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Paul Crandall & Associates, Inc.

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Paul Crandall & Associates, Inc. Reviews (1)

Review: On May 17, 2010 we had [redacted] replace flashing on our roof. The bill was $1,700 and came with a 5 year warrenty. After the work was done, we hired a drywaller to repair damage done near the chimney and repainted the room. In early 2013, when a guest stayed upstairs in that room, she reported that the chimney had black mold on it. It is a room not typically used by us. When we investigated, the wall was dry, the mold black. We called [redacted]'s office to ask if someone could come out and check on this. [redacted] took our message; no one returned our call. We called again, [redacted] took our message; no one returned our call. We called again and again spoke to [redacted]; no one returned our call. My daughter decided to stop in their office and schedule an appointment. She spoke with [redacted] said they are busy and don't schedule repair appointments. My daughter asked, "How do repairs get done then?" [redacted] replied it was their busy season, to which my daughter replied as far as we can see, our roof is leaking and the mold isn't taking a break. I'll sit here and wait until you schedule something. And she sat in the chair across from [redacted].

[redacted] called someone ([redacted]?) and made arrangements for someone to come out the same day. We arranged for our son to be at the house when he came. When [redacted] came, he looked inside and went on the roof. He said he could see what the problem was and would be back to fix it, it was a nail that had come loose from the work. He shared that we did not have to be home when he came. He did return and repair it. It was a rainy week and when we did not notice leakage, we called the original drywaller and scheduled a repair, which [redacted] said was covered under the warranty. The repair came to $570 and we were told by [redacted] we could send the bill to him and it would be covered under the warranty.

We had our drywaller send it directly. The drywalled also called [redacted]'s office and spoke with [redacted], they did not return his calls. Days later, after we called several times, and [redacted] said, "Did he SAY he'd pay for that?" , and the drywaller had called we received a call back telling us the issue was not with the original work, but "you had a problem with your roof, " and because of that, "we'd be willing to split the repair cost." This feels totally dishonest and disingenuous. We know we do not have a "problem with our roof." Just a problem with [redacted].Desired Settlement: Payment of all incurred expenses related to need to for drywall repair ($570) Payable directly to the drywaller.

Business

Response:

To Whom It May Concern:

Thank you for your patience. The complaint is currently being investigated through various channels. As soon as I have all the information from all parties involved, I will then be able to respond. At this time, it is very difficult to discuss issues like these as the employees are out on job sites all day long from dawn to dusk. The office is open from 8 to 4:30 and they are usually not in the office 95% of the time especially during our work hours.

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Description: Roofing Contractors, Siding Contractors, Windows - Installation & Service, Contractor - Flat Roof, Commercial Roofing, Contractor - Metal Roofing, Gutters & Downspouts, Roofing Contractors (NAICS: 238160)

Address: 1645 N Port Washington Rd, Grafton, Wisconsin, United States, 53024

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