all work performed on her vehicle by our service center We greatly appreciate Ms [redacted] allowing us to work with her to resolve these issues amicably and to her satisfaction, and for allowing us to assist her with her transportation needs Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/08/04) */ Paul Blanco still has van, was advised today they are almost finished working on it, they have replaced entire engine and is running it to ensure no further issues with van, was promised $for rental car I had to pay for and they would make first car payment for me since I have not had car since original purchaseI was advised they are waiting for wife of the owner Paul blanco to sign checks and we were informed of this on the 17th of last month...we are still being told she's out of town and they are working on itI was advised by Adam by phone conversation that was witnessed, that he assures van will be road worthy to make the long trip that I need to go onThat I should have no more issues with van and warranty is still in effect, I am willing to let them assist, but have advised them refuse to remove complaint until completely resolved which it has not beenI get car Friday and still awaiting promised compensation Final Business Response / [redacted] (4000, 14, 2015/08/04) */ We are working to resolve the matter to Ms [redacted] ' satisfaction Final Consumer Response / [redacted] (2000, 16, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far they have resolved the issues to a point, I have received the dollar compensation for the rental car purchase was given a loaner until my car fixed, I pick up vehicle on 08/07/and was assured by [redacted] lead mechanic and [redacted] that car is road tested and engine has been fully replaced and supposed to receive paperwork on engine, and that the car is in good enough working order to make drive to New Mexico without breaking down or any further issues, was also advised that first car payment of $will be made by them to my lender today so I will not be late on first payment, which is due by 08/14/15, since they have had car since original purchase on 07/02/Have made them aware any further issues will be reported

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12371481, and find that this resolution is satisfactory to me

Good day Ms***, Thank you for your response and additional requestAt this time, we are not approving any additional compensation due to the months you chose not to drive your vehicleShould you have been cited by any law enforcement agency, we would have been more than willing to pay any and all fees, including any time off workAs no additional fees were accrued by you - we are unable to approve your request The car was sold on 5/6/The temporary registration expired on approximately 8/6/On June 15, - the UPS package containing your tags was returned to our corporate officeOn that same day, our mail department sent you an email notifying you of the return and requesting you provide an updated addressOur software can identify whether or not the email was opened and we are willing to provide you with a screenshot of the messageAfter more unsuccessful attempts to obtain an address that UPS would service, we were prepared to send the tags to the dealershipFinally, on 10/24/17, they were mailed and were delivered to youWe are considering this issue resolved Jun 201705:00PM complete EmailReply from Paul Blanco's Good Car Company Inland From: [redacted] Email Was Opened Jun 201704:59PM complete Call [redacted] ***:OUT: Re:DMV RETURNED vm full ned to verify address reg/tags came back returned Done: Jun 1504:59PMResult: Completed Thank you for being a Paul Blanco's Good Car Company, Inland customerWe truly appreciate your business and regret any inconvenience this matter has caused

Initial Business Response / [redacted] (1000, 5, 2016/03/23) */ Please be advised that the vehicle was purchased at our Riverside location, not FresnoThe vehicle has been registered in Mr [redacted] nameWe can provide a copy of the registration to Revdex.com confirming this if need beWe apologize for the delayWe are happy to pay any ticket fines Mr [redacted] may have incurredPlease forward copies of any traffic tickets Mr [redacted] may have incurred due to the delay in DMV processing to [redacted] @gmail.com for reimbursementThank you

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Mr***, we apologize for the delay in processingIn your description of the problem in this Revdex.com complaint, you indicate it's a tag that is missingThis is the information we initially received, and our corporate customer service manager confirmed the following information with your wife: Your vehicle was purchased on 12/and your DMV paperwork was completed and submitted on 12/DealerTrack issued your registration and tags on 12/to the address of [redacted] N DANTE AVE FRESNO CA XXXXX However, when [redacted] spoke to your wife just yesterday, your wife indicated it is just a front plate that is neededConsequently, we will need to issue new plates and one new tag Your new plates and tag have been processed and we are over-nighting them to youWe will provide a tracking number to you shortly We apologize for any confusion Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We apologize for the delayMs [redacted] 's GAP insurance has been canceled and the refund check has been issuedOur business offices spoke with [redacted] earlier this week with this update Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you, however speaking with [redacted] he was told that the check would be OVERNIGHTED at the beginning of this week it is now FridaySince when does OVERNIGHT mean a whole week? Final Business Response / [redacted] (4000, 9, 2015/07/21) */ We apologize for the delaywe were waiting on the owner's signature (the owners were out of town)The check is now on its way to youHere is the UPS tracking number: 1Z166YEXXXXXXXXXXX

Good day Mr [redacted] Thank you for sharing your experiences with Paul Blanco's Good Car Company, [redacted] We are sorry we didn't meet your expectationsUsing the information submitted in your complaint, I was able to research your cancellationYour warranty was cancelled on 9/26/17, with a refund check in the amount of $has been issuedThank you for being a valued Paul Blanco's Good Car Company customerWe truly appreciate your businessSincerely, [redacted] Escalated Customer Service Manager

I am rejecting this response because:I feel that I should be compensated for the amount of time that I was making a car payment while unable to drive this car due to expired registration/tagsIf someone would have contacted me stating there was an issue getting these I would not be as upsetIt is unacceptable the way they handled this matter with the lack of communication letting this car go months without valid registration

Initial Business Response / [redacted] (1000, 5, 2016/05/25) */ [redacted] , It seems there was a misunderstanding regarding the proper party to contactWe apologize for any confusion What [redacted] advised you to do was to contact the extended service contract company (AmeriPlus) and tell them what is going on with your vehicleWe would not advise you to contact Safeco, as this is a repair issue, not an accident/insurance claims-related issue When you purchased your vehicle, you also purchased a premium or "ultimate" extended service contract (ESC) with Ameriplus for extra protectionThe alternator should be a covered item under your ESCAny mechanic can perform the work - but in order to get coverage for the work you must contact AmeriplusWe will help you to coordinate your coverage today This morning our service director [redacted] helpt to coordinate your coverage for the problems you have been having and you will be receiving a refund check from Ameriplus [redacted] will also be in contact with you today to help coordinate replacement of your oil pan Meanwhile, please note that we would have provided the ESC policy, description of coverages, and contact information to you along with your vehicle sales contract before you took delivery of your vehiclePlease refer to your ESC policy paperwork for a full description of coveragesYou may also contact Ameriplus anytime with questions regarding your coverage at 619-228-(main) or 619-228-(claims)Please refer to your policy number, which is XXXXXXXXXXXSTO when calling Our customer service manager also emailed you thsi afternoon with a copy of your policy in case you cannot locate yoursIf you have questions please contact us at XXX-XXX-XXXX or [redacted] @gmail.com

Initial Business Response / [redacted] (1000, 9, 2015/05/27) */ We would first like to Thank you for your positive feedback in this matterI have spoken with our General Manager and our Service Manager about this situationThey found that you did come back within in days of submitting this complaint We were told you test drove with one of our mechanics as well as our service manager to see if they could fix the problem you were hearingWe were advised that there was a rattling noise in the back that was fixed and that everything else looked fineYou are able to bring your vehicle back to us for any safety concerns, please just make an appointmentOn 4-17-15, our service department did a full safety on the vehicle including, Oil Change, Smogged, Replaced Battery, Rotate Tires, Front and Back Brake Service, and Mount/Balance Tires If there are no other concerns, we would like to offer you a $gas card for your time and effort in this matterWe will send it to the address stated on this complaintWe thank you for your time and wish you all the best