Dear [redacted] ,At this point we are waiting for [redacted] to call and make an appointment to bring his truck in so we can try to resolve his 'squeaking noise”.Sincerely,Paul Burns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]The amount of lies that Tom is putting forth is just appallingIt is clear that they really are not interested in a resolution but only trying to place sole blame on us and justify their digusting behavior and business This is becoming a complete waste of timeI will continue to educate as many people as I can about the dangers of this dealership so that no one else will fall for their schemes One thing I have learned from this experience is where "used car salesman" get their slimy reputation Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
February 18, Dear Sir/Madam: This letter is in response to the consumer complaint that was filed with your Bureau reference # [redacted] We at [redacted] Car and Truck Center do not use AutoCheck we used CarFaxCarFax indicates one accident on the [redacted] *** Vin# [redacted] I have spoke to [redacted] recently and made an appointment for him to come inWe are going to try to trade him out of his vehicle, This should resolve his complaint Please feel free to contact me via phone or email if you have any questions ###-###-#### email [redacted] Regards,
To Whom it May Concern:In response to paragraph #2, line #1, Mrand Mrs [redacted] transmission issue; they were made aware of a recall problem only after contacting the dealer with what they thought was a transmission problem, They authorized the dealership to take apart the transmission, to see if the waive plate which is inside the transmission was indeed the problemAt that point with the "waive plate "not being the issue they had a bill of in labor and the vehicle would have to be towed if it were to be taken to another shopTherefore eliminating my ability to have this problem resolved at one the transmission shops we deal with and fixed at a wholesale costThis may have been repaired within the confines of their warranty which by the Waywas purchased and given to them at no cost.Paragraph #2, line #is confusing, if the waive plate is internal of the transmission and they were told it could be a recall problem what was the problem they were having for them to take it to the dealer in the first place.Paragraph #2, line #7, At no time did say the dealer's price was comparable to what I could have the transmission repaired forHowever, I did say if they thought it was going to be fixed under a recall for free I could understand them taking it there, firstA transmission rebuild with a twelve month fifteen thousand mile warranty cost twenty three hundred dollars but if it only needed a valve body it would be fourteen hundred dollarsHad they called us we could have helped them greatly.Sincerely,Thomas G***, ManagerPaul Burns Auto Center
Dear [redacted] ,At this point we are waiting for [redacted] to call and make an appointment to bring his truck in so we can try to resolve his 'squeaking noise”.Sincerely,Paul Burns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]The amount of lies that Tom is putting forth is just appallingIt is clear that they really are not interested in a resolution but only trying to place sole blame on us and justify their digusting behavior and business This is becoming a complete waste of timeI will continue to educate as many people as I can about the dangers of this dealership so that no one else will fall for their schemes One thing I have learned from this experience is where "used car salesman" get their slimy reputation Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
February 18, Dear Sir/Madam: This letter is in response to the consumer complaint that was filed with your Bureau reference # [redacted] We at [redacted] Car and Truck Center do not use AutoCheck we used CarFaxCarFax indicates one accident on the [redacted] *** Vin# [redacted] I have spoke to [redacted] recently and made an appointment for him to come inWe are going to try to trade him out of his vehicle, This should resolve his complaint Please feel free to contact me via phone or email if you have any questions ###-###-#### email [redacted] Regards,
To Whom it May Concern:In response to paragraph #2, line #1, Mrand Mrs [redacted] transmission issue; they were made aware of a recall problem only after contacting the dealer with what they thought was a transmission problem, They authorized the dealership to take apart the transmission, to see if the waive plate which is inside the transmission was indeed the problemAt that point with the "waive plate "not being the issue they had a bill of in labor and the vehicle would have to be towed if it were to be taken to another shopTherefore eliminating my ability to have this problem resolved at one the transmission shops we deal with and fixed at a wholesale costThis may have been repaired within the confines of their warranty which by the Waywas purchased and given to them at no cost.Paragraph #2, line #is confusing, if the waive plate is internal of the transmission and they were told it could be a recall problem what was the problem they were having for them to take it to the dealer in the first place.Paragraph #2, line #7, At no time did say the dealer's price was comparable to what I could have the transmission repaired forHowever, I did say if they thought it was going to be fixed under a recall for free I could understand them taking it there, firstA transmission rebuild with a twelve month fifteen thousand mile warranty cost twenty three hundred dollars but if it only needed a valve body it would be fourteen hundred dollarsHad they called us we could have helped them greatly.Sincerely,Thomas G***, ManagerPaul Burns Auto Center