Paul Campanella's Pike Creek Automotive

We reached out to the customer to talk about the matterThe mutual decision was made to meet at the Firestone that had inspected the vehicle after being serviced at our locationUpon inspection of the vehicle with all parties present, movement in the ball joints was prevalentUnfortunately the
aspect of "movement" in the ball joints is an opinion in which Firestone DOES admit to movement but still thinks that it is road worthyThe "movement" in our opinion warrants replacementThis grey area is a touchy aspect to gauge right or wrong when it is opinion-basedFirestone and ourselves did come to the agreement that this would not have passed a Pennsylvania state inspection, which has stricter safety laws than Delaware when it pertains to suspension partsThere is not a set calculation for minimum amount of movement, however we prefer to err on the side of caution

Pike creek Auto prices are reasonable and they created a service plan for me to come back and get other maintenance done one my truckThey kept me in formed on the progress of my vehicle and was upfront regarding any services needed to keep my car on the road and in great running condition

We have been taking our cars to this business for years now and have never had a take back, never had a customer service issue Service was prompt, within the quote provided and always top notch I have recommended this to my friends and family and they have also been happy with any service that has been performed there