Paul Blanco's Good Car Company Oakland

Initial Business Response /* (1000, 5, 2016/01/05) */
We had spoke to the customer and the receipt was written into mothers nameWe had told her that we needed the receipt from the motherShe stated she will not provide it and that was the last we had heard from herHowever, we have gone ahead
and submitted a check requestMrs*** has approved it and it is being processed through our corporate offices
Initial Consumer Rebuttal /* (2000, 7, 2016/01/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/30) */
In response to Revdex.com Complaint Case #57326478 ([redacted]):
Our service manager, [redacted] spoke to Ms. [redacted] earlier last week to advise her that her vehicle was at Audi of Oakland for excessive oil usage. [redacted] advised that excessive...

oil usage was an issue that the Audi dealer was aware of with regard to this particular vehicle model, and that Audi was to perform an oil consumption test.
[redacted] further advised Ms. [redacted] that once Audi confirmed that the vehicle in fact used approximately 3 to 4 quarts of oil in 1000 miles, they would repair the piston rings and replace the oil pan and windage tray under a factory extended warranty for this issue. According to the Audi service advisor, it would be late the following week before repairs would be complete (this week).
Unfortunately, we could not rush the dealer on the test because it would tell us if there was a problem. Ms. [redacted] had advised [redacted] that she had alternative means of transportation while her car was being worked on.
Audi advised [redacted] just today that the vehicle has been repaired and is ready us to pick up. [redacted] has spoken with Ms. [redacted] and she said she would pick up the vehicle from our service center tomorrow at 11 a.m.
We do not yet have the invoice from Audi for the repair, but we can provide copies of the repair order and service records to Ms. [redacted] if she wants them.
Ms. [redacted] should feel free to contact me directly if she wishes with any further questions or concerns and I will be happy to assist her.


[redacted]
Customer Service/Retention Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dropped off the vehicle on a Friday, and was told by [redacted] that Audi said the soonest they could get the vehicle in was next week Monday or Tuesday. I did let [redacted] know that I did not have means of transportation, and if there was anything [redacted] could do. [redacted] stated that he was 100% sure that they would not help me (General Manager/[redacted]), as I have left several messages with [redacted] (receptionist) to have the general manager call me back, and after 9 attempts and no return call, not to count on it. I waited three weeks and four days for the car to be finished. When I recieved the vehicle back at the [redacted] dealership. I noticed paint coming off on the front right side. I also noticed that there were close to 1000 miles put on the vehicle and an empty bottle of beer shoved under the drivers seat, along with messes of glitter or some sort in the back seat. I did talk to [redacted] about this, and he stated that Audi had to put almost 1000 miles on it to test the vehicle. I asked why this was never discussed with me prior and he had no answer. I then demanded to talk with a general manager, and I was directed to an African American named [redacted]. I asked if he recieved all my messages and concerns regarding the vehicle I purchased since day two, he said he did not. I told him that I have a phone bill with over 11 outgoing phone calls I made during the time. I brought [redacted] (if that is his real name) to come out with me and look at the car and damage that was not there prior to me dropping it off. He told me to take it somewhere and get it painted. Told him about the clue or substance that created a hard shell of some sort from something being spilled, he told me to get the seat reconditioned. I did advise the general manager that this was bad business and that he needed to get to the bottom of what happened to my vehicle while in their possession, he walked away from me and told me to have a good day!
Final Consumer Response /* (4200, 11, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not call me prior to Audi Dealer going forward with the repairs and informing me with the fact that 1000 miles were going to have to be put on it.
When I purchased the vehicle, there was no glue in the seat, no peeling paint on right (front side), as well as the empty beer bottle under drivers seat, and glitter all over back seats.
When I purchased the vehicle, my niece (who gave me a ride), as well as my ex husband accompanied me that day.
My niece, ex husband and I inspected the vehicle, and all was okay with the exception of minor cosmetic issues, for example; paint transfer from another vehicle, scratched up rims, small dents, etc...
I asked Mr. [redacted] how long the repairs would take because I had NO MEANS of transportation, and my niece who was there witness Mr. [redacted] saying that he would ask Audi Dealership if they had a loaner car as [redacted] dealership would not help me with transportation until vehicle was repaired. I tried several times and left messages with receptionist [redacted] to find out if I was going to get a loaner car to use for three and a half weeks while my car was being repaired. The only two calls I recieved from Mr. [redacted] was the test Audi ran while putting 1000 miles on the vehicle and the outcome of the results, and another saying my car would be ready for pickup the next day. I have a phone bill to provide all outgoing calls as well as incoming from my cell phone statement if need be.
The extended warrantee that I had to purchase as per agreement with the finance department that [redacted] is saying has rental services if need be. I have no proof (documentation) on hand, and was not given a copy nor info about it. Only what was on final contract of price and up to what milage it will cover is what I have.
I was told that the warrantee that I had to purchase would be mailed to me, as of today I have nothing!
Bottom line is, the peeling paint, glue in passenger [redacted] beer bottle under drivers seat, and glitter all over back seat was not present when I purchased vehicle, nor when I dropped off vehicle. This was brought to [redacted] (General Manager) who accompanied me outside the day I picked up the vehicle and pointed all of this out. His exact words were, "get it painted, get the car detailed, and recondition the seat". I would like to know as I told the general manager "what happened to my car", he could give me no explanation, and after calling Mr. [redacted] to come outside and take a look as well. Mr. [redacted] had no words as to how the beer bottle got under the seat, glitter in back seat, glue all over passenger [redacted] and piece of paint missing in front (right side). I left frustrated, and upset that day, and here I am today writing of the issues still not resolved, minus the beer bottle I threw away while on premises of [redacted] right in the presence of the general manager.
Final Business Response /* (4000, 18, 2015/08/05) */
The response we posted on 7/23/15 was our final response in that we feel we addressed Ms. [redacted]'s claims as accurately and thoroughly as possible.