Paul Blanco's Good Car Company Stockton

Mr***: ? We have received your Revdex.com complaint filed today, November 23, 2016, and are sorry to hear you felt coerced by your mother to co-sign on the vehicle contract.? We would like to work with you, and resolve your complaint? ? $1,was paid as a down payment for the
*** Passat.? Paul Blanco's Good Car Company offers a '48-hour Contract Cancellation Option' for $($up front and a $restocking fee paid when the car is returned) during the contract signing process? ? Even though you and you mother, Leonila ***, did not initially select and pay for this option, we can make an exception and honor the '48-hour Contract Cancellation Option' for this purchase.? We will deduct the $option fee from the $1,down payment and refund you $250, when the vehicle is returned to the dealership? This will effectively cancel the contract? I attempted to contact you by phone at ***, but was unable to leave a message? I did call and leave a message at ***? ? Please let us know if you accept this offer, and when you will return the vehicle to the dealership.? You can either reply to this message or reach me at ***? Regards, *** ***

Good day Ms***,? Thank you for sharing your experiences with Paul Blanco's Good Car Company StocktonWe are sorry we fell short of your expectationsI was able to research your sale using the information you providedAccording to your sales contract, you purchased an extended warranty
through our service departmentI contacted our service department in Stockton and they informed me they haven't inspected your vehicle since it was detailed at your time of purchaseThe warranty you purchased covers the vehicle for months or 24,milesAccording to ***, the car was purchased with 43,miles in March of The next record indicates that the car had an oil change, battery replaced, and tires balanced in February of The mileage recorded at that time of service was 58,The second and final service record retrieved from *** states the car was inspected on 11/21/The mileage at that time was 76,Note there is no record of any maintenance from March until February Then again there are no records of any maintenance being performed since February of 2017.? In the months since your purchase you have put 33,miles on your vehicle with no evidence of routine maintenanceEven with evidence of consistent vehicle maintenance, the 24,mileage has been exhausted and the warranty is no longer activeAs I am sure you're aware, failure to properly maintain your vehicle will cause equipment malfunctionFailure to perform routine oil changes damages the transmissionThis effect is only amplified with excessive use.? Thank you for being a valued Paul Blanco's Good Car Company Stockton customerWe appreciate your business.? ? Sincerely,? *** ***Escalated Customer Service Representative and Executive Assistant to the CFO? Paul Blanco's Good Car Company

All we are doing for this customer is the stripping that was promised.? Client purchased a car AS_IS.? Client can set up an appointment for the stripping with the service department.?

HI ***, ? I APOLOGIZE FOR ANY MISCOMMUNICATION ON OUR PARTTHE CHECK FOR YOUR REFUND OF $1,WAS SENT TO THE STOCKTON DEALERSHIP YESTERDAY AND I HAVE CONFIRMED THAT YOU DID PICK IT UP YESTERDAY LATE MORNING? WE HAVE RESOLVED THIS MATTER IN A TIMELY MANNER

I am rejecting this response because: Not acceptable since their was more than what is stated PROMISEDI will decline the stripping since the services for repair should be as a wholeI will continue further action.?

Dear Ms***, ? Thank you for bringing this matter to the attention of Paul Blanco’s Good Car Company StocktonIt’s unfortunate that your experience has fallen short of expectations ? Attached you will find verification of the pay-off for a Chevy SilveradoThe initial payment
of $20,was sent to *** *** Dealer Services on July 1, Pay-offs frequently change as interest is applied to the principle balanceThis was your case, so a second payment in the amount of $was remitted on 7/25/to *** *** Dealer Services *** *** Dealer Services, like most lenders, allows for a day grace period between payment due dates and the time when a late fee appliesAccounts must be past due more than 30-days to be reported to your credit report, and often times creditors do not report until accounts are 90-days past dueBoth payments were made prior to a late notice being placed on your credit report If you still dispute these facts, we would be happy to review a copy of your current credit report ??" either ***, *** or ***Should the $be reported negatively on her credit report as of July 20, 2017, we will provide a statement at that time Thank you for being a valued Paul Blanco’s Good Car Company customer? Sincerely, ? *** ***, Escalated Customer Service Manager

I am rejecting this response. Most factory warranties expire at around 36,000 miles. This is not a coincidence as the rate of mechanical failure may begin to increase around this mark. Also, a major (and costly) service visit is typically scheduled at approximately 40K, so consider this when buying. From there on, major service is usually required every 30,000 to 40,000Information  quoted from carfax. miles[redacted]As suggested it would have been up to the car dealership to service maintenance on the vehicle. If it was done and there is proof I apologize.

Good day, Thank you for taking the time to share your experiences with us. We are sorry we fell short of your expectations. I have researched your situation given the information your provided in your initial complaint. I was successful in determining that you purchased your car on 7/27/17. Per...

law, the tires must pass safety inspection prior to sale. The tires on your car were serviced prior to sale. The front tires were replaced and the rear tires were balanced. At the time of sale, your car had 35,283 miles. There are several factors that could cause a tire to blow-out. In order to isolate the reason your tire blew-out, we need to determine if the tire was in fact dry-rotted. Please either provide proof via repair order from a licensed auto repair shop (or tire retailer) stating the condition of the tires upon inspection and the reason - if any - for the tire to blow out. Also, please indicate which tire was blown. Provide pictures if available. Finally, although we make no promise of payment, please provide a receipt for the tire(s) you purchased. Thank you. [redacted] Executive Assistant to CFO/Director of Operations and Corporate Human ResourcesPaul Blanco's Good Car CompanySacramento | Stockton | | Fairfield | Oakland | Fresno | Bakersfield | Inland Empire | Reno | Las Vegas| Tampa | Orlando

In response to Revdex.com Case# [redacted] - [redacted])Ms. [redacted], we stand by our work. Prior to offering the vehicle you purchased for sale, we completed our multi-point, industry standard safety inspection and we made sure the vehicle was safe and ready for re-sale on our Stockton dealership lot.We have offered to assist you with trading in your vehicle for another vehicle at our Sacramento dealership, but you appear to be choosing not to do so.Please specify what exactly you are asking for in quantifiable or measurable terms.Thank you.

Dear Ms. [redacted],   Thank you for bringing this matter to the attention of Paul Blanco’s Good Car Company Stockton. It’s unfortunate that your experience has fallen short of expectations.   Attached you will find verification of the pay-off for a 2012 Chevy Silverado. The initial payment...

of $20,367.00 was sent to [redacted] Dealer Services on July 1, 2017. Pay-offs frequently change as interest is applied to the principle balance. This was your case, so a second payment in the amount of $171.96 was remitted on 7/25/17 to [redacted] Dealer Services. [redacted] Dealer Services, like most lenders, allows for a 10 day grace period between payment due dates and the time when a late fee applies. Accounts must be past due more than 30-days to be reported to your credit report, and often times creditors do not report until accounts are 90-days past due. Both payments were made prior to a late notice being placed on your credit report. If you still dispute these facts, we would be happy to review a copy of your current credit report – either [redacted] or [redacted]. Should the $171.96 be reported negatively on her credit report as of July 20, 2017, we will provide a statement at that time. Thank you for being a valued Paul Blanco’s Good Car Company customer.   Sincerely,   [redacted], Escalated Customer Service Manager

I am rejecting this response because: I am attaching my credit report from credit karma showing the current status of my WF account, page 5 shows there is a late on current status.  I need a letter from Paul Blanco stating the events that took place to get late remove as the late was no fault of my own.  Due to this late being reported my score drop significantly!!!Thanks[redacted]

Thank you for your Positive Feedback.   We are in the process of pulling our records on this vehicle and will be submitting a Rebuttal very soon.

I am rejecting this response because: Not acceptable since their was more than what is stated PROMISED. I will decline the stripping since the services for repair should be as a whole. I will continue further action.

I never stated you needed to have your car serviced at our location. Your warranty also does not include maintenance, which is why there is no documentation stating you would receive maintenance for your vehicle. The fact that you have apparently failed to maintain your vehicle is extremely germane to the matter. Failure to keep your engine properly lubricated with motor oil and failure to change your oil filter will result in damage to your car's transmission. Running a certain amount of miles will not cause a transmission to go out - in fact, vehicles can exceed one million miles with proper maintenance and care. Your vehicle does have low mileage; however, with the significant use sustained by your vehicle without proper maintenance would most likely be the cause of the transmission failure. The vehicle was sold AS IS, and passed a full safety inspection prior to sale. You received 20 months of heavy use from your vehicle without minimal upkeep. Aside from oil changes, there is critical maintenance that must be performed when a vehicle hits 60,000 miles. Your vehicle passed the 60,000 mile mark while is was in your possession. There is no evidence that your car's issues are in any way related to your original purchase from Paul Blanco's Good Car Company Stockton.  Thank you,

Revdex.com# [redacted]Paul Blanco's Good Car Company was established in 2013. We now not only run CARFAX but also AUTOCHECK and MVTIS reports. These three vehicle checking systems help us to make sure that we are giving our customers information that is as accurate as possible and accessible to us. CARFAX does not always update its vehicle reports at the same time the customer purchases the vehicle. In other words, CARFAX may run behind on updating its reports as it receives new information from other sources.All of our vehicles (past and present) are purchased from auctions throughout California. None of the vehicles come with previous information as to wear and tear. For this reason and for the safety of our customers, every one of our vehicles undergoes an industry-wide, multi-point safety inspection after we purchase the vehicle from auction. If we see anything wrong at the time of our safety check, we either fix it, or if we find the vehicle unsafe, we return it to the auction. In most cases, we have the vehicles less than two weeks on our lots before a customer takes delivery of a vehicle.We understand you are attempting to obtain better financing on your vehicle, but have been unable to because of the air bag deployment record on your vehicle that now shows on CARFAX as having occurred on 7/25/13. When you purchased your vehicle on 4/23/12, we disclosed all the information we had at the time of sale, at which time the air bag deployment record did not exist. We would like to help you with your financing. We invite you to make an appointment to come to Paul Blanco's Good Car Company in Stockton and sit down with one of our specialists and see if we can help you obtain financing that meets your needs and budget.

Mr. [redacted]:   We have received your Revdex.com complaint filed today, November 23, 2016, and are sorry to hear you felt coerced by your mother to co-sign on the vehicle contract.  We would like to work with you, and resolve your complaint.     $1,000 was paid as a down payment for the...

2015 [redacted] Passat.  Paul Blanco's Good Car Company offers a '48-hour Contract Cancellation Option' for $750 ($250 up front and a $500 restocking fee paid when the car is returned) during the contract signing process.     Even though you and you mother, Leonila [redacted], did not initially select and pay for this option, we can make an exception and honor the '48-hour Contract Cancellation Option' for this purchase.  We will deduct the $750 option fee from the $1,000 down payment and refund you $250, when the vehicle is returned to the dealership.   This will effectively cancel the contract.   I attempted to contact you by phone at [redacted], but was unable to leave a message.  I did call and leave a message at [redacted].     Please let us know if you accept this offer, and when you will return the vehicle to the dealership.  You can either reply to this message or reach me at [redacted].   Regards, [redacted]

All we are doing for this customer is the stripping that was promised.  Client purchased a car AS_IS.  Client can set up an appointment for the stripping with the service department.

Please provide proof that:1) You were advised by a Finance Manager employed by Paul Blanco's Good Car Company PRIOR to June 20th 2017 not to make your June payment. According to the evidence you presented, you didn't arrive at the dealership until your payment was already past due.2) Please provide a credit report from [redacted] verifying the status of your closed Wells Fargo car loan as overdue by 30-59 days. The information provided by Creditkarma.com is conflicting - listing 0 late payments, worst payment status as "on-time." This credit report must be dated within the past 30 days to ensure that all payments have been posted and the credit report has been updated thoroughly. 3) Verification from Wells Fargo that the late payment reported to your credit report was the additional second payment of $171. Any payments due prior to Paul Blanco's Good Car Company receiving the vehicle are the sole responsibility of the consumer as outlined in the contract held with Wells Fargo.

Service manager contacted her to discuss the service. She named a lot of things so we needed to talk to her. Since then we have been waiting for the customer to come in. She says she has been extremely busy. We have a loaner car ready for her. We are to have her come in this Sunday to have us look...

at it.

Mr[redacted] 1st initial car note payment was due February 16 2017, 45 days from the date of sale January 2 2017. This also clearly stated on his sales contract for which was explained to him before he signed in agrrement to the terms of sale.   The insurance policy was issued to Mr. [redacted] the...

day he purchased his vehicle before leaving the lot. A docusign with the insurance documents was sent to the email provided by him and all forms were signed and completed.   I did speak to Mr. [redacted] today 3/29/2017. The term of the contract was explained to him as far when his 1st initial payment was due and apologyzed on behalf of Paul Blanco's Good Car Company for the misunderstanding. Also, copies of his policy were emailed over to him.