Paul Brown Motors

Must admit to being a little surprised by this complaint Mrs [redacted] husband [redacted] visited our dealership Monday morning on the 12th and stated several times that he was satisfied with the resolution we had provided Customer selected a Jeep Compass of which we had several to choose from There was discussion regarding extra keys and paint color which narrowed the choice to the vehicle decided upon When financing was obtained customer returned to dealership to take delivery hours later on Friday June 9th On Monday June 12th after the weekend, salesperson was contacted regarding a bumper scuff and alignment which the salesperson agreed to set up a service appointment to resolve on June Shortly thereafter, [redacted] arrives at dealership with vehicle to express concern and was told we will align and attempt to improve paint scuff on bumper on the 19thCustomer seems satisfied, this complaint arrives an hour later.Customer was offered exchange to an alternate vehicle and declined Dealership agrees to check alignment and address scuff in best manner possible Manager Jim P [redacted] apologizes for any unprofessional behaviors although he does not recall any interaction with Mrs [redacted] and attempted to reach her personally by phone to no avail

On May 30, Ms *** *** entered into an agreement to purchase a new *** ***. Being traded was a *** *** with a trade allowance of $and a negative equity balance of $to be paid off to *** *** Bank. Ms *** also
selected to purchase extended warranty coverage and paint/interior and corrosion warranty. Please see documents attached number and disclosing these purchases along with Ms *** dated signature.Extended warranty coverage and corrosion coverage began the day of deliveryApproximately week after delivery Ms *** was mailed a warranty card similar to documents 2,and 4, stating that warranty coverage was in place on her new car. During this time, Ms *** was called several times to set up a time to have vehicle undercoated and fabric protection applied . Calls were not returned and a time was never scheduled. The coverage against corrosion remains in effect on her vehicle regardless of the process being completed. Ms *** has received a copy of her warranty card which remains with the vehicle and is transferrable to a future owner but the warranty is non-cancellable and never represented as anything but non-cancellableIt was explained to Ms *** that the warranty coverage stays with the car and it was warranty coverage she purchasedThe undercoating and interior protection service we perform to reduce warranty claims but regardless if its being performed the coverage remains. It was offered to Ms *** to perform the service now, but she declined. If more agreeable to customer , we would also be willing to perform on another vehicle but the service would not include any warranty.We have already cancelled the customers extended service warranty and soon she will be receiving a pro-rated cancellation checkThis will be returned to her in a timely fashion from the warranty company despite her demands and threats in hope of immediate compensation so that she might be able to purchase another vehicle elsewhere.If there is additional documentation regarding this case needed we would be happy to provideWe are disappointed Ms *** feels she bought items she did not want despite her signatures to the contrary. If one of the above solutions would be acceptable, will work with her to resolve promptly

Must admit to being a little surprised by this complaint.   Mrs [redacted] husband [redacted] visited our dealership Monday morning on the 12th and stated several times that he was satisfied with the resolution we had provided.   Customer selected a 2016 Jeep Compass of which we had several to...

choose from.  There was discussion regarding extra keys and paint color which narrowed the choice to the vehicle decided upon.  When financing was obtained customer returned to dealership to take delivery 48 hours later on Friday June 9th.  On Monday June 12th after the weekend, salesperson was contacted regarding a bumper scuff and alignment which the salesperson agreed to set up a service appointment to resolve on June 19.  Shortly thereafter, [redacted] arrives at dealership with vehicle to express concern and was told we will align and attempt to improve paint scuff on bumper on the 19th. Customer seems satisfied, this complaint arrives an hour later.Customer was offered exchange to an alternate vehicle and declined.   Dealership agrees to check alignment and address scuff in best manner possible .   Manager Jim P[redacted] apologizes for any unprofessional behaviors although he does not recall any interaction with Mrs [redacted] and attempted to reach her personally by phone to no avail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]It is very clear the business is going to make false accusations, as they are doing.  That is fine, in the end both myself and the business know the truth.  They must not have their documents right either. I purchased the car in 2014, not 2015.  And as for the negative equity, Jesse my salesman at the time said I would only be carrying over$1,000.00 to my new loan from my [redacted].  Plus I was receiving $3,500.00 in rebates that would come off my purchase price.  In the end still ended up financing a little over $28,000.00.  Remind you buying a car to me is very nerve wracking. At the time I did not understand a thing about it. Previously when I purchased a car I would have my uncle or grandfather with me someone who knew what they were doing. Talking about the equity, sales, carry over whichever it is,  is like speaking another language to me.  I just wanted to sign my papers and be on my way with my new car as any person would.Never once did the business ever call me to set up a time to have my vehicle undercoated and fabric protection applied. As I had previously stated before I did NOT want any extended warranty nor did I want the "environmental package" Yes I had to sign many papers did I sign one agreeing to extended warranty? Apparently so, did I know I was agreeing to the extended warranty, absolutely not. I was told about a warranty that comes with the purchase of a new car no extra cost its provided by [redacted], that's what I assumed I was signing warranty papers for.  They still threw that warranty paper in there though knowing I did not want it.  There were also no demands nor threats in hope of immediate compensation from myself either. I had went into the business on August 17th 2015 with a written note to cancel my extended warranty. I was told the payment will go directly to the bank I have my loan through ([redacted] Bank) I was fine with that and completely understood they could not write a check directly to me.  I was told the payment would be made to my loan within 1-2 weeks.  After calling [redacted] Bank a few weeks later to see if they received the payment they said they did not so I called Paul Brown Motors and asked why the payment has not been made yet. At first the man I spoke to told me "I don't know" then he says he doesn't handle that, then tells me its sent "outback" for them to handle. I asked when the check would be sent over he claims he doesn't know, he doesn't handle that. This man being the same one I spoke to face to face on August 17th 2015 when I cancelled my extended warranty who told me 1-2 weeks.  After he kept going in circles and didn't have a correct answer for me other than I don't know,  I hung up and my fiancé called down and spoke to the same man.  He then explains the cancelation has to be sent to a warranty department then they are the ones to issue the check to the bank. Why that wasn't said in the first place on the 17th when I was there is beyond me.  The fact of the matter is no demands or  threats in hope of immediate compensation were made and I want my $1,200.00 back that I paid for on something I did NOT want nor have done to my vehicle. Thank You,[redacted]