Revdex.com:
As I had already stated previously, I noticed the squealing sound the day I purchased the vehicleThey said they would take care of the issue before I came back to pick it upAfter noticing that they had not taken care of the problem, I went back to them within the first days to resolve the issue and they denied hearing the soundDespite friends, families and neighbors of mine could hear the sound besides myselfSurprise surprise, they were able to hear and determine the sound after the lemon law was over withI had mention this to them many times during the first days and they kept denying fixing it when I persistedTheir only response was to take it back when the sound gets worse and they will be happy to take care of it, free of charge
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
[redacted], We are not going to repair the vehicle at our expense. We will honor the quote for the repair until 1/31/2017 should you elect to repair the vehicle. Thanks [redacted]
Mr. [redacted], Your purchase date was 2/26/2016, Your first visit to the dealer was 3/14/2016. After reviewing the 2 service visit repair order the dealership recommended replacing the intake manifold runners or possibly the intake assembly on 10/1/2016, you elected not to pursue the repair...
at your expense. The lemon law warranty was for 30 days or 1250 miles, this item would not have been a covered item and would have not been repaired by the dealer. We will honor the quote you received on 10/1/2016 for repairing the intake of $1385 plus tax.
We at Paul Clark VW ensure every used sold vehicle is abiding by Mass state law and will pass a safety inspection, any safety related issue that may present itself during the Mass lemon law warranty period will be addressed and corrected. The issue with voice commands isn't covered under the...
lemon law and will not be a covered repair by Paul Clark. We will not compensate the customer for this matter. The customer was offered an extended warranty at the time of purchase.
Revdex.com:
As I had already stated previously, I noticed the squealing sound the day I purchased the vehicleThey said they would take care of the issue before I came back to pick it upAfter noticing that they had not taken care of the problem, I went back to them within the first days to resolve the issue and they denied hearing the soundDespite friends, families and neighbors of mine could hear the sound besides myselfSurprise surprise, they were able to hear and determine the sound after the lemon law was over withI had mention this to them many times during the first days and they kept denying fixing it when I persistedTheir only response was to take it back when the sound gets worse and they will be happy to take care of it, free of charge
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
[redacted], We are not going to repair the vehicle at our expense. We will honor the quote for the repair until 1/31/2017 should you elect to repair the vehicle. Thanks [redacted]
Mr. [redacted], Your purchase date was 2/26/2016, Your first visit to the dealer was 3/14/2016. After reviewing the 2 service visit repair order the dealership recommended replacing the intake manifold runners or possibly the intake assembly on 10/1/2016, you elected not to pursue the repair...
at your expense. The lemon law warranty was for 30 days or 1250 miles, this item would not have been a covered item and would have not been repaired by the dealer. We will honor the quote you received on 10/1/2016 for repairing the intake of $1385 plus tax.
We at Paul Clark VW ensure every used sold vehicle is abiding by Mass state law and will pass a safety inspection, any safety related issue that may present itself during the Mass lemon law warranty period will be addressed and corrected. The issue with voice commands isn't covered under the...
lemon law and will not be a covered repair by Paul Clark. We will not compensate the customer for this matter. The customer was offered an extended warranty at the time of purchase.