Paul Cerame Auto Group Inc

Complaint: ***
I am rejecting this response because:
This response is incorrectI am not eligible for the Class Action Suit and the Dealership, Paul Cerame Auto Group, knew when they sold me the car, they that the car had a bad transmissionThey said it was just the way the CVT transmission functioned and since I purchased on March 2017, I have now replaced clutches in a car that was said to be properly functioning. This is unacceptable and I will hire a lawyer if Paul Cerame continues to accept no responsibility
Sincerely,
*** ***

As you can see with the attached images provided by customer the "How to Play" describes exactly how to claim her prize. She was assigned an Official Pin Number (above her address) that was exclusively assigned to her only. That official pin number determines the prize she
won. The available prizes were from $- $25,which she was eligible of winning. Her pin number matched a winning payout of $cash which she was offered and paidShe refused to accept the payoutIt can still be redeemed during sale dates

Initial Business Response /* (1000, 5, 2015/06/29) */
The customer entered into an agreement to buy a new vehicle from our dealership and also agreed to allow us to arrange the financingThe lender we sent the loan application to agreed to approve the loan as long as the customer could provide
proof of the income he repoerted to us, which specifically came from employersThe customer brought us copies of payroll checksThese were submitted to the lender and the vehicle was delivered to the customerAbout week later we received notice from the lender that of the documents we were given had been modified and that in fact that employer was no longer in businessThey withdrew their loan approval on the premise that the customer intentionally falsified information on his loan applicationWe attempted to contact the customer and after about weeks he finally responded and agreed to return the vehicleIt was no longer in original conditionIt had accumulated 5,miles, had a damaged tire and was very dirty inside and outBecause we feel this customer intentionally misrepresented his information and we delivered a ehicle to him in good faith, that we were justified in charging him for mileage ($825) and reconditioning ($205)from his original cash downpayment of $1,Based on that our position is that after our losses we owe this customer $For additional information please contact our General Sales Manager, Mr*** *** at ***

Initial Business Response /* (1000, 6, 2016/01/11) */
cust dropped off truck at our night drop ,with no appt.truck was moved from one side of the building to the other.no repair order was written and truck was not looked at.service advisor set an apptdate with customer on 12/29/15.we are not
responsible for any repair to this truck

We resolved the dispute and I would like to close the complaint

We have been in contact with the customer and believe we have resolved his issuesIf he requires and further assistance he may contact Mr*** *** by calling ***, or emailing him at ***@cerame.com. Thank You

Complaint: ***
I am rejecting this response because: it doesn't take into account at all my time and inconvenience due to a mistake on the dealerships endI just believe prior to me taking time off I should have been made aware of the vehicle needing a module in order to receive the Sirius radio signal
Sincerely,
*** *** ***

Initial Business Response /* (1000, 5, 2015/05/04) */
Unfortunately we will not be able to offer this customer any assistanceOur records do not indicate any history of collision damage prior to his purchaseIn addition, as the customer pointed out, he purchased his own Carfax report that turned
out a clean historyThere were no warranties expressed or implied given on the paint, metal or glass surfacesThis vehicle had 70K miles at the time of purchaseDo to these circumstances we are declining the customer's request to repair the vehicle at no costAny further questions can be directed to Al *** General Sales Manager or *** *** Pre-Owned ManagerThank you

According to our employees who were directly involved with this customer, this customer was employed at the time of delivery to her of the vehicle, but within a short time thereafter, lost her employment and failed to inform us of same or return the vehicleThe lender of the original loan rescinded
it's commitment, as it had a right to do so, leaving the dealership without funding for the vehicleNumerous requests were made of the customer to return the vehicle and attempt to secure alternative financing with no cooperation on her partWe are willing to still work with this customer to secure proper financing if she will cooperate with usFor any further information or discussion please contact:*** *** General Sales Manager [email protected]*** *** Special Finance Manager [email protected]*** *** General Manager [email protected]

The extended warranty, theft deterrent & GAP coverage, were cancelled per the customers request, on June 26thWe have confirmed that date with the administratorRefunds have not been received yet, but when they are will be forwarded to the lienholder to reduce the loan proceeds still owedPaint & Fabric protection is non-cancellable.The customer has been provided a loaner vehicle while her vehicle has been out of serviceCustomer came to the dealership and demanded return of her vehicle but it was located at another dealership where warranty repairs were being performed (this is not the brand we sell)Customer then called St Louis County Police to complain about usThe PO attempted to mediate the situation but was not successful.We will refund the customer any penalties she has incurred due to our paperwork mistakesPlease forward a request to our Office.We will not be offering a refund to the customer for her vehicle.Any further questions should be directed to Mr *** ***, General Sales Manager, at ***. Thank You

We have been in contact with the customerAs a matter of goodwill, we have agreed to repair the dash ventHowever, all other issues with the vehicle were pre-existing or occurred after the vehicle left our careWe will not be offering any additional support at our expenseIf you need any further
information, please contact Mr*** ***, Service Manager, at ***.Thank you

Initial Business Response /* (1000, 5, 2015/07/30) */
We apologize to the customer for the lack of responseThe employee who was helping her originally is no longer with usThat person's supervisor, Mr *** *** has made arrangements to have the customer come in this monday, 8/3, to review
the loan application again.We will give our best effort to assist the customer into trading her current vehicle

Complaint: ***
I am rejecting this response because:
On the flyer it did not say anything about up to $The prizes were $ cash, a TV, a smart watch, $ or UP $in groceryWhen I called the number on flyer to claim my prize I asked was there any need to purchase anything, she said noI asked her do I have to spin a wheel and she responded noI then asked did I really win $cash or is there more to she answered no again She also said I just need to bring the flyer and ID to my appointment Friday morning at 9:to get the cash Now if your flyer would have said up to $cash I would have left thus situation alone because that could mean $0-$but this wasn't the caseI think if I was willing to purchase a car from your business that day the outcome would have been differentIf my flyer said I won $I should be given $cash not come in spin a wheel on your staffs cellphone the receive $ This is advertising
Sincerely,
*** ***

We apologize for the inconvenience that the customer has experienced and also the unprofessional manner in which she was addressedThe supervisor for the employees she was working with has reached out to her and is attempting to work with her on a resolutionWe believe it can be resolved to her
satisfactionIf there are any questions or concerns her contact here is Mr*** ***, General Sales ManagerHe may be reached at ***, or e***@cerame.comThanks you

We are not willing to reimburse the customer for the full amount of repairs performed at *** *** KiaWe understand their perception about the fact that our repair work may have been the cause of the later failureHowever, considering the age and mileage of the vehicle, the parts in
question may have been near failure alsoAs a matter of goodwill, we are willing to reimburse the customer for the portion of their repair bill with us that dealt with the timing belt replacementIf this is acceptable to them, please have them contact our Service Manager, Mr*** ***

Ms*** has been a long time customer of ours and we appreciate her business and loyaltySometimes, we do make mistakes in diagnosing a problem, but we believe we were correct in our findings hereOur technician discovered the cause of the problem is much more serious then bad plug wires and
plugsWe discovered that the #plug well contained coolant caused by a leaking intake manifoldEven with the new plugs and wires, this will eventually cause the problem to reoccurThis is why we recommended the more expensive and longer lasting repairEven if the vehicle seems to run fine now we believe the same condition will return in the near future. The radiator leak, which was unrelated to the rough running complaint, was due to a leaking seam weld, and definitely needed to be replaced.We would be more than happy to discuss these issues again with the customerShe should contact our service manager, Mr*** *** at ***

Complaint: ***
I am rejecting this response because:
The Reason this dispute came about in the first place was the contract that went to the *** bank and the buyers order contained different amountsThe contract that went to the *** bank was $different than the the buyers order for the vehicle.They hid that cost in the price of the vehicle for fabric warrantyThey did this because they knew the bank would not approve this type of warrantyThat's why they are trying to say its non refundableThey are so shadyThey need to pay *** their money bank.also they have my address and I'm requesting $$for my emission and late penalty feesalso since it was free oil change for life on the vehicle and since I no longer feel comfortable come to your establishment I want that deal to be change to a Chrysler dealership of my choice
Sincerely,
*** ***

After investigating the customer's eligibility for the Ford settlement offer, we found it is past the current due date, so she is correct in that her vehicle does not qualifyWe deny the customer's allegation that the vehicle was defective and we knew that when we sold it to her.We acquired the vehicle on 8/4/A multi point inspection was performed, that included diagnostics using Ford equipmentThe testing resulted in no error codes and after a mile test drive, the vehicle was deemed operating normally and ready for resaleResearch into Ford's warranty history resulted in no prior owner complaints of transmission concerns.Customer purchased vehicle on 3/1/Mileage was 41,661.Customer returned vehicle to us on 3/22/at 42,miles, with a transmission fault warning lightWe performed, per Ford, a reprogram of the transmission control module.Since that time we have replaced the clutch times, due to concerns with shuddering, and under warrantyFord has extended the clutch warranty on the customers vehicle to yrs\100,miles and on the control module to years \150,milesWe will continue to work with the customer on any future issues related to the transmissionHowever, we will not be offering to repurchase the vehicle from her

Initial Business Response /* (1000, 5, 2015/06/19) */
The dealership's limited warranty does not cover the components the customer has already paid forOur service records do not indicate that the current issue was pre-existing prior to the customer's purchase in September, The vehicle has
over 100K miles and the customer declined to pay extra for a more comprehensive service policy at time of saleWe are declining any financial assistanceIf you need any further information please contact our General Sales Manager, Mr** ***

On February 29th,2016 I was informed by a car salesman at the Paul cerame automotive group that the agreed upon Sirius radio signal would be installed on the date mentioned above.Our initial agreement was that this option would be available on the date of my original purchase of my Ford F150. When I actually visited the dealer ship I was told that it was an extremely busy time for their business and I was insured that on Wednesday March 2nd this matter would be handled properly. On March 2nd the dealership did not attempt to uphold their end of the deal.
On March 7th,2016 I was informed that the vehicle actually required the installation of a module in order to receive the Sirius radio signal. Their plan to resolve this issue is for me to drop my vehicle off on March 10th 2016 to have the module installed.I have lost precious time and have missed a shift of work/in order to have this issue resolved but to no avail. I would like to be made whole for the $700 I lost in wages and I would like for them to provide a way that doesn't inconvenience me any further to uphold their end of the agreement.